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  1. What is the best way to display a RSS feed from my Facebook Fan Page on my website? Should I drop the RSS feed into a Code Block? If so how should I format it?
  2. Site URL: https://www.revealfellowship.com Hello all. I just installed the Facebook Chat Plugin on my Squarespace site. I followed the Set-Up instructions from Facebook exactly. The welcome message and FAQs, however, are not automatically sending to guests when they open up the chat. The two-way message functions as it should, but the automatic welcome/FAQ is not working. I've tried on Chrome and Safari and with an incognito tab to no avail. I even re-pasted the code into the footer and de-activated the welcome/FAQ messages in Facebook and reactivated them as well. Screenshots attached of my webpage with the blank message box and the Facebook tab showing the Welcome Message and FAQ options enabled. Any other things I can try? I haven't found any other forums on this particular issue with Facebook Chat on the web.
  3. Site URL: https://bbad-wwgc.squarespace.com I'm hoping to ask for some help/magic on a problem that I have on the Facebook page plugin. I have placed a codeblock and added the iFrame code however it is non responsive. When you scale the page the content inside the codeblock does not scale, is there a solution for this? Password: bbad-wwgc I hope to hear from you. Cheers, Dennis
  4. Site URL: https://www.immyhowardmillinery.com/ Hello there, I am hoping to have some rather urgent help before 30th September, thank you! I received a message on Instagram where I sell my products via Facebook business manager and commerce manager (using catalogues) telling me to ‘take steps to keep selling’ before 30th September. I have tried confirming my catalogue where all products link to the domain www.immyhowardmillinery.com, which is verified on Facebook business manager, but when I get to the section on Instagram to ‘confirm my website’ I cannot click anything. As far as I am aware, my domain is verified using the DNS txt method. I have a the personal plan on square space. if anyone could help me,that would be so appreciated! I have attached screenshots of my Instagram messages. Does anyone else have this problem? thanks x
  5. Site URL: https://owlhealings.com/ Hi there, On my website I am using Weglot translation service which is working great! However when I want to also add the Facebook Messenger button it doesn't show up, even though I chose through facebook settings to have their button on the left side and weglot is on the right hand side.... Does anyone here know how I can, in a simple way, have both of the buttons at once?. These are the codes I am using atm (they are both just copied and pasted from the website I want to add): For weglot: <link rel="alternate" hreflang="sv" href="https://owlhealings.com"> <link rel="alternate" hreflang="en" href="https://en.owlhealings.com"> <script type="text/javascript" src="https://cdn.weglot.com/weglot.min.js"></script> <script> Weglot.initialize({ api_key: 'wg_1ba15574215e959596390c470190fc268' }); </script> For Facebook: <!-- Messenger Chat plugin Code --> <div id="fb-root"></div> <!-- Your Chat plugin code --> <div id="fb-customer-chat" class="fb-customerchat"> </div> <script> var chatbox = document.getElementById('fb-customer-chat'); chatbox.setAttribute("page_id", "378693042833123"); chatbox.setAttribute("attribution", "biz_inbox"); window.fbAsyncInit = function() { FB.init({ xfbml : true, version : 'v11.0' }); }; (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = 'https://connect.facebook.net/sv_SE/sdk/xfbml.customerchat.js'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); </script> EDIT: I want to add as well that I have the WeGlot code in the area called "header" and the Favebook code in the area called "footer" in "code injection". Grateful for help. Much love, Karl-Simon
  6. Site URL: https://developers.facebook.com/docs/plugins/page-plugin Hello, Does anyone have experience adding the Facebook Page Plugins to their Squarespace site? I have tried following every tutorial online to no avail, it always ends up in a random string of code, or just the title of my Facebook page in black letters instead of the embedded object. Neither the iFrame or the Javascript option have brought about any results. I have the Apps installed in the developer tools for Facebook. Thanks for your help J
  7. Site URL: http://www.recordstands.com Hello, I am getting multiple pixel purchase transactions coming up for a single purchase. Only purchases, not the add to carts or page views. Does anyone know how to find this to fix it?
