Could I please get some help with missing Social Post Image & Description (Solved, image template included)

antsypantsy · February 1

Hi

I am having trouble with posting the website on social pages like Facebook.

I have set the SEO Site Description and saved it.

Quote

"Delivering tranquility right to your door in Brisbane. 10 years experience. #MobileMassage"

I have uploaded a Social Sharing image and saved it (PNG 750px x 750px)

But this is what I am seeing (Facebook) >

Is there a propagation timeout, perhaps?

Does anybody have any suggestions, please?

regards & thanks 🙏

Anton.

Site:

https://www.nowandzen.net.au/

Edited February 14 by antsypantsy

antsypantsy · February 9

The social image appears to default back to it’s chosen original (Top image on site) and I still can not get this to work.

Does anyone have the slightest suggestion for me? or how to actually get anything that Squarespace claims it can do, actually working like it says it should on the box?

Thanks.

melody495 · February 9

On 2/1/2024 at 11:12 AM, antsypantsy said:

But this is what I am seeing (Facebook) >

If you have set a Social Sharing image, description on Squarespace, then you need to tell Facebook to scrape your new details.

You can check it here, and ask facebook to scrape if it's still got your old one. https://developers.facebook.com/tools/debug/

Edited February 9 by melody495

antsypantsy · February 11

On 2/9/2024 at 9:16 PM, melody495 said:

If you have set a Social Sharing image, description on Squarespace, then you need to tell Facebook to scrape your new details.

You can check it here, and ask facebook to scrape if it's still got your old one. https://developers.facebook.com/tools/debug/

Sorry for my late reply to your help. I appreciate that you have taken the time to try and help me. I do recall having to scrape a site many moons ago for facebook. I appreciate the reminder as it would not of occurred to me. I will get on that right away. So far I am getting errors but will persist with this until I am at my wits end and return for assistance if it is available.

Regards

Anton.

antsypantsy · February 12

On 2/9/2024 at 9:16 PM, melody495 said:

If you have set a Social Sharing image, description on Squarespace, then you need to tell Facebook to scrape your new details.

You can check it here, and ask facebook to scrape if it's still got your old one. https://developers.facebook.com/tools/debug/

Thank you once again, after much messing around with sizes etc, I finally got a result. However Facebook debug shows errors, it still shows the post correctly in Facebook 🙏

melody495 · February 12

5 hours ago, antsypantsy said:

Thank you once again, after much messing around with sizes etc, I finally got a result. However Facebook debug shows errors, it still shows the post correctly in Facebook 🙏

You're welcome! What error is the facebook debug tool showing?

antsypantsy · February 13

On 2/12/2024 at 10:30 PM, melody495 said:

You're welcome! What error is the facebook debug tool showing?

Hello again, Melody.

I managed to clear the first error, it had to do with an image which I believe was too large. When I repaord it and scraped Facebook again, the following popped up.

I doubt it is anything vital.

Warnings That Should Be Fixed

Missing Properties
The following required properties are missing: fb:app_id

Thanks for asking

Regards
Anton.

Edited February 13 by antsypantsy

antsypantsy · February 13

Also, the image only works OK in Desktop view. I've reduced the image so many times the image in desktop view is now 200px square, it's at the point that the image looks degraded.
I can't possibly make it any smaller. Even 150px doesn't show. It's doing my head in.

Desktop ==>

Mobile ==>

Edited February 13 by antsypantsy

antsypantsy · February 13

So, to conclude, apart from the error;

Missing Properties
The following required properties are missing: fb:app_id

I played with image sizes for hours finally coming up with an image size that works on both Facebook for desktop and mobile device social posting.

I hope my image template helps somebody else with Facebook Social Image posting problems.

Using this image along with the marked solution from @melody495, should fix problems with social posting on facebook, as it has for me.

Regards
Anton.

Edited February 14 by antsypantsy

Yamsailor · February 26

I am having similar issues. I am unable to have my blogs post to facebook. I have contacted squarespace for help and they say it is a known issue. It has been a few days and the problem has not been solved. Here is the transcript from the chat I had with squarespace:

System (Squarespace)

Feb 22, 2024, 10:51 AM EST

(10:33:39 AM) : Hello! A member of our team will respond as soon as possible.
(10:33:39 AM) : Please briefly describe what you need help with.
(10:33:39 AM) :
(10:34:46 AM) Web User 59a4b9e3cf81e07eb2bd2699: Site URL: www.shardanasailing.com
Issue Description: Request# 9650060
(10:34:47 AM) : View Queue Status
(10:35:04 AM) Sloane D.: Hi Andrew. I’m Sloane and I’d be happy to help you today!
(10:35:18 AM) Web User 59a4b9e3cf81e07eb2bd2699: Ho Sloane
(10:35:21 AM) Web User 59a4b9e3cf81e07eb2bd2699: Hi
(10:35:40 AM) Web User 59a4b9e3cf81e07eb2bd2699: Hi Sloane
(10:36:37 AM) Sloane D.: How can I assist you?
(10:36:53 AM) Web User 59a4b9e3cf81e07eb2bd2699: I e-mailed Squarespace yesterday
(10:36:59 AM) Web User 59a4b9e3cf81e07eb2bd2699: received s response but the fix did not work
(10:37:12 AM) Web User 59a4b9e3cf81e07eb2bd2699: request # 9650060
(10:37:18 AM) Sloane D.: One moment please.
(10:40:17 AM) Sloane D.: Thanks for your patience while I looked into this for you. We’re currently investigating an issue with Facebook not showing for social sharing. Our Engineering teams are prioritizing a fix for this as we speak.

