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Found 65 results

  1. Site URL: https://dollybedesigning.com/ Hi there, I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper and when I look at the products on my store it says that it automatically can scrape the microdata so I don't know why it's not connecting to my Catalogue Manager. I appreciate any help you can give! Thanks
  2. Site URL: https://www.moonlightgardensupply.com/ I am having a super weird issue where Facebook will not let me post my ad (see complaint in screenshot). Has anyone ever run into this issue with Facebook ads?
  3. am at a loss! the Facebook messenger chat doesn't have a block ID! Does any one know a CSS code to push it up i.e. increase padding on all website versions (desktop, iPad & mobile) so it doesn't overlay on the cookie bar (refer bottom right within attached image).. My site is lifedeeperstill.squarespace.com Help is highly appreciated!
  4. Site URL: https://educationacademy.xyz/ Hi Squarespace community, I am completely at a lose with this problem. I followed a couple of tutorials (only to cross-check the steps) on how to install the Facebook messenger plugin widget and for some reason it appears when I go into my website but when other people visit my page, they do not see the widget. I have whitelisted all variations of my website on Facebook: https://educationacademy.xyz/ , https://www.educationacademy.xyz/ , https://educationacademy.squarespace.com/ . Like I said, I am the website owner and Facebook page owner and I can see the widget but my website guests can not see it. What can I change so that way all of my guests can see and use the widget? Any guidance would be greatly appreciated and I, of course, can provide any additional information if needed. Thanks!
  5. Site URL: https://www.garnpress.com/ Square Space post images are not displaying on Facebook. There are 16 logged instances of Square Space in this bug issue report - https://developers.facebook.com/support/bugs/3092287474162313/ POST https://www.garnpress.com/news/womens-colleges-play-unique-role-in-quest-for-equality FB DEBUGGER MESSAGE https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fwww.garnpress.com%2Fnews%2Fwomens-colleges-play-unique-role-in-quest-for-equality Provided og:image URL, http://static1.squarespace.com/static/5c92960870468017a9b29334/t/5f57a4683a27fd75ae478ecd/1599579243355/1500x1000-women-college.jpg?format=1500w could not be processed as an image. It may be corrupted or may have an invalid format. FB DEBUGGER SCRAPE #1 og:image http://static1.squarespace.com/static/5c92960870468017a9b29334/5c937ebeb208fc0cdfa6bad1/5cd2dc9f4785d30bbbf46606/1592919949746/1500x1000-women-college.jpg?format=1500w FB DEBUGGER SCRAPE #2 (scraped a second time) Corrupted Image Provided og:image URL, http://static1.squarespace.com/static/5c92960870468017a9b29334/t/5f57a4683a27fd75ae478ecd/1599579243355/1500x1000-women-college.jpg?format=1500w could not be processed as an image. It may be corrupted or may have an invalid format. MESSAGE: "Based on the raw tags, we constructed the following Open Graph properties" og:image https://images.squarespace-cdn.com/content/v1/5c92960870468017a9b29334/1592919910304-44JZYIYA60OKBJJSDCPP/ke17ZwdGBToddI8pDm48kFWxnDtCdRm2WA9rXcwtIYR7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z5QPOohDIaIeljMHgDF5CVlOqpeNLcJ80NK65_fV7S1UcTSrQkGwCGRqSxozz07hWZrYGYYH8sg4qn8Lpf9k1pYMHPsat2_S1jaQY3SwdyaXg/1500x1000-women-college.jpg
  6. Site URL: https://ayahskitchenrediscovered.com/blog1/vengaya-kos The social sharing image on my blog post is not displaying on facebook. There was a previous issue which was logged on this forum and I tried using the FB scraper tool, but still no help. Getting the following warning Missing Properties The following required properties are missing: fb:app_id
  7. Site URL: https://www.pepijnclaus.com Hello Squarespace I have some SEO problems regarding my website, www.pepijnclaus.com A month ago, sharing my website on Facebook has been no problem. It displayed exactly the image I wanted: However: lately, the image changes to this, which is a black box. Not really inviting to visit my website, if you ask me 😕 The same in Messenger: I didn't change anything regarding the SEO settings. It's still like this: The same happened on Twitter. A week ago, the image was the drawing of my face, which was what I wanted. But since this week, the image automatically changed to a badly cropped version of the logo: The only service that does it right, is Linkedin: Can someone explain to me why this happens on Facebook and Twitter? How can I solve this? A big thanks in advance, Best regards, Pepijn (Pepin)
  8. Hi there, I'm making a website for a music festival and I've linked the festival's instagram/facebook and mail to the homepage as well as to the contact page. I've made seperate pages for each band that's playing the festival and I want to link their social media accounts so when I added a social media block for one band, I checked the homepage and contact page and the social media accounts for the festival have been replaced with the social media account for one band. Is there a way to link social media accounts independently on each page? Hope this makes sense! Thanks
  9. Site URL: https://www.cuiline.com I'm looking for a way for when someone completes a paid booking through acuity (squarespace scheduler), they are given the option of posting their purchase on Facebook (and potentially giving them a unique discount code to use) Possible? Custom code? 3rd party solution? Zapier/IFTTT motion?
