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  1. Hey guys, I'm new to posting here and usually don't do this but I'm having trouble finding information that is specific to the problem I'm running into. Our Squarespace site really wants to sell gift cards this holiday season and that has been set up successfully thanks in large part to the tutorials on the site. The problem I'm running into though is that I'd also like to advertise for these on Facebook and Instagram but I'm unsure as to how I would set that up through Facebook Catalog. I tried to just add them in but I'm running into some issues since I can't list these under a proper category and I'd like to not have our shop flagged for looking shady or misrepresenting what were selling. Any idea how to list virtual items to Facebook Catalog that would link back to our site? Thanks, Chad
  2. Site URL: https://www.tateanddarby.com/collection We are setting up a shop on Instagram and need to import our catalogue. Facebook gives a list of platforms it integrates and it doesn't include SquareSpace (see below). Can anyone tell me how to manage this with SquareSpace? Thanks! "Import items from a partner platform If you host your inventory on a partner platform that has an integration with Facebook, you can import your items from a partner platform. You can then continue to manage your inventory on your partner platform and it will sync automatically with Facebook."
  3. Hi - I followed Paul 2009 instructions to add a shopify buy button to my clients website as they wanted Klarna and finance options available. They are now asking me to add their facebook pixel to the website to track conversions and have asked me to track add to cart. I assume this won't track as I have hidden the squarespace add to cart button. can anyone recommend how we can track this please? thanks
  4. Hi - has anyone successfully verified their domain on Facebook? As part of the iOS 14 release, FB is requiring that we verify our domain and offers options to do this via meta-tag injection, HTML file upload, and DNS verification. I tried the meta-tag injection using the code injection feature on Squarespace, but it still wasn't recognizing the code on the site (although I do see the code when I look at the page source). Both FB and Squarespace have been unhelpful so any guidance would be VERY welcome. Thanks!
  5. Site URL: https://www.moreswings.art Hello, I need to inject code into specific URLs but they don't appear in the menu; ie AddToCart, InitiatieCheckOut, etc. I have been able to do it in the general "Code Injection" for the "checkout" url and also on the pages that are displayed in the menu. Does anyone know how to do this please? Thank you very much. Sergi Morella
  6. Site URL: https://www.moreswings.art Hello, I'm trying to integrate the Facebook API, but I can't find a way to do it. I have no developer skills. Can you tell me if there is a guide for dummies? Thank you very much. Sergi Morella
  7. Site URL: https://veniceaaca.com/ When posting events to our FB page, the incorrect timezone is displayed on our Squarespace site within the FB plugin feed. How and where can I set the correct timezone?
  8. Hi, Am I missing something? I cannot export a CSV file to Facebook Shop or Etsy. If this is in fact true, it's a real big miss for Squarespace. They keep blaming it on the other sites, however, I have imported and exported files for quite some time, but on Squarespace, it just doesn't happen. Hopefully some folks in the forum can enlighten me as the support at Squarespace cannot.
  9. Site URL: https://dollybedesigning.com/ Hi there, I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper and when I look at the products on my store it says that it automatically can scrape the microdata so I don't know why it's not connecting to my Catalogue Manager. I appreciate any help you can give! Thanks
  10. Hi All, First time posting for support, usually a lot of questions I have have already been answered but I can't find anything specific on this. I've built out a client's e-commerce site for her boutique, Calico Jane Boutique (feel free to leave feedback, and I know I still have to change her favicon). While the product listings have all been built out, in connecting her store with Facebook for selling there and on Instagram, I noticed none of my size or color variants, and the inventory count with them, are translating over. That is to say the first thumbnail and image will appear, the catalog will register that they're in stock--but without a quantity--and none of the variants show up in terms of size or color. Has anyone found a way to resolve this other than manually exporting the csv and formatting it? Of course, it could be done, but in the interest of time in regular maintenance I'm hoping someone found a way to communicate size and color variants with their respective quantity count. Thanks in advance!
