Why is Google Tag not found on Secure Checkout page?

Hello Community Members!

Is there a way to install a Google Tag on Secure Checkout page?

I'm trying to add ecommerce events into Google Analytics 4 using Google Tag Manager but I am stuck. Mainly, I'm trying to track the purchase amount.

I added custom events to the Developer Tools in Squarespace to pass a dataLayer to GA4.

I tried two possible solutions:

(Solution 1) Create an event tag with a (a) Path URL trigger when the user lands on the Order Status page; (b) Click Classes trigger when the user clicks on the purchase button. Neither of these solutions work.

So I tried to (Solution 2) create an event tag with a Custom Event trigger. No avail.

When I debug in Tag Assistant, it looks like the Secure Checkout page doesn't have the Google Tag installed. Is there a way to install the tag on Secure Checkout page?

TY for checking out this post!

1 hour ago, peyo said:

Is there a way to install a Google Tag on Secure Checkout page?

There is a built-in integration with Google Analytics. If you use this option, you don't need to add separate script code. Squarespace sends the following information to Google Analytics for every received order:

• Order ID
• Your store name
• Purchase total (includes shipping)
• Customer's city, region, and country
• Product name
• SKU

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Thanks for your response, @paul2009. I had the wrong measurement ID in the External API Keys.  Hopefully, it'll start tracking correctly now.

Hi @peyo, did you figure out your tracking issue? I found that I needed to write my own custom code in order to get all of the data I needed in GA4 since Squarespace only sends a limited number of data points in their built-in integration.

With my custom code I'm able to measure how many people view my products, select a item, add to cart, remove from cart, begin checkout, and make a purchase in GA4:

Since the secure checkout is a third-party website, we're unable to add tracking to that page, but my code covers all other purchase flow pages.

To make it easier for other Squarespace users, I created a GitHub repo for folks to simply copy and paste the code into their own Google Tag Manager containers: https://www.tayloreddata.com/blog/how-to-track-ga4-ecommerce-events-on-your-squarespace-website. Feel free to use the code if you think it would be helpful 🙂

But since this is custom code, please test and ensure it works for your website.

Let me know if you have any questions!