  8. Site URL: https://www.limooshopping.com Hi Everyone, My clients site has a Facebook feed embedded using the Embed Block and has working without issue for over a year. Today I was informed by my client that the feed will not load due to an error. Since then another client has also mentioned the same issue with their feed? Is this something that any of your are experiencing? I wonder if Facebook are anything to do with the issue? Do you use a different way or tool to embed Facebook content? Many thanks in advance :0)
  9. Hi. Does anyone know the easiest way to add a WhatsApp widget to a squarespace site? I have done this with facebook messenger easy enough by copying code from the facebook page, but is it so simple with WhatsApp? I have seen tutorials asking you to sign up for another account on other websites, such as Elfsite and to.chat.be, before installing the widget. Ideally I would like to do it directly from whatsapp and not have to create yet another account. Thanks
  10. Site URL: https://www.southcoastdrifters.com Hi there, When the pixel searches my site I can see that it can't match the content ID's to run dynamic ads. I can see from downloading the inventory data it is using the SKU fields as opposed to the Product ID... Can anyone help?
  11. Site URL: https://www.raincorngames.com Hi, I am having a problem with my Facebook Catalog and Pixel relationship. Because of this, I am unable to track certain data in order to run Dynamic Product Ads. When I look at my site through the Pixel Helper plug in, I get an alert that products are missing from my catalog (see attached) When I go through Commerce Manager on FB, I go to "catalog"/"Issues", and it says "Pixel Missing Parameter in DPA Events" (see attached). When I go to "catalog"/"events", I get a message that says, "Content ID's missing from your catalog". At this point, I'm assuming these are all related...but I really have no idea. Did I miss inputting content ID somewhere? I've created multiple catalogs to see what I've done wrong. Or how to correct this. Does anyone have any tips or suggestions on where to start? It feels like it should be a relatively simple fix, I just don't know where to go to fix it. Thanks-
  12. Hi All, First time posting for support, usually a lot of questions I have have already been answered but I can't find anything specific on this. I've built out a client's e-commerce site for her boutique, Calico Jane Boutique (feel free to leave feedback, and I know I still have to change her favicon). While the product listings have all been built out, in connecting her store with Facebook for selling there and on Instagram, I noticed none of my size or color variants, and the inventory count with them, are translating over. That is to say the first thumbnail and image will appear, the catalog will register that they're in stock--but without a quantity--and none of the variants show up in terms of size or color. Has anyone found a way to resolve this other than manually exporting the csv and formatting it? Of course, it could be done, but in the interest of time in regular maintenance I'm hoping someone found a way to communicate size and color variants with their respective quantity count. Thanks in advance!
  13. When importing inventory into Facebook commerce via the data feed "Variant" data is not recognized by Facebook. Thus my Facebook and Instagram shop show no variants such as Size and Color variants. Has anyone found a solution to this? I found a solution to the inventory not being recognized and showing items "Out of Stock". To resolve that you have to create a rule in Facebook in the data feed (coming from Squarespace). Set the rule to "Inventory" and a number 1 or higher. Then your products will be in stock. Trying to resolve the variant issue now.
  14. Site URL: https://lunahlife.com/ Hi guys, I have installed the facebook messenger chat on my website. Its showing to me in the backend (it pops up when I log in to make changes) but not when I go to my website?
  15. Site URL: https://nadhi.com.au We use Facebook integration (which essentially is a CSV file) to sync to Facebook commer manager catalogues. Is there a way to automatically omit out of stock items? We sync everyday, and even after omitting out of stock items manually on Facebook it comes back on the next sync.
  16. Hey guys, I'm new to posting here and usually don't do this but I'm having trouble finding information that is specific to the problem I'm running into. Our Squarespace site really wants to sell gift cards this holiday season and that has been set up successfully thanks in large part to the tutorials on the site. The problem I'm running into though is that I'd also like to advertise for these on Facebook and Instagram but I'm unsure as to how I would set that up through Facebook Catalog. I tried to just add them in but I'm running into some issues since I can't list these under a proper category and I'd like to not have our shop flagged for looking shady or misrepresenting what were selling. Any idea how to list virtual items to Facebook Catalog that would link back to our site? Thanks, Chad
  17. Site URL: https://www.tateanddarby.com/collection We are setting up a shop on Instagram and need to import our catalogue. Facebook gives a list of platforms it integrates and it doesn't include SquareSpace (see below). Can anyone tell me how to manage this with SquareSpace? Thanks! "Import items from a partner platform If you host your inventory on a partner platform that has an integration with Facebook, you can import your items from a partner platform. You can then continue to manage your inventory on your partner platform and it will sync automatically with Facebook."
