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  1. Hi there I've linked my Squarespace Commerce site to my Facebook and Instagram via the integration data feed. Everything pulls through correctly bar the description, which loses all formatting and is condensed into one rather messy paragraph. Is there an easy way to fix this, please? Many thanks Chriss
  2. Installed the code for Facebook messenger into the footer code injection after configuring in Meta. The Facebook messenger plugin does not appear to work.. any ideas? Site is thecraigpaul.com
  3. Site URL: https://lunahlife.com/ Hi guys, I have installed the facebook messenger chat on my website. Its showing to me in the backend (it pops up when I log in to make changes) but not when I go to my website?
  4. Hey folks :) I have now linked my Squarespace store via the backend directly(!) with Meta (Facebook). In principle, the products are also recognized at Meta. However, some additional information is missing here (such as the additional photos of the product). Previously, I had stored the data feeds from Squarespace in Meta and added the missing information manually via a second (supplementary) data feed. Is there a possibility that the additional categories are automatically added via the direct link? Or do I have to upload an extra datafeed again, so that e.g. the photo paths are added? Thanks Nils
  5. I've read all of the posts on this forum to try to understand how I can inject Facebook's Conversion API into our site. None of them seem to be able to solve this problem, and at the same time I also find it weird how few questions are being asked here on this matter. My questions are: Has anyone been able to implement the Facebook CAPI? Does anyone have an idea why Squarespace has not solved this on their side? Thanks and hope to get some quality discussion going.
  6. Hi all, I am struggling to have my facebook embedded videos resize automatically with the size of the screen, so they look good in full desktop mode but end up overlapping each other any time the screen size changes. Would really love to find a way to have the size adjust automatically. Does anyone here know how to do that? I think it has to be a code solution as the size of the video is part of the embedding code. But when I change the size in the mobile version it applies automatically to the desktop version as well, what code can I add to avoid that? Please help
  7. Hiya, I've just made my new website live and shared it on FB but when you open the link from FB on some phone browsers the font doesn't resize properly, but if you view straight through a browser on a phone it's fine. Any ideas on what that could be/how I could fix that? Thank you! https://www.jadeeleanor.com (but it's fine when you click from here on a phone... I think)
  8. Hi all, I am struggling to have my facebook embedded videos resize automatically with the size of the screen, so they look good in full desktop mode but end up overlapping each other any time the screen size changes. Would really love to find a way to have the size adjust automatically. Does anyone here know how to do that? Please help
  9. Hi, I've recently added a Facebook Messenger icon to my website, however when someone adds an item to checkout the Messenger icon blocks the Checkout button so customers can't complete an order! Please can you advise if there's a way to move either the Messenger logo or the Checkout button? Thanks, Lewis
  10. Hi All, First time posting for support, usually a lot of questions I have have already been answered but I can't find anything specific on this. I've built out a client's e-commerce site for her boutique, Calico Jane Boutique (feel free to leave feedback, and I know I still have to change her favicon). While the product listings have all been built out, in connecting her store with Facebook for selling there and on Instagram, I noticed none of my size or color variants, and the inventory count with them, are translating over. That is to say the first thumbnail and image will appear, the catalog will register that they're in stock--but without a quantity--and none of the variants show up in terms of size or color. Has anyone found a way to resolve this other than manually exporting the csv and formatting it? Of course, it could be done, but in the interest of time in regular maintenance I'm hoping someone found a way to communicate size and color variants with their respective quantity count. Thanks in advance!
  11. Good day, When i share my website anywhere on facebook or instagram, my uploaded social sharing logo never appears no matter how many times I change it or reupload. It works fine on twitter and discord. Any fixes to this, or is this just a Meta problem?
  12. Hi. Does anyone know the easiest way to add a WhatsApp widget to a squarespace site? I have done this with facebook messenger easy enough by copying code from the facebook page, but is it so simple with WhatsApp? I have seen tutorials asking you to sign up for another account on other websites, such as Elfsite and to.chat.be, before installing the widget. Ideally I would like to do it directly from whatsapp and not have to create yet another account. Thanks
  13. What is the best way to display a RSS feed from my Facebook Fan Page on my website? Should I drop the RSS feed into a Code Block? If so how should I format it?
  14. 3 part question: I have a fb pixel on two websites in META, but I only have only one website. One is targeted correctly, but the other is pointed to the url I use for editing my website. Should I and how do I find and delete one since I don't think I have custom code anywhere? I also can't complete conversions API that Meta is requesting (according to Squarespace assistance,) is there anything to do here? In addition, Meta is also showing me two other pixels that I cannot allocate anywhere on my website. I really just want to keep things a simple and streamlined as possible, but also hoping to increase my seo and website visits. Squarespace assistance has referred me here since they can't include this in their scope of assistance. Thanks in advance!
