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  1. I've read all of the posts on this forum to try to understand how I can inject Facebook's Conversion API into our site. None of them seem to be able to solve this problem, and at the same time I also find it weird how few questions are being asked here on this matter. My questions are: Has anyone been able to implement the Facebook CAPI? Does anyone have an idea why Squarespace has not solved this on their side? Thanks and hope to get some quality discussion going.
  2. Site URL: https://www.ihsanishan.com/ Hi Everyone, I have an online ecommerce store. I set up facebook business page with the "catalog" that has all my products from my website. However, does Squarespace automatically send your products (meaning anything new you have added to your website) to the Facebook business catalog? For some reason they automatically get added in my Facebook, however the TYPE (description of item) is warbled. I'm approved for Instagram shopping, BUT from my facebook catalog it automatically uploads into instagram but again TYPE (description of item) is warbled! I have to go back into Facebook catalog and fix the type so it looks good on instagram. But for some reason everytime I add new product on squarespace, the editing (making the type look good on facebook catalog) gets erased, and I have to go back in and edit every single product!! Any help or advise is greatly appreciated!
  3. Site URL: https://www.southardsalvage.com/ Hey all. I'm trying to add a facebook feed to my website on the homepage. I got it fine and it's updating, but I want to have the facebook feed the full width or almost the full width of my website. I changed the width to a ridiculously high number and it stays the same. How can I do this? Thanks!!! Here's the code in the code injector as HTML. <center> <div class="fb-page" data-href="https://www.facebook.com/southardsalvage" data-tabs="timeline" data-width="800" data-height="650" data-small-header="false" data-adapt-container-width="false" data-hide-cover="true" data-show-facepile="true"><blockquote cite="https://www.facebook.com/southardsalvage" class="fb-xfbml-parse-ignore"><a href="https://www.facebook.com/southardsalvage">Southard Salvage</a></blockquote></div> </center>
  4. Site URL: https://wilson-homes.com/ I have created several Facebook pixels for different pages/communities that exist on my website. I want to add a separate pixel for each. I went to Marketing > Facebook Pixels and Ads, and found the field to enter a Pixel ID. But it looks like it applies to just the one site overall. How do I add multiple pixels to target specific pages in SquareSpace? Is there a way to do it with installing base code? I'm new to this, go easy.
  5. Site URL: https://www.ecotonejewelers.com/ So everything loads fine on my website when I go to look at it. However it was pointed out to me that when someone tries to access it through a link on Facebook the pictures on the Home page will load just fine but when you go to the product section to shop none of the thumb nails show up at all. If I access the same page directly through my browser it will load everything fine. I have also noticed this issue with NONE of my photos showing up on older browsers. What can I do to fix this, this is a huge issue for me. Please see attached screenshots. (First shows the view from the home page, second is what my product section looks like, and 3rd is what it looks like when going directly through the browser).
  6. Site URL: https://www.bombora.digital/ Hi, I'm trying to figure out the best way to integrate Facebook pixel events and Ads Manager with Squarespace since the iOS14 upgrade. I'm not sure why but I can see my events are firing in Events Manager but then the data doesn't pull through to Ads Manager, so I'm assuming I need to reconfigure the events with Conversion API. I think I have two ways to do this: either via Zapier or manually implementing the API myself. I looked into Zapier and I imagine it can get very expensive very quickly as you'd need Zaps for each "event" in my funnel (there's 3) and then a subscription level that matches the number of events per month. I'd rather try and implement myself before going down this road. So I'm working through the "Using the Conversion API" and have a few questions: 1. I've copied my access token into a document, I don't think it needs to be entered into Squarespace, is that correct? 2. I've used the FB Payload Helper to generate Java code for each of my events, then added these to the corresponding pages in the code injector, I haven't added code site wide though, is this correct? 3. I'm not sure how to now test the events. The FB Conversion API Helper tool says to use the test ID (I think mine is TEST97887) to send test events directly from your server to verify that they're received correctly by Facebook. This is either within my server's payload (not sure where this is), my terminal (not sure where this is) or Facebook API Graph Explorer (I can't seem to open without creating an app). I found this which seems helpful: https://integratepro.com/blog/facebook-conversion-api-setup/ but I would need to be able to access the Graph Explorer so I'm not sure what to do next. The new events (the one I set up with Java code) aren't registering in Events Manager so I might have not set these up correctly. Any help is very much appreciated!! I don't have much coding experience so am completely clueless at the moment 🙂
  7. Site URL: https://dollybedesigning.com/ Hi there, I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper and when I look at the products on my store it says that it automatically can scrape the microdata so I don't know why it's not connecting to my Catalogue Manager. I appreciate any help you can give! Thanks
  8. Hi. Does anyone know the easiest way to add a WhatsApp widget to a squarespace site? I have done this with facebook messenger easy enough by copying code from the facebook page, but is it so simple with WhatsApp? I have seen tutorials asking you to sign up for another account on other websites, such as Elfsite and to.chat.be, before installing the widget. Ideally I would like to do it directly from whatsapp and not have to create yet another account. Thanks
  9. Site URL: https://www.aycadesign.com/products Hi everyone, I want to sell on an instagram shop. I've created an automatic data feed to my facebook account from squarespace. The problem is i get a critical error from Facebook catalog manager: "A product is missing a field: inventory". Of course I have stock in my squarespace account. I tried creating a facebook data feed rule where Stock->inventory, but it didn't do any good. Does anyone know a way around this?
