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  1. Site URL: https://www.rethinkhomes.com/portfolio I just finished a new site for our business Rethink Homes and had assumed it would be easy to share individual images in our portfolio of work. But it appears like there is no way to share the images in a gallery block with or not they are opened in a Lightbox. I have subscribed to Elfsight and injected code for Social Sharing but it only appears at the bottom of the entire page. So a person could share www.rethinkhomes.com/portfolio but not a specific image like: <https://images.squarespace-cdn.com/content/v1/6026a3fc2232f53992
  2. hello there, just wondering if there would be a way to embed facebook live streaming on squarespace website which it would update automatically everytime when there is a live? thanks!
  3. Site URL: https://dollybedesigning.com/ Hi there, I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper
  4. A lot of my clients are social media managers and paid social marketers and are getting very worried about the iOS 14 update. I can see that Squarespace isn't a partner so wondered what others were doing about this and whether anyone was 'worried' about it. Do others see this as being a big issue? I'm still looking into it myself so not sure about how greatly the tracking is affected and whether Pixel events will stop working completely or whether it's only an issue for large businesses tracking a high number of events such as large ecomm or coach with multiple landing pages / lead magnets?
  5. Site URL: https://www.celsodinizphoto.com/store Friends, Has anyone at all been able to connect his/her Squarespace Store to Instagram? Would you be so kind to share your Instagram and Squarespace website for me to see an example that works? I was able to add my inventory from Squarespace as a catalog on facebook and I was able to connect facebook to my Instagram account. My products on Squarespace are selling at www.CelsoDinizPhoto.com/Store which is the website I have on my Instagram profile and I gave them but my Instagram account @CelsoDinizStore was not approved for Insta
  6. Site URL: https://communitywines.com.au I have followed the instructions to install the messenger code, I have whitelisted the external/internal urls (communitywines.com.au/.squarespace.com) with https:// and https://www I have pasted the code in header - chatbot does not appear I have pasted code in footer - chatbot does not appear I have posted code in specific page header - chatbot does not appear I have made the page visible to the world - chatbot does not appear Can anyone offer advice? I have checked this on multiple browsers and on chrome incognito m
  7. When importing inventory into Facebook commerce via the data feed "Variant" data is not recognized by Facebook. Thus my Facebook and Instagram shop show no variants such as Size and Color variants. Has anyone found a solution to this? I found a solution to the inventory not being recognized and showing items "Out of Stock". To resolve that you have to create a rule in Facebook in the data feed (coming from Squarespace). Set the rule to "Inventory" and a number 1 or higher. Then your products will be in stock. Trying to resolve the variant issue now.
  8. Hi All, First time posting for support, usually a lot of questions I have have already been answered but I can't find anything specific on this. I've built out a client's e-commerce site for her boutique, Calico Jane Boutique (feel free to leave feedback, and I know I still have to change her favicon). While the product listings have all been built out, in connecting her store with Facebook for selling there and on Instagram, I noticed none of my size or color variants, and the inventory count with them, are translating over. That is to say the first thumbnail and image
  9. How am I able to setup my Squarespace store to my Facebook catalogue that will include all my variant sizes, materials and prices for each product? So far I have gone through with setting up the data feeds with my store but it's only displaying a single price per product without the variants.
  10. I'm trying to manage one calendar of events. The "Events" pages on SS can be a little intimidating for some people so I would like to have people update events in a platform that is more familiar to them. If I could find a way of embedding Facebook Events into a page, that will solve all the problems. Then the client will have to just update Facebook.
  11. Site URL: https://www.jabfurniturerehab.com/available-furniture/p/artistically-handpainted-jacobean-style-lighted-cabinet I have installed the facebook comments successfully on my product page but when trying to test it out, it does not work. User can type into the comment field but it doesn't ever let you post it. And trying to login to facebook, it seems to be that I got logged in - no error is displayed- but my facebook profile image does not load and still no way to actually post my comment. It just erases the comment and goes back to a blank comment field and the comment count still
  12. Site URL: https://www.lamarumcsc.church/ Hello all! Is it possible to embed something on a website for people to watch a Facebook live-stream. I have a client who is a church and they want to be able to have their weekly Facebook Live stream to show up on their website while it's live. Is there a plugin or anyway in general to do that?
  13. Site URL: https://thepuritycompany.co.uk/shop/velvet-balm?category=Body Happy New Year everyone! I'm trying to add the Facebook comment to my products and I'm struggling a bit. I can add the Java SDK perfectly well to the Code Injection page but it's when it comes to the additional info part of a specific product that it all goes wrong! I've put the specific product into the URL up there so you can see what it's doing. I've ensured that it's a Code Block I'm adding to the additional info part of the product but all I get is the code, and not the Facebook comment box I w
  14. What is the best way to display a RSS feed from my Facebook Fan Page on my website? Should I drop the RSS feed into a Code Block? If so how should I format it?
