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  1. A lot of my clients are social media managers and paid social marketers and are getting very worried about the iOS 14 update. I can see that Squarespace isn't a partner so wondered what others were doing about this and whether anyone was 'worried' about it. Do others see this as being a big issue? I'm still looking into it myself so not sure about how greatly the tracking is affected and whether Pixel events will stop working completely or whether it's only an issue for large businesses tracking a high number of events such as large ecomm or coach with multiple landing pages / lead magnets?
  2. Site URL: https://dollybedesigning.com/ Hi there, I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper
  3. Site URL: https://www.rosshorgan.com/ My website display fine on chrome on my pixel, but when it is opened through the Facebook browser the background flashes like the attached video. I removed all custom CSS I had on the page and it is still happening. Website works fine on desktop chrome and safari on iPhone. Facebook link that can be opened with Facebook app. IMG_0138.avi
  4. Site URL: https://www.revealfellowship.com Hello all. I just installed the Facebook Chat Plugin on my Squarespace site. I followed the Set-Up instructions from Facebook exactly. The welcome message and FAQs, however, are not automatically sending to guests when they open up the chat. The two-way message functions as it should, but the automatic welcome/FAQ is not working. I've tried on Chrome and Safari and with an incognito tab to no avail. I even re-pasted the code into the footer and de-activated the welcome/FAQ messages in Facebook and reactivated them as well. Screenshots att
  5. How am I able to setup my Squarespace store to my Facebook catalogue that will include all my variant sizes, materials and prices for each product? So far I have gone through with setting up the data feeds with my store but it's only displaying a single price per product without the variants.
  6. Site URL: https://www.raincorngames.com Hi, I am having a problem with my Facebook Catalog and Pixel relationship. Because of this, I am unable to track certain data in order to run Dynamic Product Ads. When I look at my site through the Pixel Helper plug in, I get an alert that products are missing from my catalog (see attached) When I go through Commerce Manager on FB, I go to "catalog"/"Issues", and it says "Pixel Missing Parameter in DPA Events" (see attached). When I go to "catalog"/"events", I get a message that says, "Content ID's missing from your catalog". At thi
  7. Site URL: https://www.olobobtop.com/shop Hi, I have a small shop and would like to sync the products to Facebook/Instagram. I don't have a SS Commerce Plan, just a Business Plan. I export my products csv and upload to FB, but many of columns don't match and it's impossible to work out how to change them. I don't understand why SS would kick out a csv that doesn't match other site's import rules. Is there an easy workaround anyone has found, that doesn't require a fee like SquareFeed, or signing up to a SS Commerce Plan? I only need to do it once and have very few products. Thanks!
  8. Site URL: http://www.naturatribe.com Hello everyone, can someone help me please. I spent two weeks trying to figure this out but it's not working. I'm being able to create pixel from Facebook and put it on my page however a msg appears when I want to create a catalogue on Facebook using square space saying I need to add meta data. I feel now it's a bad decision that I decided to go with Squarespace and paying for a package that I don't use Bcz I am using Shopify buy bottom
  9. Site URL: http://www.allthehatswewear.com Trying to insert code I copied from Facebook Business Manager into the head of my home page. This is to Verify my Facebook Business page. Any advice? Thanks, Scott
  10. Site URL: https://www.celsodinizphoto.com/store Friends, Has anyone at all been able to connect his/her Squarespace Store to Instagram? Would you be so kind to share your Instagram and Squarespace website for me to see an example that works? I was able to add my inventory from Squarespace as a catalog on facebook and I was able to connect facebook to my Instagram account. My products on Squarespace are selling at www.CelsoDinizPhoto.com/Store which is the website I have on my Instagram profile and I gave them but my Instagram account @CelsoDinizStore was not approved for Insta
  11. Hi- Trying to figure out of I've got conversion API set up correctly for Facebook. These updates were triggered by the iOS 14 release. Here's some info: 1. Went through the implementation steps in Data Manager on FB, got a Token and used Payload Helper to get some code 2. Placed this code into SQSP via Code Injection 3. FB Events Manager shows all my events as active Questions: 1. Do I need to set up a separate batch of code through Payload Helper for EACH event? 2. How do I know that SQSP is accurately passing back conversion info? Not seeing many/any sales c
  12. Hi All, First time posting for support, usually a lot of questions I have have already been answered but I can't find anything specific on this. I've built out a client's e-commerce site for her boutique, Calico Jane Boutique (feel free to leave feedback, and I know I still have to change her favicon). While the product listings have all been built out, in connecting her store with Facebook for selling there and on Instagram, I noticed none of my size or color variants, and the inventory count with them, are translating over. That is to say the first thumbnail and image
