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  1. Dear all, I have followed all the steps I can find on how to add live Facebook chat to my website, the window simply does not display. FYI: • My domain name (3rd party) is "https". It is the only name I have added to facebook's "Whitelist" column:https://brettwalshphotography.com • as outlined in many you tube tutorials, I have pasted the plugin code provided by facebook first thing in the footer input for my website (settings > advanced > code injection). I do not know what other factors could be preventing the chat window from displaying. I would be grateful for any advise!
  2. When importing inventory into Facebook commerce via the data feed "Variant" data is not recognized by Facebook. Thus my Facebook and Instagram shop show no variants such as Size and Color variants. Has anyone found a solution to this? I found a solution to the inventory not being recognized and showing items "Out of Stock". To resolve that you have to create a rule in Facebook in the data feed (coming from Squarespace). Set the rule to "Inventory" and a number 1 or higher. Then your products will be in stock. Trying to resolve the variant issue now.
  3. Site URL: https://www.switchin.io/ Hi there, Does anyone know how to trigger the facebook messenger plugin by clicking on a button ? You can check the video i've uploaded if it's not clear enough. It's what i want to reproduce on my website 🙂 Thank you Florian Hood AI - Connect Electricity & Book Movers Online & Moving Sydney Moving Melbourne.mp4
  4. How am I able to setup my Squarespace store to my Facebook catalogue that will include all my variant sizes, materials and prices for each product? So far I have gone through with setting up the data feeds with my store but it's only displaying a single price per product without the variants.
  5. I'm trying to manage one calendar of events. The "Events" pages on SS can be a little intimidating for some people so I would like to have people update events in a platform that is more familiar to them. If I could find a way of embedding Facebook Events into a page, that will solve all the problems. Then the client will have to just update Facebook.
  6. Site URL: https://www.furikiteboarding.com Site URL: https://www.furikiteboarding.com So I'm having rather frustrating time setting up my Facebook catalogue and Instagram one as well. this took 2 mins with woocommerce and yet it's become a full day affair with sqaurespace to the point that I have given up. Can someone recommend someone to set this up for me or it not possible. P.S don't send Squarespace guide videos they are up today to handle this issue. Kind regards Frustrated.
  7. Site URL: https://www.furikiteboarding.com So I'm having rather frustrating time setting up my Facebook catalogue and Instagram one as well. this took 2 mins with woocommerce and yet it's become a full day affair with sqaurespace to the point that I have given up. Can someone recommend someone to set this up for me or it not possible. P.S don't send Squarespace guide videos they are up today to handle this issue. Kind regards Frustrated.
  8. Site URL: https://www.limooshopping.com Hi Everyone, My clients site has a Facebook feed embedded using the Embed Block and has working without issue for over a year. Today I was informed by my client that the feed will not load due to an error. Since then another client has also mentioned the same issue with their feed? Is this something that any of your are experiencing? I wonder if Facebook are anything to do with the issue? Do you use a different way or tool to embed Facebook content? Many thanks in advance :0)
  9. I am working on a clients site trying to sync her Squarespace products with Facebook Catalogue. I have followed all the steps as instructed but when I use the Microdata Debugging Tool it says the "id" is missing (see screenshot of error message). I have checked all products in the store and they all have a product id (see screenshot of .csv product file). I tried reloading the Facebook Pixel to try refresh the information and that has not worked either. Any insights where the "id" information is meant to come from and how I can enter this into the Squarespace store? Thanks
  10. Hello, I just open an online vintage clothes store ! I'm working with instagram shopping. The things is, i'm making drops everyday at around 20:00 ! So i'm putting my products hidden during the day, then i'm posting them at the right time. My problem is, instagram takes a while to approve the product so people can't see the products tags during the time that the product isn't approve. So i want to put my product on facebook shopping during the day, so facebook has time to approve the product. The problem is, the data feed of facebook don't post hidden product in my squar
  11. I had a meeting with a marketing group that stated that landing pages alters the Facebook algorithm and, therefore, the ad's effectiveness. Does anyone know anything about this? And if so, are there any landing page templates - or plug ins for Squarespace that you can recommend? Im looking for something with a very fast loading speed.
  12. Site URL: https://wilson-homes.com/ I have created several Facebook pixels for different pages/communities that exist on my website. I want to add a separate pixel for each. I went to Marketing > Facebook Pixels and Ads, and found the field to enter a Pixel ID. But it looks like it applies to just the one site overall. How do I add multiple pixels to target specific pages in SquareSpace? Is there a way to do it with installing base code? I'm new to this, go easy.