  10. I was trying to add a Video Block to my blog page from Facebook. Entering the direct URL to the video page didn’t work (Invalid URL), and using Facebook’s suggested embed code also didn’t work (by using the custom embed code button). Is there any solution to this? Thanks in advance! You guys rock!
  11. Site URL: https://wilson-homes.com/ I have created several Facebook pixels for different pages/communities that exist on my website. I want to add a separate pixel for each. I went to Marketing > Facebook Pixels and Ads, and found the field to enter a Pixel ID. But it looks like it applies to just the one site overall. How do I add multiple pixels to target specific pages in SquareSpace? Is there a way to do it with installing base code? I'm new to this, go easy.
  12. Hello friends! Facebook blocked my client's Squarespace website stating that it goes against "community standards". Has anyone else run into this issue? There is nothing about this website that is offensive or threatening. It is simply a store for an artist to sell his paintings and promote his painting classes. The website is https://www.pauljvaldez.com/ Ultimately, I am trying to determine what triggered the block and how it can be fixed. This issue has been reported to Facebook multiple times. No response yet but we can successfully share his link on Instagram. Any help would be so greatly appreciated! I have attached a screenshot to this post.
  13. Site URL: https://heptagon-bellflower-eysl.squarespace.com/config/settings/site-visibility Hi ! Hi would like to make the Facebook icon in the footer bigger. Seems easy, but I am not able to do it .. Would you have custom code for that ? Thanks a lot,
  14. It seems that when I view the pages of my site, all of the pages are built referencing fbml. Are all Squarespace pages built this way, or is this a choice someone in the organization made at some point? The creator of the theme? As far as I know, the people that built this site used only the basic Squarespace tools. How much information is Facebook hoovering?
  15. Site URL: https://www.lilacroots.co.uk Hi all, I am having serious trouble trying to connect one of my websites (www.lilacroots.co.uk) to a facebook pixel. I have set it up in exactly the same way as my other site (www.lilactreemakes.co.uk) which is working perfectly. On both websites, I created the pixel on Facebook Business Manager, and added it to the "Marketing" section on SqSp. I did not do any coding at all; that's why I pay for SqSp so I don't have to code! The LILACROOTS pixel is firing fine, and appears to be collecting exactly the same event data as on my LILACTREE pixel (page view, add to cart, purchase etc). However, it is not showing up as a Data Source for LILACROOTS, and therefore it is not connecting to the Catalog. It says "pixel not ready" when I try to connect it, despite it firing regularly. What have I done wrong for my LILACROOTS website, do you think? Anyone have any tips and tricks, or suggestions for what I should look out for or amend? The only different between my two SqSp websites is that the one that's not working is 7.1 as opposed to 7.0 which is the one that is working. That wouldn't be a factor, would it? Thanks so much in advance! Leila
  16. Site URL: http://www.immortalglamour.com Hello! We just created our website and we have had almost 100 people look at our website and most of them don't ever leave the home page. And not one sale, we would have thought we would have at least 1 but nothing yet. We didn't know if there was something wrong on our site that no one is telling us about. We are worried because we have sold our products on Etsy before and we have done really well and didn't have any issues with our products. If anyone has the time, please take a look at our website and give us your feedback please. Thank you!
