mandy030702 Posted February 5, 2023 Share Posted February 5, 2023 So I've been rebuilding my website for the past 2 weeks and I installed the Spark Plugin today on a trial basis. I deleted the CSS for the Plug-in and now everything on my website shows up BLANK. I see the pages in my account but no content. It's like they're gone. Are they really gone or is there a way of recovering them? Screenshots below to show what I see on my end when I'm in my account as well as the webpage. Link to comment
creedon Posted February 5, 2023 Share Posted February 5, 2023 Please post the URL for a page on your site where we can see your issue. A link to the backend of the your site won’t work for us, i.e. a url that contains /config/. Please set up a site-wide password, if your site is not public and you've not already done so. Post the password here. Adding a site-wide password does not allow anyone to alter your site. It only allows those with the password to see your site. Please read the site-wide password and how to share a link documentation to understand how they work. We can then take a look at your issue. You may find How to post a forum question post useful. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
mandy030702 Posted February 5, 2023 Author Share Posted February 5, 2023 Unfortunately it is set to public. I have double checked that. So I don't believe I need to set up a site-wide password in that case, correct? I could invite you as a contributor - would that help? Link to comment
creedon Posted February 5, 2023 Share Posted February 5, 2023 Ah. I see the URL is in the posted image. Didn't see it the first time. Investigating now. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
creedon Posted February 5, 2023 Share Posted February 5, 2023 Your site content is still there. It's just masked. It appears that you may have broken the code for your SquareKicker installation when you removed spark. I can't give specific corrective steps as I'm not familiar with SK's installation. But if I were tackling this issue the first step might be to reinstall SK per their instructions. Making sure to clean up any issues that may have been caused when spark was removed. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
mandy030702 Posted February 6, 2023 Author Share Posted February 6, 2023 Thank you! I tried reinstalling the Spark code and that didn't do anything. I'll tinker around here. I have an email out to them as well. Link to comment
creedon Posted February 6, 2023 Share Posted February 6, 2023 Quote I tried reinstalling the Spark code and that didn't do anything. Spark and SquareKicker are two different plug-ins that apply various effects to a site. As I mentioned I think you may have damaged the SK plug-in when you removed spark. To get things back on track and assuming you want to keep SK, you need to repair the damage to SK. Hence my suggestion to reinstall SK, being sure to remove your current broken SK install. So trying to fix spark is not going to do anything for you. You need to fix SK, again assuming you want to keep SK. If you don't want to keep SK then remove all the SK code and that should get things back to normal. I'm not there on your site so I can only guess at a solution. It might not hurt to contact @Nick_SquareKicker to see what corrective action might be taken. I could also be wrong as I'm not a SK or Spark plug-in expert. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
mandy030702 Posted February 6, 2023 Author Share Posted February 6, 2023 Thanks so much! I deleted all the code from both SK and Spark and all is well now - WHEW!! I was terrified of deleting anything after deleting the Spark plugin and seeing what happened but thankfully all is well. Sorry, I'm clueless on this stuff!! On an off note, seeing as you seem to be the resident expert here.... what is the best way of going about having testimonials on a website where they autoscroll? I've set up 2 different ways thus far (carousel and banner) but didn't realize both needed input from the user. I'm looking for something that they don't have to push anything to move to the next slide. I know there has to be a way to do this, right? Thanks again!! Link to comment
Nick_SquareKicker Posted February 6, 2023 Share Posted February 6, 2023 (edited) 1 hour ago, mandy030702 said: Thanks so much! I deleted all the code from both SK and Spark and all is well now - WHEW!! I was terrified of deleting anything after deleting the Spark plugin and seeing what happened but thankfully all is well. Sorry, I'm clueless on this stuff!! On an off note, seeing as you seem to be the resident expert here.... what is the best way of going about having testimonials on a website where they autoscroll? I've set up 2 different ways thus far (carousel and banner) but didn't realize both needed input from the user. I'm looking for something that they don't have to push anything to move to the next slide. I know there has to be a way to do this, right? Thanks again!! If you have any broken code in your header this will break your site. Sounds like you accidentally deleted some SK code which will in return have a ripple affects for any code below this site. If you remove all SK’s code and reinstall, SK will rebuild your Saved changes from backup. Thanks for your help @creedon! Edited February 6, 2023 by Nick_SquareKicker mandy030702 and creedon 2 Hi, I'm Nick a Co-Founder at squarekicker.com. Take your Squarespace sites to the next level with SquareKicker's No-Code Design & Animation Extension. Break free from templates & complex code and start building unique websites that you are proud to show your clients without ever having to write a single line of code. Pro Extension ● Squarespace Template Store ● Inspiration ● Tutorials ● Resources Link to comment
Solution creedon Posted February 6, 2023 Solution Share Posted February 6, 2023 (edited) 14 hours ago, mandy030702 said: I was terrified of deleting anything Folks. There is an important point here. Yes, uninstalling any plug-ins will remove their effects. But if you are in deep then removing that code may get you back to an SS default. Edited February 6, 2023 by creedon mandy030702 1 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
mandy030702 Posted February 6, 2023 Author Share Posted February 6, 2023 Lesson learned - LOL. And in my case, I actually wasn't worried one bit about losing the effects of the plugins. I know so little about all this and was actually terrified of deleting anything else thinking it might put my website further astray. Learning as I go 🙂. Nick_SquareKicker and creedon 2 Link to comment
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