  15. Site URL: https://geeknproud.com Hi everyone, I'm having a bit of an issue with my site. I'm looking to share my links in social media, on my FB page to be more specific, from news I'll post in my site. While testing it I noticed that it doesn't show the preview as this: Instead I'm getting this in FB: At the time of testing my site was set to public so FB should have access to it without issues. Any ideas why this is happening?
  16. Hello friends! Facebook blocked my client's Squarespace website stating that it goes against "community standards". Has anyone else run into this issue? There is nothing about this website that is offensive or threatening. It is simply a store for an artist to sell his paintings and promote his painting classes. The website is https://www.pauljvaldez.com/ Ultimately, I am trying to determine what triggered the block and how it can be fixed. This issue has been reported to Facebook multiple times. No response yet but we can successfully share his link on Instagram. An
  17. Site URL: https://goldhelios.com/shop Hey, I have a few product listed on my squarespace site that I have linked to Facebook's catalogue. I'm noticing that even though the main product pictures are being carried over into Facebook/Instagram the secondary images are lost which seems weird? Is there something I'm missing to ensure that all the images associated with a product travel with it to facebook's commerce platform? thanks, ~a
  18. Site URL: https://www.aycadesign.com/products Hi everyone, I want to sell on an instagram shop. I've created an automatic data feed to my facebook account from squarespace. The problem is i get a critical error from Facebook catalog manager: "A product is missing a field: inventory". Of course I have stock in my squarespace account. I tried creating a facebook data feed rule where Stock->inventory, but it didn't do any good. Does anyone know a way around this?
  19. I'd like to connect our Church's Squarespace site (not yet public) to our Facebook page. According to the how to for connecting Facebook, it requires linking to the FB page through a personal FB account. I suppose that's a FB limitation, since FB pages are administered through individual FB accounts. However, I'd like to make sure the link to our FB page doesn't get broken if the person managing the FB page changes. In other words, if I link to our FB page through Joe Smith's account and Joe Smith steps down or is removed as our FB admin, does the link to our site get broken? If so, is
  20. Hello, I just open an online vintage clothes store ! I'm working with instagram shopping. The things is, i'm making drops everyday at around 20:00 ! So i'm putting my products hidden during the day, then i'm posting them at the right time. My problem is, instagram takes a while to approve the product so people can't see the products tags during the time that the product isn't approve. So i want to put my product on facebook shopping during the day, so facebook has time to approve the product. The problem is, the data feed of facebook don't post hidden product in my squar
  21. Site URL: https://www.marzarellafitness.com Installed code to code injection for the FB Messenger widget on my site. It was working, but then I had to fix something in the code. I refreshed the page and now the widget that was working is no longer working. I checked all of my settings and couldnt find anything wrong. Can anyone assist? I have a promotional campaign running now and the messenger part is crucial.
  22. Dear all, I have followed all the steps I can find on how to add live Facebook chat to my website, the window simply does not display. FYI: • My domain name (3rd party) is "https". It is the only name I have added to facebook's "Whitelist" column:https://brettwalshphotography.com • as outlined in many you tube tutorials, I have pasted the plugin code provided by facebook first thing in the footer input for my website (settings > advanced > code injection). I do not know what other factors could be preventing the chat window from displaying. I would be grateful for any advise!
  23. Site URL: https://jilliciousfoods.com We originally created a Facebook/Instagram shop directly, and now that our shop is live on our Squarespace site we want to close the original FB/IG shop and start again with the alternative option of integrating directly with our existing online shop. However, we cannot find anywhere the option of closing our FB/IG shop so we can start over. Has anyone else run into this issue? Thanks!
  24. Hey guys, I'm new to posting here and usually don't do this but I'm having trouble finding information that is specific to the problem I'm running into. Our Squarespace site really wants to sell gift cards this holiday season and that has been set up successfully thanks in large part to the tutorials on the site. The problem I'm running into though is that I'd also like to advertise for these on Facebook and Instagram but I'm unsure as to how I would set that up through Facebook Catalog. I tried to just add them in but I'm running into some issues since I can't list these under a proper
  25. Site URL: https://www.switchin.io/ Hi there, Does anyone know how to trigger the facebook messenger plugin by clicking on a button ? You can check the video i've uploaded if it's not clear enough. It's what i want to reproduce on my website 🙂 Thank you Florian Hood AI - Connect Electricity & Book Movers Online & Moving Sydney Moving Melbourne.mp4
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