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Phone number no longer formatting correctly on forms. Used to work fine.

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Up until recently the phone number field on our website forms worked properly and formatted the number compatible with US phone numbers. For the last several weeks, they do not format correctly and it is very confusing to our potential customers.

I have submitted support forms twice and it's been 3 weeks and I have no responses from SquareSpace support. Has anyone else had problems with the form formatting the the numbers correctly? Again, they worked fine until a few weeks ago. I did search the forum and did not find an applicable answer. Any help would be appreciated, including how do I get a response from support???

Thanks!

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19 minutes ago, SueG said:

Up until recently the phone number field on our website forms worked properly and formatted the number compatible with US phone numbers. For the last several weeks, they do not format correctly

Squarespace updated the Form Block this month. One of the changes is that phone number fields are no longer formatted for US telephone numbers only. 

If phone number fields are not formatted correctly for your country, you may want to check your site's language in Settings > Site languages.

If you want to collect phone numbers from multiple countries or collect the country code with the phone number, you can now select Country dropdown to add a Country drop-down menu before the phone number field.

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Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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