  11. Site URL: https://stephenchowphotography.com/ Some of the items interfacing to the Facebook catalogue are not showing, with the reason being invalid images. When I click on the image link of the item in facebook, the link seems strange for these items: Invalid item image link: https://external.fhkg3-2.fna.fbcdn.net/safe_image.php?d=AQGaA7VSDIAdGJGI&url=https%3A%2F%2Fimages.squarespace-cdn.com%2Fcontent%2Fv1%2F5fd2ec1efed4e01eff0fe5a6%2F1624535439032-F0U94HH16XQ4PBQ7JVD9%2FBuses%2Bthb.png&ccb=3-5&_nc_hash=AQFNX9quMm162Uhv Corresponding squarespace product: https://stephenchowphotography.com/shop/p/bus-stop Successful item image link: https://scontent.fhkg3-2.fna.fbcdn.net/v/t45.5328-4/191816714_6004038392941404_1099493297100505346_n.jpg?_nc_cat=101&ccb=1-3&_nc_sid=c48759&_nc_ohc=acatmh51cc8AX_rQ4EC&_nc_ht=scontent.fhkg3-2.fna&oh=2a42bf5956bd58a6eeabd0bda588bdb5&oe=60DE2477 Corresponding squarespace product: https://stephenchowphotography.com/shop/p/sandwiched Facebook error message is attached. This is only happening for 11 items out of 59. And these items had previously interfaced to facebook successfully. Does anyone know how to fix this?
  12. Site URL: https://www.aycadesign.com/products Hi everyone, I want to sell on an instagram shop. I've created an automatic data feed to my facebook account from squarespace. The problem is i get a critical error from Facebook catalog manager: "A product is missing a field: inventory". Of course I have stock in my squarespace account. I tried creating a facebook data feed rule where Stock->inventory, but it didn't do any good. Does anyone know a way around this?
  13. What is the best way to display a RSS feed from my Facebook Fan Page on my website? Should I drop the RSS feed into a Code Block? If so how should I format it?
  14. Site URL: https://famm.us/ I have multiple pixels on a website created using Squarespace. There are pixels A installed from the management screen of Squarespace, and pixels B and C installed using Google Tag Manager. I know that Squarespace specs recommend setting only one Facebook pixel. However, since I have multiple businesses, I would like to have multiple Facebook pixels on one website, but because I have multiple pixels, the trigger does not work properly and events (PageView, CompleteRegistration event, etc.) The situation is that it does not ignite correctly. Don't know how to use Google Tag Manager to properly fire multiple Facebook pixels? Thank you
  15. Site URL: https://pantorouter.com Facebook blocked my FB account and says there have been 53 incidences of unacceptable business practices on my Squarespace webpage (pantorouter.com) in the past 6-months. They offer no details and I have absolutely no idea what could possibly offend them or anyone else on our website. We make and sell a simple woodworking tool! I'm' locked out of both FaceBook and Instagram and don't know why. I can view but can't like, advertise, promote, comment or interact with our industry partners (influencers) on either platform. I'm willing to do anything or change anything necessary on our Squarespace page to get our social media accounts back as we rely heavily on FB/IG for sales.
  16. Site URL: https://www.leonssaintjohn.ca Is there any way to change how FB Pixel names Events when connected through Squarespace Partner integration? Currently it calls a newsletter subscription a "lead", but I would much prefer that be a "subscribe" and leave phone calls and contact us forms to the "lead" count. I'd ideally like to have the pixel installed via Partner Integration but ONLY use events set up through events manager. Is that possible?
  17. Site URL: https://www.ome.design Hello all. I've seen a few threads regarding this sort of subject already, and that often the conclusion is that there's nought to be done regarding the slow loading times related to 'unused javascript' on SS sites. Just as a preface, I'm a noob when it comes to coding so forgive my ignorance. Now, when assessing my site's speed on PageInsights (and various other tools), unused javascript files are cited as my main issue. Diving into this deeper, I see there are a bunch of facebook javascript files that seem to be slowing down my website??? Now, I have taken away my FB pixel.. and besides that I can't really imagine what's happening to cause this. Is it because I've social sharing icons and links to FB? Do FB links somehow insert their own javascript that could slow my website? (again, noob) These are the links provided by Google when referencing the unused java files: https://www.facebook.com/rsrc.php/v3/yR/r/zhfi1Uz36LI.js?_nc_x=Ij3Wp8lg5Kzhttps://www.facebook.com/rsrc.php/v3i7244/yK/l/en_GB/VptwldEJoUK.js?_nc_x=Ij3Wp8lg5Kz https://connect.facebook.net/en_GB/sdk/xfbml.customerchat.js https://www.facebook.com/rsrc.php/v3/y8/r/iCh0DOEOa3B.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3/yp/r/xkDDtbnRaGa.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3/ya/r/qAy9zK9-1J6.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3iyOI4/yT/l/en_GB/UEpn9DfESuo.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3iEpO4/ym/l/en_US/9JZFuMYprNT.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3iRBQ4/y9/l/en_GB/jUUf_meG9yB.js?_nc_x=Ij3Wp8lg5Kz Any help would be most appreciated.
