hqsite Posted December 19, 2022 Share Posted December 19, 2022 Hi All, In our website the top section has a carousel and the footer has contact us and support form. The forms being used are standard forms provided by Squarespace. When a user clicks on 'Contact Us' a POP UP form appears and when the pop is on the screen (and even if user is typing in the form), the form disappears every time the carousel transitions to the next image. The same behavior happens for 'Support' form in the footer as well. Website: www.human.quest -Ashish Link to comment
hqsite Posted December 20, 2022 Author Share Posted December 20, 2022 Can someone please help here? Link to comment
creedon Posted December 21, 2022 Share Posted December 21, 2022 I think I have a solution for this bug. Give me at least several days for a fix as we are headed into the Christmas season here in the USA. Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support! Link to comment
creedon Posted December 21, 2022 Share Posted December 21, 2022 (edited) Please see the following. You'll need to remove the code you installed and install my code per my instructions. Folks be sure to use my genuine code. Always get my code from one of my github repositories ( twcsl or twcscb ) or a post that I authored on this forum. Accept no substitutes or inferior copies! Let us know how it goes. Edited December 21, 2022 by creedon Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support! Link to comment
hqsite Posted December 21, 2022 Author Share Posted December 21, 2022 Thank you. Will try the proposed solution and get back. -Ashish Link to comment
hqsite Posted December 28, 2022 Author Share Posted December 28, 2022 @creedon Unfortunately the proposed solution did not resolve the issue Link to comment
creedon Posted December 28, 2022 Share Posted December 28, 2022 Quote Unfortunately the proposed solution did not resolve the issue I don't see my new code installed. If it is not installed it can't work. Also be sure to remove any code that is not my official code or it will interfere with things working correctly. Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support! Link to comment
hqsite Posted January 11 Author Share Posted January 11 I have already added the code but still its not working can you please let me know, where to put the codes. The two issue which I am facing now is 1) Auto carousel works when page gets loaded. But once you move away to other sections and come back to 1st section it stops working 2) The contact and support form…description field cannot be seen while typing description Link to comment
creedon Posted January 11 Share Posted January 11 Quote I have already added the code but still its not working can you please let me know, All seems to be working to me. The autoplay works when page loads and after moving around the page. The forms don't disappear when the autoplay advances. There appear to be no issue with the form fields. Have you viewed your site in private browsing to see if your issues are because of viewing your site in the editor? Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support! Link to comment
hqsite Posted January 23 Author Share Posted January 23 HI @creedon Both issues are on mobile phone (support form and carousal not transitioning once you leave the section) and not on laptops. Attached along is the video. original-EB98FF4D-1886-4588-9B7C-39747DE994B8.mp4 Link to comment
creedon Posted January 23 Share Posted January 23 On 1/10/2023 at 8:50 PM, hqsite said: 1) Auto carousel works when page gets loaded. But once you move away to other sections and come back to 1st section it stops working Did you set killUponUserAction to false? const killUponUserAction = false; Quote 2) The contact and support form…description field cannot be seen while typing description My code has nothing to do with this issue. It is an SS issue. Please Contact Customer Support. It appears SS does not take into account Safari's popup keyboard. Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support! Link to comment
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