CL73 Posted June 19 Share Posted June 19 Upon purchasing an item in my shop, customers get a white page, they are thinking this means it didn't go through, order again and the same thing happens. So the product is in their basket, it says processing order, it goes through but all they get is a white page. This is on the mobile. Any ideas how I can rectify this? Many thanks in advance for the help. Link to comment
paul2009 Posted June 21 Share Posted June 21 On 6/19/2023 at 9:42 AM, CL73 said: Upon purchasing an item in my shop, customers get a white page It's difficult for forum users to troubleshoot this so I recommend you contact Squarespace Customer Care. They'll likely ask you for details of the browser that the customer was using. About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
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