How do I redirect new members to buy the membership I'm offering?

Hi Squarespace,

I have a problem that recently occurred (It used to work just fine)

When I try to create a new account on my members area, I'm stuck at this page after joining:

When I made this in July, after making an account/signing up, you would be redirected to a checkout where you could pay for the membership and afterwards watch all the content. How come I am left here now, and how do I make it possible for new members to actually buy the membership?

 

I have the same issue, and I am losing business. I will search and see if anyone figured it out. I called customer service and they did not understand what I was talking about and said everything was fine on my site. It is not.

My customers no longer have an option to pay. The member area stays on that page after signing up, and then nothing. I am not tech-savvy like some on here so if anyone can help step by step, please.

Please provide a link to the page where we can see this happening. If the site isn’t live, please see How to Post a Forum Question for guidance on how to provide a link to your site. 

I am having the same issue and have spent hours trying to fix this. Help please!

Life Hacks with Nancy

The site is live. Weeks ago, members could access the member area with my on-demand videos.

36 minutes ago, paul2009 said:

Please provide a link to the page where we can see this happening. If the site isn’t live, please see How to Post a Forum Question for guidance on how to provide a link to your site. 

https://www.yogafriend.dk/detlilleyogaapotek

This is what happens to members. The link is not there or an option to go to the on-demand videos etc.

Here is the link to the page that I provided above

https://www.lifehackswithnancy.org/digital-products-1-1

1 hour ago, NancyElizabethPhillips said:

My customers no longer have an option to pay. The member area stays on that page after signing up, and then nothing. I am not tech-savvy like some on here so if anyone can help step by step, please.

Yep - that's the exact problem I have too. Worked fine some weeks ago.

So what is going on? What can we do? please let me know what you find out if you don't mind

I'm pretty confident it's Squarespace who made some changes/updates which messed up the member area functions. Lets see what Paul2009 can do about it. I will keep you updated!

Thank you. I was about to delete the whole area and start over, but I have members in that area already. I hope they resolve this soon because I now cannot get paid or make income from this area on the site. Thanks again!

21 hours ago, paul2009 said:

Please provide a link to the page where we can see this happening. If the site isn’t live, please see How to Post a Forum Question for guidance on how to provide a link to your site. 

Is there a way to solve this?

Thank you. I went back in and redid a few things with the blocks, and it is working. Thank you for your help

Hi There,

I have been able to successfully add the paywall to my courses, however now when a new visitor arrives to the website and is not familiar with the sign-up process they a re just left with a 'LOCK' sign next to the course.

How can I enable a trigger that allows the visitor to get redirected to the 'COURSE SIGN-UP' page to appear when they click on the 'LOCK' - see screenshot. 

Thank you for the help,

Gordon 

Hi i coded a fix for this, add this code to the developer - page injection - footer 

Replace 'my url.com' with required url

<script src="https://cdn.jsdelivr.net/npm/js-cookie@3.0.1/dist/js.cookie.min.js"></script>
<script>
const div = document.querySelector("body");

const callback = function(records) {
    records.forEach(function(record) {
        if (record.removedNodes.length > 0) {
            if (record.removedNodes[0].classList.contains('auth')) {
                Cookies.remove('logged-in');
            }
            if (record.removedNodes[0].classList.contains('unauth')) {
                // logged in action
                if (!Cookies.get('logged-in')) {
                    Cookies.set('logged-in', 'true');
                    if (window.location.href !== 'https://www.myurl.com') {
                        window.location.href = 'https://www.myurl.com';
                    }
                }
            }
        }
    });
}

const config = {
    childList: true,
    subtree: true
};

const observer = new MutationObserver(callback);
observer.observe(div, config);
</script>