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Abandoned Shopping Cart

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Hello, I am really hoping you can help me with this request.  

I want to see what inventory customers/visitors to my online store put in their cart.  I know the information is stored because when I go to Analytics\Abandoned Cart, I can see the number of abandoned carts, total revenue in those abandoned carts.

The products abandoned in those carts is important because it may provide pricing and marketing information that I can use for future marketing and pricing.

Is it possible to see what was placed in a cart and abandoned? 

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  • Solution
On 11/9/2022 at 3:55 AM, MPontheMove said:

Is it possible to see what was placed in a cart and abandoned?

No, it is not possible to access any information about the abandoned cart or the email address of the user. 

Squarespace doesn’t use this forum to track limitations or feature requests. If you'd like to raise this as a feature request, you are encouraged to contact Squarespace directly by raising a ticket through Squarespace Customer Care

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Edited by paul2009
added link to Customer Care

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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4 hours ago, MPontheMove said:

So there is no custom code I can add to extract this information?

Correct. The data cannot be accessed with code. 

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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  • 8 months later...
  • 2 weeks later...

Has there been and update for this? As a retail store selling clothes, this information is crucial as we need to understand what the pain/ friction points are present and need to be addressed.

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2 minutes ago, yogakutir said:

Can you access the email address that has been sent via abandoned cart email to identify who the customer is?

No. The email address is not available.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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