  18. Site URL: https://www.bombora.digital/ Hi, I'm trying to figure out the best way to integrate Facebook pixel events and Ads Manager with Squarespace since the iOS14 upgrade. I'm not sure why but I can see my events are firing in Events Manager but then the data doesn't pull through to Ads Manager, so I'm assuming I need to reconfigure the events with Conversion API. I think I have two ways to do this: either via Zapier or manually implementing the API myself. I looked into Zapier and I imagine it can get very expensive very quickly as you'd need Zaps for each "event" in my funnel (there's 3) and then a subscription level that matches the number of events per month. I'd rather try and implement myself before going down this road. So I'm working through the "Using the Conversion API" and have a few questions: 1. I've copied my access token into a document, I don't think it needs to be entered into Squarespace, is that correct? 2. I've used the FB Payload Helper to generate Java code for each of my events, then added these to the corresponding pages in the code injector, I haven't added code site wide though, is this correct? 3. I'm not sure how to now test the events. The FB Conversion API Helper tool says to use the test ID (I think mine is TEST97887) to send test events directly from your server to verify that they're received correctly by Facebook. This is either within my server's payload (not sure where this is), my terminal (not sure where this is) or Facebook API Graph Explorer (I can't seem to open without creating an app). I found this which seems helpful: https://integratepro.com/blog/facebook-conversion-api-setup/ but I would need to be able to access the Graph Explorer so I'm not sure what to do next. The new events (the one I set up with Java code) aren't registering in Events Manager so I might have not set these up correctly. Any help is very much appreciated!! I don't have much coding experience so am completely clueless at the moment 🙂
  19. Site URL: https://www.iconpros.com/ I am looking to add a 30 second delay to my Facebook messenger widget popup to my website, is this possible? Not much info out there on this, I usually close every popup that instantly surfaces....
  20. A lot of my clients are social media managers and paid social marketers and are getting very worried about the iOS 14 update. I can see that Squarespace isn't a partner so wondered what others were doing about this and whether anyone was 'worried' about it. Do others see this as being a big issue? I'm still looking into it myself so not sure about how greatly the tracking is affected and whether Pixel events will stop working completely or whether it's only an issue for large businesses tracking a high number of events such as large ecomm or coach with multiple landing pages / lead magnets?
  21. Site URL: http://www.mercedesfamousscreenwriting.com Hello, Hope all is well! I am getting an error with Chrome's Facebook Pixel Helper stating that the pixel is firing multiple times. The thing is, this only happens when I'm on backend of my website - the domain Squarespace gave me (https://disc-guava-dcds.squarespace.com/) but it doesn't happen when I'm on the actual site of what the customers will see (www.mercedesfamousscreenwriting.com). Does anyone know how to help this? I'm not sure how the pixel got added to the built-in domain. Or is that normal? Thank you, Mercedes
  22. Site URL: http://openarttherapy.co.uk Hello I am trying to post the info about my practice on some Facebook groups. Unfortunately link to my website appears as a blank text - it doesn't generate a page preview like most websites do (see below). Same goes for WhatsApp etc. Any ideas how to make sure the little preview is generated each time the link is posted on my/other people's socials? I have a basic plan on Squarespace, just fiy. Thanks so much for your help!
  23. Site URL: https://www.revealfellowship.com Hello all. I just installed the Facebook Chat Plugin on my Squarespace site. I followed the Set-Up instructions from Facebook exactly. The welcome message and FAQs, however, are not automatically sending to guests when they open up the chat. The two-way message functions as it should, but the automatic welcome/FAQ is not working. I've tried on Chrome and Safari and with an incognito tab to no avail. I even re-pasted the code into the footer and de-activated the welcome/FAQ messages in Facebook and reactivated them as well. Screenshots attached of my webpage with the blank message box and the Facebook tab showing the Welcome Message and FAQ options enabled. Any other things I can try? I haven't found any other forums on this particular issue with Facebook Chat on the web.
  24. Site URL: https://harveys-furniture.com Greetings, Searching for a solution to embedding a script provided to me from a client working with Simpl.fi that tracks their Facebook Pixel. I have informed them that Squarespace can implement their Facebook Pixel however they prefer to use their pre-existing service. I have added the script to the <head> section within sitewide Code Injection but I cannot use the Chrome extension provided by FB to since it's obfuscated within the script. Is this the proper place to add the script and how can I be certain it's firing correctly, thanks all! <script async src='https://tag.simpli.fi/sifitag/04359640-b7e8-0138-31e5-06abc14c0bc6'></script>
  25. Site URL: https://www.rosshorgan.com/ My website display fine on chrome on my pixel, but when it is opened through the Facebook browser the background flashes like the attached video. I removed all custom CSS I had on the page and it is still happening. Website works fine on desktop chrome and safari on iPhone. Facebook link that can be opened with Facebook app. IMG_0138.avi
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