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Found 30 results

  1. Dear all, I have followed all the steps I can find on how to add live Facebook chat to my website, the window simply does not display. FYI: • My domain name (3rd party) is "https". It is the only name I have added to facebook's "Whitelist" column:https://brettwalshphotography.com • as outlined in many you tube tutorials, I have pasted the plugin code provided by facebook first thing in the footer input for my website (settings > advanced > code injection). I do not know what other factors could be preventing the chat window from displaying. I would be grateful for any advise!
  2. am at a loss! the Facebook messenger chat doesn't have a block ID! Does any one know a CSS code to push it up i.e. increase padding on all website versions (desktop, iPad & mobile) so it doesn't overlay on the cookie bar (refer bottom right within attached image).. My site is lifedeeperstill.squarespace.com Help is highly appreciated!
  3. Hello friends! Facebook blocked my client's Squarespace website stating that it goes against "community standards". Has anyone else run into this issue? There is nothing about this website that is offensive or threatening. It is simply a store for an artist to sell his paintings and promote his painting classes. The website is https://www.pauljvaldez.com/ Ultimately, I am trying to determine what triggered the block and how it can be fixed. This issue has been reported to Facebook multiple times. No response yet but we can successfully share his link on Instagram. Any help would be so greatly appreciated! I have attached a screenshot to this post.
  4. When I share a link to my website, there are no images in the Facebook share post. I looked in the Facebook URL linter and it shows me that the site is generating the OG:image tag. Any one have a solution for this? tx
  5. I'm trying to manage one calendar of events. The "Events" pages on SS can be a little intimidating for some people so I would like to have people update events in a platform that is more familiar to them. If I could find a way of embedding Facebook Events into a page, that will solve all the problems. Then the client will have to just update Facebook.
  6. Where does one find the "OG" container on a squarespace site? It is currently displaying a random image that is sized wrong for FB so i am trying to find my way to correct it. Thanks!
  7. When attempting to connect squarespace site to Facebook, I'm not happy that I am forced to connect it to the 'human' account, not my facebook business page. When I get past that, I see that I am able to select which of the FB pages I own I am connecting to Squarespace. My question comes with the permissions step. I'm strongly encouraged to accept both options - but I have a question - what does it mean/what capabilities will squarespace have to "manage my pages" as stated on the Permissions Toggles? I can understand posting on my behalf (blog from SS to FB - got it), but I don't see how/why/what would be done to manage my FB page through SS. Can someone explain this please? Image is of the permissions toggles when attempting SS & FB.
  8. Hello When I share a blog post on Facebook instead of showing the blog title on the summary, I get the generic: mydomainname - Blog (see attached photo named Current Status). How can I change the settings so when sharing, the visible text is the actual blog title (see attached photo named Desired Status)? I have tried changing the settings to %t but nothing happens. URL: www.onebreath.eu Thank you!
  9. Hi Guys, New to using Squarespace however i absolutely love it! I am looking for some help.... I have a facebook page and on that page i have people who recommend my services. I am wondering if there is a way that i can link these reviews and recommendations to my squarespace page. Many thanks! Connor x
  10. Can the Facebook Event Setup Tool be installed in our Websites to track events with the FB Pixel?
  11. HI Anyone know if it's possible to do any or all of the following when pushing posts from SquareSpace to Facebook? Disable the "Published by Squarespace" that pops up on the pushed post in FB? Disable the automatic URL that pops up on the top of the pushed FB post? Push the excerpt from SQSP to the pushed FB post? Many thanks Nathan
  12. How am I able to setup my Squarespace store to my Facebook catalogue that will include all my variant sizes, materials and prices for each product? So far I have gone through with setting up the data feeds with my store but it's only displaying a single price per product without the variants.
  13. I work for a photography studio and we would like to offer access to photos we have taken of an event, however, only once people have left us a Facebook review. We would like to do so via our website (see example of the kind of thing we're after attached). Do you know if this is possible through Squarespace? I understand this method may backfire with iffy reviews also so I am just considering it at this time.
  14. Hi All, First time posting for support, usually a lot of questions I have have already been answered but I can't find anything specific on this. I've built out a client's e-commerce site for her boutique, Calico Jane Boutique (feel free to leave feedback, and I know I still have to change her favicon). While the product listings have all been built out, in connecting her store with Facebook for selling there and on Instagram, I noticed none of my size or color variants, and the inventory count with them, are translating over. That is to say the first thumbnail and image will appear, the catalog will register that they're in stock--but without a quantity--and none of the variants show up in terms of size or color. Has anyone found a way to resolve this other than manually exporting the csv and formatting it? Of course, it could be done, but in the interest of time in regular maintenance I'm hoping someone found a way to communicate size and color variants with their respective quantity count. Thanks in advance!
  15. Hi, I am trying to add facebook commenting to my blog. I was able to get the code and add it to individual posts. but is there a way to do it so that it automatically adds it to new posts without me having to take each individual blog URL and make a new code?
  16. My Instagram social link is displaying a Facebook icon. The Instagram account is linked correctly but it will not show the Instagram icon, but instead is showing a Facebook icon. When you click the icon, it goes to our Instagram account.
  17. I am trying to set up a Facebook pixel for my site. I am selling services, not physical products. "Creating Facebook ads for your products" page seems to indicate that i can't use the fb pixel for a service product - is this the case? If so, why is this? Can I manually install code to get around this? Can I install the pixel to track other things like traffic to my site and not the product checkout process? Thanks!
  18. Hello, Although I've correctly connected my Facebook business page to Squarespace, when I try to set up social sharing for the blog (to Facebook) it says I have no connected accounts. Any ideas? URL: www.onebreath.eu Thank you!Myrto
  19. Hi,Does anyone know how I can add Facebook share button to Images. Just like how we can Pin images to Pinterest. I want to allow people to share specific images that they love to their own facebook page. I was told that I need to code injection. Please kindly share some codes or link if you know how to. thank youScott
  20. Has anybody ever gotten their domain banned on Facebook. I tried Facebook support but no success The only option I found is to use a cloaker to mask the website from a ban, has anyone tried a cloaker with a Squarespace website. Any help appreciated
  21. I have 2 FB accounts and would like my blog to post from the one that's not listed here on SS. Is that possible? Thanks! Chris
  22. I currently feed my Facebook Pages posts to my blog however they are all falling under the same post date. Is there a way that each entry from Facebook can be a new entry with the correct date? It's very strange that each one is appearing under the one (very old) blog post.
  23. I've added the Facebook Messenger Chat Plugin code to the /head - but it's not showing on my site. I'm not getting any success from Fb or SS. Does anyone have a solution?
  24. What is the best way to display a RSS feed from my Facebook Fan Page on my website? Should I drop the RSS feed into a Code Block? If so how should I format it?
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