  15. Hi there, I'm making a website for a music festival and I've linked the festival's instagram/facebook and mail to the homepage as well as to the contact page. I've made seperate pages for each band that's playing the festival and I want to link their social media accounts so when I added a social media block for one band, I checked the homepage and contact page and the social media accounts for the festival have been replaced with the social media account for one band. Is there a way to link social media accounts independently on each page? Hope this makes sense! Thanks
  16. Site URL: https://www.lacunahr.com.au Hi - I am trying to add my Facebook Pixel Id through the Marketing function but I get an error message saying there is custom code injected that needs to be removed. Looking at the header custom code I don't see anything related to facebook pixel. Could someone point out what I need to remove? Header Custom Code Below <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-N5Q2BNH');</script> <!-- End Google Tag Manager --> <link rel="stylesheet" type="text/css" href="//cdn.jsdelivr.net/npm/slick-carousel@1.8.1/slick/slick.css"/> <!-- Global site tag (gtag.js) - Google Analytics --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-K5BBHMZ0P4"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-K5BBHMZ0P4'); </script>
  17. Hi all, I am going crazy here. I hope someone can help. I followed the method to add the facebook and insta meta pixel. It states that all is fine in Squarespace. I'm trying to schedule an ad in facebook, but promote now is 'greyed out' and I get this message in all the ad previews where there should be my catalogue elements: No valid products in the catalogue All of the products in the catalogue are filtered out. Products must be loadable/visible to viewer. Products cannot be out of stock. Products should not be expired. If a product set is supplied, this verifies that the product (still) belongs. The catalogue is there when I hover over the catalogue number...there it is. When I hover over the products number...there they are. BTW the catalogue number and products number are different. BUT the preview of the ads has a bunch of format boxes stating the above message. If its there, if sqspce says all is fine, why why why!!?? I just want to promote my artwork! TIA krishner
  18. For a FB verification I need to add a .txt file to the root. I've tried the workarounds mentioned here but those don't work as the redirects don't respond. Is there another option? Thanks
  19. Site URL: https://dollybedesigning.com/ Hi there, I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper and when I look at the products on my store it says that it automatically can scrape the microdata so I don't know why it's not connecting to my Catalogue Manager. I appreciate any help you can give! Thanks
  20. How to install API conversions of Facebook in Squarespace? Thanks!
  21. Hi - has anyone successfully verified their domain on Facebook? As part of the iOS 14 release, FB is requiring that we verify our domain and offers options to do this via meta-tag injection, HTML file upload, and DNS verification. I tried the meta-tag injection using the code injection feature on Squarespace, but it still wasn't recognizing the code on the site (although I do see the code when I look at the page source). Both FB and Squarespace have been unhelpful so any guidance would be VERY welcome. Thanks!
  22. Site URL: https://www.drewdepinto.com Hi all, I am trying to embed a facebook video into an embed block. It is locating the content successfully, but not showing any content or the custom image I uploaded. I've tried both the URL and the embed code from Facebook, but nothing shows up.
  23. Site URL: https://dfwnerdnight.org/ When I post a link to my website on facebook, the social image does not appear. I've tried updating the social image for the site, as well as individual pages. Also tried various sizes based on multiple lists that says FB only accepts certain sizes, from 200x200px to 1200x628px. I'm confused as to what I'm missing. I've tried using a debugger and get the same result.
  24. Site URL: https://www.limooshopping.com Hi Everyone, My clients site has a Facebook feed embedded using the Embed Block and has working without issue for over a year. Today I was informed by my client that the feed will not load due to an error. Since then another client has also mentioned the same issue with their feed? Is this something that any of your are experiencing? I wonder if Facebook are anything to do with the issue? Do you use a different way or tool to embed Facebook content? Many thanks in advance :0)
  25. Site URL: https://rapunzelrecordingstudios.com/ Hello, I'd like to add the facebook page feed to my site but I can't get it to work. I've tried with the usual facebook page plugin but it just appears as code. I've tried both methods javascript and iframe. I've also tried elfsight but it won't connect properly to facebook. Says it connects but then displays disconnected the whole time. My page does not appear on my site. I've also tried tagembed but it says that my facebook page is empty. It seems like the problem lies on the facebook side of things but I have no idea what to change. I hope someone with more experience can help me. Many thanks
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