SueG Posted May 30, 2023 Share Posted May 30, 2023 Up until recently the phone number field on our website forms worked properly and formatted the number compatible with US phone numbers. For the last several weeks, they do not format correctly and it is very confusing to our potential customers. I have submitted support forms twice and it's been 3 weeks and I have no responses from SquareSpace support. Has anyone else had problems with the form formatting the the numbers correctly? Again, they worked fine until a few weeks ago. I did search the forum and did not find an applicable answer. Any help would be appreciated, including how do I get a response from support??? Thanks! Link to comment
Solution paul2009 Posted May 30, 2023 Solution Share Posted May 30, 2023 19 minutes ago, SueG said: Up until recently the phone number field on our website forms worked properly and formatted the number compatible with US phone numbers. For the last several weeks, they do not format correctly Squarespace updated the Form Block this month. One of the changes is that phone number fields are no longer formatted for US telephone numbers only. If phone number fields are not formatted correctly for your country, you may want to check your site's language in Settings > Site languages. If you want to collect phone numbers from multiple countries or collect the country code with the phone number, you can now select Country dropdown to add a Country drop-down menu before the phone number field. Did this help? Please give feedback by clicking an icon below ⬇️ SueG 1 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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