Jump to content

Google Tag Manager and FB Pixel not loading on checkout page

Recommended Posts

Hi, 

We are facing a major concern right now with our website and its related to Google Tag Manager and Facebook Conversion API integration. 

 

Neither Facebook Pixel nor Google Tag Manager is loading up on our checkout page. Here are the screenshot while on the cart page  - 

image.thumb.png.a63da48e0c04186de89d1ea4af6c73ad.png

 

Here we are on the checkout page - 

image.thumb.png.d8e0415b081d589725925441bd5a7b26.png

 

I reached out to Squarespace's customer support and their response was mind-numbing tbh. This is the response I got - 

"Unfortunately, Squarespace does not support tracking events through these custom codes. Please try to use Squarespace Analytics or Google Analytics for keeping a track of events. We would not be able to provide further support related to custom codes due to their complex and unique nature."

If this is the case then I would really prefer to move to Shopify because not being able to keep a track of purchases being made through FB purchase funnel throws our ROI calculations and entire marketing strategy out of the window. 

 

Any way to fix this?

 

Link to comment
  • 6 months later...
  • Replies 1
  • Views 1.8k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

Were you ever able to get any resolution on this topic? I am having the same problem and it's getting expensive. Our workaround has been to use "Add to Cart" for the event, but Facebook is returning a significantly higher number here than we are seeing even on SS Analytics (some of this is due to Facebook's modeling vs. real #s).

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.