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My background video doesnt play on my iPhone.

By mykl, in Images & Videos

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mykl Level 2

mykl

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Hi, I am new to forum, so please bear with my lack of technical expertise. Q: I have a background video on my home page. It autoplays fine on desktop, but doesn't on my iPhone 10. I can see a still of the video, but it doesn't autoplay. Can anyone tell me if i have done something wrong, or is it a limitation of squarespace? Many thanks.

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paul2009
paul2009

It is impossible to pinpoint the cause without extensive testing on different devices however I can tell you that Squarespace background videos can play on iPhones. Background video playback can be af

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paul2009 Level 18

paul2009

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On 12/30/2022 at 3:46 PM, mykl said:

It autoplays fine on desktop, but doesn't on my iPhone 10.

It is impossible to pinpoint the cause without extensive testing on different devices however I can tell you that Squarespace background videos can play on iPhones. Background video playback can be affected by the phone's settings and status, including

  • phone accessibility settings
  • if power save mode is enabled
  • if the battery is low
  • if the cellular signal is low

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Edited by paul2009

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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