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My background video doesnt play on my iPhone.

By mykl, in Images & Videos

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mykl Level 2

mykl

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Hi, I am new to forum, so please bear with my lack of technical expertise. Q: I have a background video on my home page. It autoplays fine on desktop, but doesn't on my iPhone 10. I can see a still of the video, but it doesn't autoplay. Can anyone tell me if i have done something wrong, or is it a limitation of squarespace? Many thanks.

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paul2009
paul2009

It is impossible to pinpoint the cause without extensive testing on different devices however I can tell you that Squarespace background videos can play on iPhones. Background video playback can be af

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paul2009 Level 17

paul2009

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On 12/30/2022 at 3:46 PM, mykl said:

It autoplays fine on desktop, but doesn't on my iPhone 10.

It is impossible to pinpoint the cause without extensive testing on different devices however I can tell you that Squarespace background videos can play on iPhones. Background video playback can be affected by the phone's settings and status, including

  • phone accessibility settings
  • if power save mode is enabled
  • if the battery is low
  • if the cellular signal is low

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Edited by paul2009

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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