There are many variables that we test against before we release a fix, so we can’t provide an exact timeframe for a resolution. We can’t always follow up personally when a fix is released due to the volume of reports we receive for this issue.

That said, these reports are crucial for us as we improve our platform. If you notice any other unusual behavior, please contact us again.
(10:40:47 AM) Web User 59a4b9e3cf81e07eb2bd2699: So this is a known issue?
(10:41:01 AM) Sloane D.: Correct.
(10:41:22 AM) Web User 59a4b9e3cf81e07eb2bd2699: Is this happening with everyone or only certain accounts?
(10:41:49 AM) Sloane D.: I would not have that information. I can only confirm that it is an issue our engineers are aware of and working on.
(10:42:04 AM) Web User 59a4b9e3cf81e07eb2bd2699: ok--how long has this been happening?
(10:42:10 AM) Web User 59a4b9e3cf81e07eb2bd2699: I was able to push last month?
(10:42:20 AM) Web User 59a4b9e3cf81e07eb2bd2699: I was able to push last month
(10:42:33 AM) Sloane D.: I can provide the information above. Aside from this I do not have additional details to provide.
(10:43:07 AM) Web User 59a4b9e3cf81e07eb2bd2699: Squarespace should send out a notice to its users making them aware of this issue
(10:43:40 AM) Sloane D.: I appreciate your feedback on our processes, Andrew and will share them with the appropriate team. Is there anything else I can assist with today?
(10:44:05 AM) Web User 59a4b9e3cf81e07eb2bd2699: I'd like to print out a copy of this conversatiom
(10:44:10 AM) Web User 59a4b9e3cf81e07eb2bd2699: how do I do that?
(10:45:20 AM) Sloane D.: A transcript of this chat will automatically be sent to your email once this chat ends.

Also, you can view past conversations with our Customer Support in your chat history. To do this, click the chat icon found in the bottom-right corner of the pages throughout our Help Center. To go to the Help Center, visit:

https://support.squarespace.com
(10:45:46 AM) Web User 59a4b9e3cf81e07eb2bd2699: one last question. Why did the person who e-mailed me last night not tell me about this issue ?
(10:46:55 AM) Sloane D.: The agent may not have had all of the information needed to confirm it was related to the bug I confirmed or the details of that bug may not have been confirmed at the time they emailed you. I cannot confirm with you another agents workflow.
(10:47:26 AM) Web User 59a4b9e3cf81e07eb2bd2699: ok---will I be notified when the big is fixed?
(10:47:38 AM) Web User 59a4b9e3cf81e07eb2bd2699: Will I be notified when the bug is fixed?
(10:47:58 AM) Sloane D.: No, we do not send out notifications but you are free to check your site to see if the issue is resolved or reach back out to us.
(10:48:14 AM) Web User 59a4b9e3cf81e07eb2bd2699: so this could last for months?
(10:48:44 AM) Sloane D.: There are many variables that we test against before we release a fix, so we can’t provide an exact timeframe or estimate for a resolution.
(10:49:07 AM) Web User 59a4b9e3cf81e07eb2bd2699: so the answer is "yes", this could last for months.
(10:49:41 AM) Sloane D.: We cannot provide an estimate of how long a bug may take to be resolved.
(10:50:28 AM) Web User 59a4b9e3cf81e07eb2bd2699: ok--well I need it to be resolved soon or I will have to leave squarespace
(10:50:50 AM) Sloane D.: I understand the experience with this hasn't been ideal so far. I've provided all available information on the matter and I hope I've answered all of your questions. Feel free to hop back into chat or send us an email if you have other questions.
(10:50:54 AM) Sloane D.: Have a good day!
(10:51:39 AM) Web User 59a4b9e3cf81e07eb2bd2699: Thanks, I will look for the e-mail with this transcript,

Edited February 26 by Yamsailor
typo

antsypantsy · March 6

On 2/26/2024 at 12:34 PM, Yamsailor said:

I am having similar issues. I am unable to have my blogs post to facebook. I have contacted squarespace for help and they say it is a known issue. It has been a few days and the problem has not been solved. Here is the transcript from the chat I had with squarespace:

Hi, @Yamsailor
This isn’t about blogs posting to Facebook, this was about images showing properly when posting a link on your FB page to show your website. "Social Posting"

Edited March 8 by antsypantsy

antsypantsy · March 6

10 hours ago, ElianaJake said:

Need help with that? I can help.

This offer of yours is obviously for paid services or you would of just offered/posted a fix to the issue (which I seem to have worked out as per the posts above)
I think I will stick to community help and decline your offer, thanks anyway.

Edited March 6 by antsypantsy

Could I please get some help with missing Social Post Image & Description (Solved, image template included)

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