MPontheMove Posted November 9, 2022 Share Posted November 9, 2022 Hello, I am really hoping you can help me with this request. I want to see what inventory customers/visitors to my online store put in their cart. I know the information is stored because when I go to Analytics\Abandoned Cart, I can see the number of abandoned carts, total revenue in those abandoned carts. The products abandoned in those carts is important because it may provide pricing and marketing information that I can use for future marketing and pricing. Is it possible to see what was placed in a cart and abandoned? Link to comment
Solution paul2009 Posted November 9, 2022 Solution Share Posted November 9, 2022 (edited) On 11/9/2022 at 3:55 AM, MPontheMove said: Is it possible to see what was placed in a cart and abandoned? No, it is not possible to access any information about the abandoned cart or the email address of the user. Squarespace doesn’t use this forum to track limitations or feature requests. If you'd like to raise this as a feature request, you are encouraged to contact Squarespace directly by raising a ticket through Squarespace Customer Care. Did this help? Please give feedback by clicking an icon below ⬇️ Edited September 28, 2023 by paul2009 added link to Customer Care About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
MPontheMove Posted November 10, 2022 Author Share Posted November 10, 2022 Hello. thank you for responding. So there is no custom code I can add to extract this information? I did create and submit an email. I will keep my fingers crossed. Link to comment
paul2009 Posted November 10, 2022 Share Posted November 10, 2022 4 hours ago, MPontheMove said: So there is no custom code I can add to extract this information? Correct. The data cannot be accessed with code. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
yuribtonani Posted July 18, 2023 Share Posted July 18, 2023 Oh god.. sorry to say but it's ridiculous.. abandoned cart has two functions: know the product that costumers are willing to buy and send an e-mail to get conclude de purchase.. its bizarre that SQ doesn't show these information.. paul2009 1 Link to comment
Ninthe Posted July 27, 2023 Share Posted July 27, 2023 Has there been and update for this? As a retail store selling clothes, this information is crucial as we need to understand what the pain/ friction points are present and need to be addressed. Link to comment
yogakutir Posted September 28, 2023 Share Posted September 28, 2023 Can you access the email address that has been sent via abandoned cart email to identify who the customer is? Link to comment
paul2009 Posted September 28, 2023 Share Posted September 28, 2023 2 minutes ago, yogakutir said: Can you access the email address that has been sent via abandoned cart email to identify who the customer is? No. The email address is not available. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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