Yamsailor

Good question. I have the same problem.

I am having similar issues. I am unable to have my blogs post to facebook. I have contacted squarespace for help and they say it is a known issue. It has been a few days and the problem has not been solved. Here is the transcript from the chat I had with squarespace: System (Squarespace) Feb 22, 2024, 10:51 AM EST (10:33:39 AM) : Hello! A member of our team will respond as soon as possible. (10:33:39 AM) : Please briefly describe what you need help with. (10:33:39 AM) : (10:34:46 AM) Web User 59a4b9e3cf81e07eb2bd2699: Site URL: www.shardanasailing.com Issue Description: Request# 9650060 (10:34:47 AM) : View Queue Status (10:35:04 AM) Sloane D.: Hi Andrew. I’m Sloane and I’d be happy to help you today! (10:35:18 AM) Web User 59a4b9e3cf81e07eb2bd2699: Ho Sloane (10:35:21 AM) Web User 59a4b9e3cf81e07eb2bd2699: Hi (10:35:40 AM) Web User 59a4b9e3cf81e07eb2bd2699: Hi Sloane (10:36:37 AM) Sloane D.: How can I assist you? (10:36:53 AM) Web User 59a4b9e3cf81e07eb2bd2699: I e-mailed Squarespace yesterday (10:36:59 AM) Web User 59a4b9e3cf81e07eb2bd2699: received s response but the fix did not work (10:37:12 AM) Web User 59a4b9e3cf81e07eb2bd2699: request # 9650060 (10:37:18 AM) Sloane D.: One moment please. (10:40:17 AM) Sloane D.: Thanks for your patience while I looked into this for you. We’re currently investigating an issue with Facebook not showing for social sharing. Our Engineering teams are prioritizing a fix for this as we speak. There are many variables that we test against before we release a fix, so we can’t provide an exact timeframe for a resolution. We can’t always follow up personally when a fix is released due to the volume of reports we receive for this issue. That said, these reports are crucial for us as we improve our platform. If you notice any other unusual behavior, please contact us again. (10:40:47 AM) Web User 59a4b9e3cf81e07eb2bd2699: So this is a known issue? (10:41:01 AM) Sloane D.: Correct. (10:41:22 AM) Web User 59a4b9e3cf81e07eb2bd2699: Is this happening with everyone or only certain accounts? (10:41:49 AM) Sloane D.: I would not have that information. I can only confirm that it is an issue our engineers are aware of and working on. (10:42:04 AM) Web User 59a4b9e3cf81e07eb2bd2699: ok--how long has this been happening? (10:42:10 AM) Web User 59a4b9e3cf81e07eb2bd2699: I was able to push last month? (10:42:20 AM) Web User 59a4b9e3cf81e07eb2bd2699: I was able to push last month (10:42:33 AM) Sloane D.: I can provide the information above. Aside from this I do not have additional details to provide. (10:43:07 AM) Web User 59a4b9e3cf81e07eb2bd2699: Squarespace should send out a notice to its users making them aware of this issue (10:43:40 AM) Sloane D.: I appreciate your feedback on our processes, Andrew and will share them with the appropriate team. Is there anything else I can assist with today? (10:44:05 AM) Web User 59a4b9e3cf81e07eb2bd2699: I'd like to print out a copy of this conversatiom (10:44:10 AM) Web User 59a4b9e3cf81e07eb2bd2699: how do I do that? (10:45:20 AM) Sloane D.: A transcript of this chat will automatically be sent to your email once this chat ends. Also, you can view past conversations with our Customer Support in your chat history. To do this, click the chat icon found in the bottom-right corner of the pages throughout our Help Center. To go to the Help Center, visit: https://support.squarespace.com (10:45:46 AM) Web User 59a4b9e3cf81e07eb2bd2699: one last question. Why did the person who e-mailed me last night not tell me about this issue ? (10:46:55 AM) Sloane D.: The agent may not have had all of the information needed to confirm it was related to the bug I confirmed or the details of that bug may not have been confirmed at the time they emailed you. I cannot confirm with you another agents workflow. (10:47:26 AM) Web User 59a4b9e3cf81e07eb2bd2699: ok---will I be notified when the big is fixed? (10:47:38 AM) Web User 59a4b9e3cf81e07eb2bd2699: Will I be notified when the bug is fixed? (10:47:58 AM) Sloane D.: No, we do not send out notifications but you are free to check your site to see if the issue is resolved or reach back out to us. (10:48:14 AM) Web User 59a4b9e3cf81e07eb2bd2699: so this could last for months? (10:48:44 AM) Sloane D.: There are many variables that we test against before we release a fix, so we can’t provide an exact timeframe or estimate for a resolution. (10:49:07 AM) Web User 59a4b9e3cf81e07eb2bd2699: so the answer is "yes", this could last for months. (10:49:41 AM) Sloane D.: We cannot provide an estimate of how long a bug may take to be resolved. (10:50:28 AM) Web User 59a4b9e3cf81e07eb2bd2699: ok--well I need it to be resolved soon or I will have to leave squarespace (10:50:50 AM) Sloane D.: I understand the experience with this hasn't been ideal so far. I've provided all available information on the matter and I hope I've answered all of your questions. Feel free to hop back into chat or send us an email if you have other questions. (10:50:54 AM) Sloane D.: Have a good day! (10:51:39 AM) Web User 59a4b9e3cf81e07eb2bd2699: Thanks, I will look for the e-mail with this transcript,