  13. Site URL: https://www.poolcareonline.com.au/ Hi there, first question, hope I've given what you need. I'm trying to verify my site with FB using their Meta-Tag Verification option. I've followed the instructions, added the code via the Code Injection section, checked that it's visible etc, yet it's not working as it continually shows up not verified with Facebook. I've taken it off, reinserted it, waited days etc. I do have other code in that header section, but apparently it's fine to place this on the line immediately underneath the other, which I have done. Would LOVE some assistance plea
  14. Site URL: https://thegoodchad.com I'm trying to get my domain verified with Facebook for Instagram Shopping. Facebook wants the entire buying and checkout process to occur on the same domain. I use Shopify for checkout and fulfillment, so I had to set up a subdomain for my Shopify store to use. I have verified my top-level domain with Facebook. According to their own documentation when I verify the top-level domain it should verify all subdomains, but that doesn't seem to be happening. I've attached my custom records. The subdomain name has no dots or root domain in the entry name. Is t
  15. When I share a link to my website, there are no images in the Facebook share post. I looked in the Facebook URL linter and it shows me that the site is generating the OG:image tag. Any one have a solution for this? tx
  16. Site URL: http://openarttherapy.co.uk Hello I am trying to post the info about my practice on some Facebook groups. Unfortunately link to my website appears as a blank text - it doesn't generate a page preview like most websites do (see below). Same goes for WhatsApp etc. Any ideas how to make sure the little preview is generated each time the link is posted on my/other people's socials? I have a basic plan on Squarespace, just fiy. Thanks so much for your help!
  17. Site URL: https://www.rethinkhomes.com/portfolio I just finished a new site for our business Rethink Homes and had assumed it would be easy to share individual images in our portfolio of work. But it appears like there is no way to share the images in a gallery block with or not they are opened in a Lightbox. I have subscribed to Elfsight and injected code for Social Sharing but it only appears at the bottom of the entire page. So a person could share www.rethinkhomes.com/portfolio but not a specific image like: <https://images.squarespace-cdn.com/content/v1/6026a3fc2232f53992
  18. hello there, just wondering if there would be a way to embed facebook live streaming on squarespace website which it would update automatically everytime when there is a live? thanks!
  19. Site URL: https://communitywines.com.au I have followed the instructions to install the messenger code, I have whitelisted the external/internal urls (communitywines.com.au/.squarespace.com) with https:// and https://www I have pasted the code in header - chatbot does not appear I have pasted code in footer - chatbot does not appear I have posted code in specific page header - chatbot does not appear I have made the page visible to the world - chatbot does not appear Can anyone offer advice? I have checked this on multiple browsers and on chrome incognito m
  20. When importing inventory into Facebook commerce via the data feed "Variant" data is not recognized by Facebook. Thus my Facebook and Instagram shop show no variants such as Size and Color variants. Has anyone found a solution to this? I found a solution to the inventory not being recognized and showing items "Out of Stock". To resolve that you have to create a rule in Facebook in the data feed (coming from Squarespace). Set the rule to "Inventory" and a number 1 or higher. Then your products will be in stock. Trying to resolve the variant issue now.
  21. I'm trying to manage one calendar of events. The "Events" pages on SS can be a little intimidating for some people so I would like to have people update events in a platform that is more familiar to them. If I could find a way of embedding Facebook Events into a page, that will solve all the problems. Then the client will have to just update Facebook.
  22. Site URL: https://www.jabfurniturerehab.com/available-furniture/p/artistically-handpainted-jacobean-style-lighted-cabinet I have installed the facebook comments successfully on my product page but when trying to test it out, it does not work. User can type into the comment field but it doesn't ever let you post it. And trying to login to facebook, it seems to be that I got logged in - no error is displayed- but my facebook profile image does not load and still no way to actually post my comment. It just erases the comment and goes back to a blank comment field and the comment count still
  23. Site URL: https://www.lamarumcsc.church/ Hello all! Is it possible to embed something on a website for people to watch a Facebook live-stream. I have a client who is a church and they want to be able to have their weekly Facebook Live stream to show up on their website while it's live. Is there a plugin or anyway in general to do that?
  24. Site URL: https://thepuritycompany.co.uk/shop/velvet-balm?category=Body Happy New Year everyone! I'm trying to add the Facebook comment to my products and I'm struggling a bit. I can add the Java SDK perfectly well to the Code Injection page but it's when it comes to the additional info part of a specific product that it all goes wrong! I've put the specific product into the URL up there so you can see what it's doing. I've ensured that it's a Code Block I'm adding to the additional info part of the product but all I get is the code, and not the Facebook comment box I w
  25. What is the best way to display a RSS feed from my Facebook Fan Page on my website? Should I drop the RSS feed into a Code Block? If so how should I format it?
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