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My background video doesnt play on my iPhone.

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Hi, I am new to forum, so please bear with my lack of technical expertise. Q: I have a background video on my home page. It autoplays fine on desktop, but doesn't on my iPhone 10. I can see a still of the video, but it doesn't autoplay. Can anyone tell me if i have done something wrong, or is it a limitation of squarespace? Many thanks.

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On 12/30/2022 at 3:46 PM, mykl said:

It autoplays fine on desktop, but doesn't on my iPhone 10.

It is impossible to pinpoint the cause without extensive testing on different devices however I can tell you that Squarespace background videos can play on iPhones. Background video playback can be affected by the phone's settings and status, including

  • phone accessibility settings
  • if power save mode is enabled
  • if the battery is low
  • if the cellular signal is low

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Edited by paul2009

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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