White page after ordering

Upon purchasing an item in my shop, customers get a white page, they are thinking this means it didn't go through, order again and the same thing happens. So the product is in their basket, it says processing order, it goes through but all they get is a white page. This is on the mobile.

Any ideas how I can rectify this?

Many thanks in advance for the help.

On 6/19/2023 at 9:42 AM, CL73 said:

Upon purchasing an item in my shop, customers get a white page

It's difficult for forum users to troubleshoot this so I recommend you contact Squarespace Customer Care. They'll likely ask you for details of the browser that the customer was using.