Jump to content

White page after ordering

Recommended Posts

Upon purchasing an item in my shop, customers get a white page, they are thinking this means it didn't go through, order again and the same thing happens. So the product is in their basket, it says processing order, it goes through but all they get is a white page. This is on the mobile.

Any ideas how I can rectify this?

Many thanks in advance for the help.

Link to comment
  • Replies 1
  • Views 200
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

On 6/19/2023 at 9:42 AM, CL73 said:

Upon purchasing an item in my shop, customers get a white page

It's difficult for forum users to troubleshoot this so I recommend you contact Squarespace Customer Care. They'll likely ask you for details of the browser that the customer was using.

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.