  17. Site URL: https://developers.facebook.com/docs/plugins/page-plugin Hello, Does anyone have experience adding the Facebook Page Plugins to their Squarespace site? I have tried following every tutorial online to no avail, it always ends up in a random string of code, or just the title of my Facebook page in black letters instead of the embedded object. Neither the iFrame or the Javascript option have brought about any results. I have the Apps installed in the developer tools for Facebook. Thanks for your help J
  18. Site URL: https://www.telaclothing.com.au/ Hello, any help would be appreciated! I have set up a catalog in facebook business but it keeps showing up with these errors Set up: Added pixel code to the squarespace marketing page, and followed instructions to create a catalog with google sheets. From everything I have read, I didn't see anything that mentioned adding any code to the website, is this a step I have missed? There's nothing wrong in the events screen,
  19. Site URL: https://www.kellyherrick.com/ I'm not tech person and i'm having boundless trouble getting my facebook pixel to work on my squarespace site. Squarespace help desk suggested I try here. I added a pixel code injection as per the instructions. but then had to delete it... not sure if I've deleted all the code, and now it won't let me add a new pixel code. I was wondering if I should delete line 13 in the attached image? It looks similar to the other code I deleted (don't judge me, lols!). I have also attached a pic of the error code I get I have added the facebook pixel chrome extension after reading another help topic and it says my site has a pixel but has not been activated yet. I have no idea what I'm doing. Would appreciate any help! It may be that I haven't got it right in squarespace or in facebook, I really don't know... but it will def be user error 🤦‍♀️ Thank you for reading and helping Kelly
  20. Site URL: https://www.aycadesign.com/products Hi everyone, I want to sell on an instagram shop. I've created an automatic data feed to my facebook account from squarespace. The problem is i get a critical error from Facebook catalog manager: "A product is missing a field: inventory". Of course I have stock in my squarespace account. I tried creating a facebook data feed rule where Stock->inventory, but it didn't do any good. Does anyone know a way around this?
  21. Hi, I integrated a Facebook group plugin to my squarespace site but the image doesn’t look right. It’s cut off, you can’t read the full title text like on Facebook. See screenshot. Anyone knows how to fix this? Thank you!
  22. Bear with me because I'm not especially well-versed on this stuff, but I'm trying to put Facebook Pixel events on different pages of my website where I'm selling physical products. I've successfully inserted Pixel events on different pages in my website and they're working fine, but I'm not able to (don't know how to) put events on the Cart, Checkout and Order Confirmation pages. Squarespace doesn't give me any access to edit or manipulate those pages at all, so how do I insert trackers on them? Is it possible?
  23. Site URL: https://naonow.squarespace.com/ Hi! My site is for some reason blocked on facebook when I try to message/ post it. Is there a way to unblock? Thanks!! Site: naonow.com @tuanphan
  24. Site URL: https://www.myofascialmississauga.com/clinic-reopening Hi everyone, I currently have two buttons on this landing page myofascialmississauga.com/clinic-reopening and i'm looking to implement a facebook pixel to fire two different events for each of the pixel. The Number to track - Contact conversions The Book Now to track - Schedule Currently I have a code implemented as such: <script> window.Squarespace.onInitialize(Y, function() { var btns = document.getElementsByClassName("sqs-block-button-element"); var i; for (i=btns.length-1; i>=0; i--) { btns.addEventListener("click", function() { fbq('track', 'Contact'); }); } }); </script> But how would i append the script to capture fire specifically for the number only and also a separate on to fire for the "book now" to track Schedule. Thanks so much.
  25. Site URL: http://www.shapelyevents.com/shop Hello, I have spent the past 4 hours trying to update my Facebook catalog so people can shop on my Instagram to no avail. I didn't have a problem before on Squarespace's old templates. Now that I've update to their new templates I just cant figure it out. I tried to do it with a pixel and I couldn't figure that out so I wen tot download the spreadsheet option. When I went to upload the spreadsheet I'm getting so many errors. 1) I would love to do it via the pixel option being that it would upload automatically but for some reason I can't figure it out. 2) the second best option would be the spreasheet but thats not working either. I've attached two snapshot of the spreadsheet i downloaded from squarespace and the error spreadsheet from facebook. Can anyone help? PLEASE HELP! I also attached the download error screen.
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