  10. Site URL: https://www.revealfellowship.com Hello all. I just installed the Facebook Chat Plugin on my Squarespace site. I followed the Set-Up instructions from Facebook exactly. The welcome message and FAQs, however, are not automatically sending to guests when they open up the chat. The two-way message functions as it should, but the automatic welcome/FAQ is not working. I've tried on Chrome and Safari and with an incognito tab to no avail. I even re-pasted the code into the footer and de-activated the welcome/FAQ messages in Facebook and reactivated them as well. Screenshots attached of my webpage with the blank message box and the Facebook tab showing the Welcome Message and FAQ options enabled. Any other things I can try? I haven't found any other forums on this particular issue with Facebook Chat on the web.
  11. Site URL: https://www.raincorngames.com Hi, I am having a problem with my Facebook Catalog and Pixel relationship. Because of this, I am unable to track certain data in order to run Dynamic Product Ads. When I look at my site through the Pixel Helper plug in, I get an alert that products are missing from my catalog (see attached) When I go through Commerce Manager on FB, I go to "catalog"/"Issues", and it says "Pixel Missing Parameter in DPA Events" (see attached). When I go to "catalog"/"events", I get a message that says, "Content ID's missing from your catalog". At this point, I'm assuming these are all related...but I really have no idea. Did I miss inputting content ID somewhere? I've created multiple catalogs to see what I've done wrong. Or how to correct this. Does anyone have any tips or suggestions on where to start? It feels like it should be a relatively simple fix, I just don't know where to go to fix it. Thanks-
  12. Does anyone know if it’s possible to integrate Facebook’s Conversion API into a Squarespace store? I was recommended Zapier but it doesn’t look like Zapier supports the e-commerce’s “store” functions. It just supports Squarespace “forms”. Open to an expert helping out here as well if this cannot be done easily on Squarespace or through a third-party SaaS.
  13. How am I able to setup my Squarespace store to my Facebook catalogue that will include all my variant sizes, materials and prices for each product? So far I have gone through with setting up the data feeds with my store but it's only displaying a single price per product without the variants.
  14. Site URL: https://www.iconpros.com/ I am looking to add a 30 second delay to my Facebook messenger widget popup to my website, is this possible? Not much info out there on this, I usually close every popup that instantly surfaces....
  15. What is the best way to display a RSS feed from my Facebook Fan Page on my website? Should I drop the RSS feed into a Code Block? If so how should I format it?
