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a member lost their password, how do I retrieve it for them?

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4 hours ago, KsArts said:

One of our members has lost her password. How do I retrieve it for them?

The member can reset their password themselves by clicking the Forgot Password? link in the login window:

image.png.f3214b98f82f5f10becfdc3b7e45b510.png

Alternatively, they can navigate to this link your website (add it to your domain name):

  /account/login/request-reset

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