5jDesign Posted August 19, 2022 Share Posted August 19, 2022 I am trying to implement a instagram feed on a site. We were able to connect the customers personal instagram but don't have or see an option to change over to their business account/feed? Client says they only have one login to access both accounts? Has anyone run into this, know of a solution? Thanks! Link to comment
jesleacreative Posted August 23, 2022 Share Posted August 23, 2022 Hey @5jDesign I was looking for the same solution, which I think I found here: https://support.squarespace.com/hc/en-us/articles/205814648-Connecting-Instagram-to-Squarespace?&_ga=2.205299472.1070565091.1661208269-179772086.1647568184#toc-before-you-begin Before you begin Ensure you're logged out of Instagram's website if you're using a computer, or the Instagram app if you're on mobile. Otherwise, your site will automatically connect to the account you're logged into. Visit Instagram's Help Center for full instructions on how to log out of Instagram. Note If you're using a single login for multiple Instagram accounts, you need to create separate login credentials for each Instagram account you want to connect to your Squarespace site. Learn more in Instagram's Help Center. Link to comment
DesignPearl Posted January 31, 2023 Share Posted January 31, 2023 Were you able to fix the issue? I am having the same problem and am going CRAZY trying to connect my business over my personal instagram to my feed. No matter how many times I have tried logging in an out, it won't give me the option to connect my other instagram account. 😞 Link to comment
jesleacreative Posted February 1, 2023 Share Posted February 1, 2023 Hi @DesignPearl I managed to fix it for my client by making sure that they were completely logged out on their computer from instagram, and then doing it that way, they were able to 'switch user' and log in that way. Sorry I can't be of more help ! Link to comment
SHAREyourclothing Posted March 6 Share Posted March 6 @Designpearl... were you able to fix this? I'm having the same trouble now. and I'm logged out of both... Link to comment
auburnbridalevents Posted September 30 Share Posted September 30 I FINALLY FIGURED THIS OUT!! (As of 9/30/24) Make sure your business account is linked in your Meta account center!! Then, open instagram on a separate tab and make sure you are actively viewing your business account and not your personal profile. Now, go back to your Squarespace site. When you connect/add your instagram account to your Squarespace site, it should ask to connect your business account since that is the one you have actively logged into on your computer. This is the only way I figured out how to get this to work, since I also have two instagram accounts that use a single login! HOPE THIS HELPS, it plagued me for far too long!! Link to comment
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