  13. Site URL: https://storiesone.com Hello everyone, I am struggling to add a facebook pixel event on an image link click on squarespace. On the website it is the join Discord image, that open our Discord link and I want to be able to target people that perform this action most of the time. First, I tried to use the No code facebook pixel event manager solution but it doesn't recognized the event when I click on the image. Then I tried using the code injection solution but still doesn't work. I have injected this code inspired from a stackoverflow post in the squarespace code i
  14. Site URL: https://thebrakebrothers.squarespace.com I want to create a page where customers can leave feedback/reviews that are publicly visible. I followed Squarespace's instructions (https://support.squarespace.com/hc/en-us/articles/206540767-Adding-product-reviews) for adding something like this to a product page, but on a standard page (from the review pages templates). I copied the first box from facebook into the settings->advanced box, and the second into a code block on the page, but nothing happened. Saving everything and accessing the site from a private web browser gives me a bl
  15. Hello friends! Facebook blocked my client's Squarespace website stating that it goes against "community standards". Has anyone else run into this issue? There is nothing about this website that is offensive or threatening. It is simply a store for an artist to sell his paintings and promote his painting classes. The website is https://www.pauljvaldez.com/ Ultimately, I am trying to determine what triggered the block and how it can be fixed. This issue has been reported to Facebook multiple times. No response yet but we can successfully share his link on Instagram. An
  16. Greetings Circle Community! I hope you are all keeping well. I'm a UK member and this is my first post. I'd really appreciate your help solving an issue I'm having. Here's a summary... I have a client with two websites, one on Squarespace and another on a different platform. I can connect both URLs to the same Facebook pixel HOWEVER when I go to set up Custom Events for the Squarespace URL it won't let me...the pop-up box comes up briefly and then disappears leaving the message 'Action not available'. How do I overcome this issue? Thank you to anyone who is able to assist.
  17. am at a loss! the Facebook messenger chat doesn't have a block ID! Does any one know a CSS code to push it up i.e. increase padding on all website versions (desktop, iPad & mobile) so it doesn't overlay on the cookie bar (refer bottom right within attached image).. My site is lifedeeperstill.squarespace.com Help is highly appreciated!
  18. Site URL: https://www.svrpower.co.uk/home-page-2-cv-test I have added the facebook messeneger option to the website and I was just wanting to see if there is a way of just enabling it on certain pages. Thanks
  19. Site URL: https://dollybedesigning.com/ Hi there, I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper
  20. Site URL: https://www.moonlightgardensupply.com/ I am having a super weird issue where Facebook will not let me post my ad (see complaint in screenshot). Has anyone ever run into this issue with Facebook ads?
  21. Site URL: https://educationacademy.xyz/ Hi Squarespace community, I am completely at a lose with this problem. I followed a couple of tutorials (only to cross-check the steps) on how to install the Facebook messenger plugin widget and for some reason it appears when I go into my website but when other people visit my page, they do not see the widget. I have whitelisted all variations of my website on Facebook: https://educationacademy.xyz/ , https://www.educationacademy.xyz/ , https://educationacademy.squarespace.com/ . Like I said, I am the website owner and Facebook page owner and I c
  22. Site URL: https://www.garnpress.com/ Square Space post images are not displaying on Facebook. There are 16 logged instances of Square Space in this bug issue report - https://developers.facebook.com/support/bugs/3092287474162313/ POST https://www.garnpress.com/news/womens-colleges-play-unique-role-in-quest-for-equality FB DEBUGGER MESSAGE https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fwww.garnpress.com%2Fnews%2Fwomens-colleges-play-unique-role-in-quest-for-equality Provided og:image URL, http://static1.squarespace.com/static/5c9296
  23. Site URL: https://ayahskitchenrediscovered.com/blog1/vengaya-kos The social sharing image on my blog post is not displaying on facebook. There was a previous issue which was logged on this forum and I tried using the FB scraper tool, but still no help. Getting the following warning Missing Properties The following required properties are missing: fb:app_id
  24. Site URL: https://www.pepijnclaus.com Hello Squarespace I have some SEO problems regarding my website, www.pepijnclaus.com A month ago, sharing my website on Facebook has been no problem. It displayed exactly the image I wanted: However: lately, the image changes to this, which is a black box. Not really inviting to visit my website, if you ask me 😕 The same in Messenger: I didn't change anything regarding the SEO settings. It's still like this: The same happened on Twitter. A week ago, the image was the drawing of my face, which was what I wanted. But sin
  25. Hi there, I'm making a website for a music festival and I've linked the festival's instagram/facebook and mail to the homepage as well as to the contact page. I've made seperate pages for each band that's playing the festival and I want to link their social media accounts so when I added a social media block for one band, I checked the homepage and contact page and the social media accounts for the festival have been replaced with the social media account for one band. Is there a way to link social media accounts independently on each page? Hope this makes sense! T
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