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Hi everyone, not sure where to post this. I set my website up initially back in 2017 with Squarespace but because of the pandemic, needed to keep cost down by moving to Wix. I've only just decided to start the website back up and to move back to the better version provided by Squarespace. I have transferred the domain back from Wix and it is showing as approved and active, however, when I try to visit my actual domain (ettdofficial.com), it reverts to the Wix error page. Is there anything I'm missing, or do I now need to get in touch with Wix about this? I have been onto Wix and removed the website from that domain and it isn't showing as one of theirs anymore.


Thank you!

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I'm having a domain issue as well. 

I have a domain on Network Solutions and I want to connect it to Squarespace so I can use the domain with my email list. (For a reply email.) I want to avoid spam returns, that's why I'm doing this. 

I try to follow the instructions for entering in the codes. They have codes for the fields,

    Record Type

    Alias or Host Name

    Points to: 

 But Network Solutions has: 


     Refers to 

     Points to 

And it won't let me add any record. 

When I contacted help they asked: 

What is your UNIQUE CODE? 

When I asked what that is, they said; 

Points to: Copy and paste the unique code in the third Data row of your Campaigns settings. Please ask [Squarespace] what does this mean? 

But I can't find the third Data row of my Campaigns settings. That doesn't make sense to me. 

I'm in despair. I can't reach anyone at Squarespace. This is my only hope. And I don't have time to chase around. 



Message Us


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13 hours ago, ArtKleiner said:

I have a domain on Network Solutions and I want to connect it to Squarespace so I can use the domain with my email list.

After you've verified your email address by entering the numeric code, you'll need to verify the domain. To so this, go to Marketing > Email CampaignsEmail Campaign Settings > Sender Details. Here you'll see the DNS records that you need to add to your DNS host. You'll need to add a CNAME and a TXT record, as shown below:


A 'COPY' link will appear when you hover over these records to make it easy to copy and paste the required information. When you have created the two records you can click 'AUTHENTICATE DOMAIN' to confirm they are correct. If they are, you'll see a success message.

For more detailed guidance, see the support article entitled Verifying third-party domains for Email Campaigns.

As an aside, if you read any outdated guidance, it may have referred to an SPF record, but this is no longer required for Email Campaigns.

I hope this helps.

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About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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