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Cannot access shared link - "No Permissions, You do not have permission to access this site's configuration area."

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My website developer has shared a preview of pending site that is password protected. Every time I attempt to access, I receive a warning stating:

"No Permissions   

You do not have permission to access this site's configuration area". 

I have attempted to access in multiple browsers (chrome & microsoft edge - both operating in latest version) with no success.  But I'm able to access the site with my phone? 

Any insight on what actions I need to take?

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