Gift Cards policy, refund, cancelation

Looks like I found my answer, but it was burried realy deep

The search function in Help is terrible.. When you write refund it only finds something about Tax refunds. When you write Cancel, Canceled, canceling it only finds how to cancel Acuity payment subscription plan.

If anyone else is wondering regarding this topic
Somewhere and somehow i found this.. but i can' t find this anymore

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Canceled and no-show appointments

• If you cancel an appointment that was paid for with a package, gift certificate, or subscription code, and mark it as a no-show, the client doesn't get anything back. 
• If you or your client cancels an appointment but you don't mark it as a no-show, the client gets the value of the appointment added back.

Also this 
https://help.acuityscheduling.com/hc/en-us/articles/16676947528205-Managing-payments-in-Acuity-Scheduling#01H7FZ9QY0QS0V6HXZWVK9ED5Z
 

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Refund a client

It's not possible to issue a refund through Acuity.

When a paid appointment is canceled, Acuity will send you an email with a direct link to the client's payment. You can use the link to issue a refund through your payment processor.

Follow the links below to learn the refund steps for your payment processor:

• Stripe
• Square
• PayPal

Refunds issued in your payment processor aren't reflected in Acuity, including in any reports.