  18. Hi - I followed Paul 2009 instructions to add a shopify buy button to my clients website as they wanted Klarna and finance options available. They are now asking me to add their facebook pixel to the website to track conversions and have asked me to track add to cart. I assume this won't track as I have hidden the squarespace add to cart button. can anyone recommend how we can track this please? thanks
  19. Hi - has anyone successfully verified their domain on Facebook? As part of the iOS 14 release, FB is requiring that we verify our domain and offers options to do this via meta-tag injection, HTML file upload, and DNS verification. I tried the meta-tag injection using the code injection feature on Squarespace, but it still wasn't recognizing the code on the site (although I do see the code when I look at the page source). Both FB and Squarespace have been unhelpful so any guidance would be VERY welcome. Thanks!
  20. Site URL: https://www.moreswings.art Hello, I need to inject code into specific URLs but they don't appear in the menu; ie AddToCart, InitiatieCheckOut, etc. I have been able to do it in the general "Code Injection" for the "checkout" url and also on the pages that are displayed in the menu. Does anyone know how to do this please? Thank you very much. Sergi Morella
  21. Site URL: https://www.moreswings.art Hello, I'm trying to integrate the Facebook API, but I can't find a way to do it. I have no developer skills. Can you tell me if there is a guide for dummies? Thank you very much. Sergi Morella
  22. Site URL: https://veniceaaca.com/ When posting events to our FB page, the incorrect timezone is displayed on our Squarespace site within the FB plugin feed. How and where can I set the correct timezone?
  23. Hi, Am I missing something? I cannot export a CSV file to Facebook Shop or Etsy. If this is in fact true, it's a real big miss for Squarespace. They keep blaming it on the other sites, however, I have imported and exported files for quite some time, but on Squarespace, it just doesn't happen. Hopefully some folks in the forum can enlighten me as the support at Squarespace cannot.
  24. Site URL: https://stephenchowphotography.com/ Some of the items interfacing to the Facebook catalogue are not showing, with the reason being invalid images. When I click on the image link of the item in facebook, the link seems strange for these items: Invalid item image link: https://external.fhkg3-2.fna.fbcdn.net/safe_image.php?d=AQGaA7VSDIAdGJGI&url=https%3A%2F%2Fimages.squarespace-cdn.com%2Fcontent%2Fv1%2F5fd2ec1efed4e01eff0fe5a6%2F1624535439032-F0U94HH16XQ4PBQ7JVD9%2FBuses%2Bthb.png&ccb=3-5&_nc_hash=AQFNX9quMm162Uhv Corresponding squarespace product: https://stephenchowphotography.com/shop/p/bus-stop Successful item image link: https://scontent.fhkg3-2.fna.fbcdn.net/v/t45.5328-4/191816714_6004038392941404_1099493297100505346_n.jpg?_nc_cat=101&ccb=1-3&_nc_sid=c48759&_nc_ohc=acatmh51cc8AX_rQ4EC&_nc_ht=scontent.fhkg3-2.fna&oh=2a42bf5956bd58a6eeabd0bda588bdb5&oe=60DE2477 Corresponding squarespace product: https://stephenchowphotography.com/shop/p/sandwiched Facebook error message is attached. This is only happening for 11 items out of 59. And these items had previously interfaced to facebook successfully. Does anyone know how to fix this?
  25. Site URL: https://www.aycadesign.com/products Hi everyone, I want to sell on an instagram shop. I've created an automatic data feed to my facebook account from squarespace. The problem is i get a critical error from Facebook catalog manager: "A product is missing a field: inventory". Of course I have stock in my squarespace account. I tried creating a facebook data feed rule where Stock->inventory, but it didn't do any good. Does anyone know a way around this?
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