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HIgh volume sale

By sleestak, in Setting up your store

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sleestak Level 4

sleestak

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I recently held a sale that had a large number of people vying for a product all at once.  Many people had the item in their cart, but when they went to checkout, it was sold out.   Is there a way to have items temporarily removed from inventory while the checkout is in process?

 

 

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paul2009 Level 18

paul2009

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11 minutes ago, sleestak said:

Is there a way to have items temporarily removed from inventory while the checkout is in process?

No. Products are not reserved when a customer reaches the checkout page. A product's stock level will only reduce when a customer completes the final step within the checkout, and payment is attempted. If you have one of a product left in stock and two customers added it to their carts at the same time, the product will be sold to whoever completes checkout first. This cannot be changed. 

Edited by paul2009

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
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