  16. Site URL: https://bbad-wwgc.squarespace.com I'm hoping to ask for some help/magic on a problem that I have on the Facebook page plugin. I have placed a codeblock and added the iFrame code however it is non responsive. When you scale the page the content inside the codeblock does not scale, is there a solution for this? Password: bbad-wwgc I hope to hear from you. Cheers, Dennis
  17. Site URL: https://www.immyhowardmillinery.com/ Hello there, I am hoping to have some rather urgent help before 30th September, thank you! I received a message on Instagram where I sell my products via Facebook business manager and commerce manager (using catalogues) telling me to ‘take steps to keep selling’ before 30th September. I have tried confirming my catalogue where all products link to the domain www.immyhowardmillinery.com, which is verified on Facebook business manager, but when I get to the section on Instagram to ‘confirm my website’ I cannot click anything. As far as I am aware, my domain is verified using the DNS txt method. I have a the personal plan on square space. if anyone could help me,that would be so appreciated! I have attached screenshots of my Instagram messages. Does anyone else have this problem? thanks x
  18. Site URL: https://owlhealings.com/ Hi there, On my website I am using Weglot translation service which is working great! However when I want to also add the Facebook Messenger button it doesn't show up, even though I chose through facebook settings to have their button on the left side and weglot is on the right hand side.... Does anyone here know how I can, in a simple way, have both of the buttons at once?. These are the codes I am using atm (they are both just copied and pasted from the website I want to add): For weglot: <link rel="alternate" hreflang="sv" href="https://owlhealings.com"> <link rel="alternate" hreflang="en" href="https://en.owlhealings.com"> <script type="text/javascript" src="https://cdn.weglot.com/weglot.min.js"></script> <script> Weglot.initialize({ api_key: 'wg_1ba15574215e959596390c470190fc268' }); </script> For Facebook: <!-- Messenger Chat plugin Code --> <div id="fb-root"></div> <!-- Your Chat plugin code --> <div id="fb-customer-chat" class="fb-customerchat"> </div> <script> var chatbox = document.getElementById('fb-customer-chat'); chatbox.setAttribute("page_id", "378693042833123"); chatbox.setAttribute("attribution", "biz_inbox"); window.fbAsyncInit = function() { FB.init({ xfbml : true, version : 'v11.0' }); }; (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = 'https://connect.facebook.net/sv_SE/sdk/xfbml.customerchat.js'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); </script> EDIT: I want to add as well that I have the WeGlot code in the area called "header" and the Favebook code in the area called "footer" in "code injection". Grateful for help. Much love, Karl-Simon
  19. Site URL: https://developers.facebook.com/docs/plugins/page-plugin Hello, Does anyone have experience adding the Facebook Page Plugins to their Squarespace site? I have tried following every tutorial online to no avail, it always ends up in a random string of code, or just the title of my Facebook page in black letters instead of the embedded object. Neither the iFrame or the Javascript option have brought about any results. I have the Apps installed in the developer tools for Facebook. Thanks for your help J
  20. Site URL: http://www.recordstands.com Hello, I am getting multiple pixel purchase transactions coming up for a single purchase. Only purchases, not the add to carts or page views. Does anyone know how to find this to fix it?
  21. Site URL: https://www.limooshopping.com Hi Everyone, My clients site has a Facebook feed embedded using the Embed Block and has working without issue for over a year. Today I was informed by my client that the feed will not load due to an error. Since then another client has also mentioned the same issue with their feed? Is this something that any of your are experiencing? I wonder if Facebook are anything to do with the issue? Do you use a different way or tool to embed Facebook content? Many thanks in advance :0)
  22. Site URL: https://www.southcoastdrifters.com Hi there, When the pixel searches my site I can see that it can't match the content ID's to run dynamic ads. I can see from downloading the inventory data it is using the SKU fields as opposed to the Product ID... Can anyone help?
  23. Hi All, First time posting for support, usually a lot of questions I have have already been answered but I can't find anything specific on this. I've built out a client's e-commerce site for her boutique, Calico Jane Boutique (feel free to leave feedback, and I know I still have to change her favicon). While the product listings have all been built out, in connecting her store with Facebook for selling there and on Instagram, I noticed none of my size or color variants, and the inventory count with them, are translating over. That is to say the first thumbnail and image will appear, the catalog will register that they're in stock--but without a quantity--and none of the variants show up in terms of size or color. Has anyone found a way to resolve this other than manually exporting the csv and formatting it? Of course, it could be done, but in the interest of time in regular maintenance I'm hoping someone found a way to communicate size and color variants with their respective quantity count. Thanks in advance!
  24. When importing inventory into Facebook commerce via the data feed "Variant" data is not recognized by Facebook. Thus my Facebook and Instagram shop show no variants such as Size and Color variants. Has anyone found a solution to this? I found a solution to the inventory not being recognized and showing items "Out of Stock". To resolve that you have to create a rule in Facebook in the data feed (coming from Squarespace). Set the rule to "Inventory" and a number 1 or higher. Then your products will be in stock. Trying to resolve the variant issue now.
  25. Site URL: https://lunahlife.com/ Hi guys, I have installed the facebook messenger chat on my website. Its showing to me in the backend (it pops up when I log in to make changes) but not when I go to my website?
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