NadineS Posted December 12, 2022 Share Posted December 12, 2022 Hey SS friends, I built this site for a client, and for some reason the background image effect/animation doesn't show on his PC when on Chrome. It's fine on both my Mac and PC. Any ideas? 2022-12-08 00-06-13.mp4 Link to comment
paul2009 Posted December 12, 2022 Share Posted December 12, 2022 (edited) On 12/12/2022 at 1:55 AM, NadineS said: I built this site for a client, and for some reason the background image effect/animation doesn't show on his PC when on Chrome. Have you asked your client to check their Ease of Access settings? These settings used to be in individual browsers but, more often than not, you'll find settings in the operating system that dictate whether the browser shows animations. These settings exist to help users who are adversely affected by animations. When the animations are disabled, your animation will not show within a browser. These settings are typically in Accessibility on MacOS or Ease of Access on Windows. Did this help? Please give feedback by clicking an icon below ⬇️ Edited December 19, 2022 by paul2009 NadineS 1 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
NadineS Posted December 18, 2022 Author Share Posted December 18, 2022 I'm not sure if that was it. But my client did email saying it was fixed after some settings they changed on their browser! Link to comment
GeraldW32 Posted December 19, 2022 Share Posted December 19, 2022 Glad to hear it was an easy fix, I cannot even count how many times it was a "browser settings" thing that caused some issues. Link to comment
wtheck Posted December 22, 2022 Share Posted December 22, 2022 So I was breaking my head as to why I couldn't see the backgrounds effect on my mac with any browser. After reading Paul's comment, I checked my computer settings and under "Accessibility" I had the option " reduced motion " in the ON position. Now its working fine! Link to comment
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