Harrietmg Posted July 22, 2022 Share Posted July 22, 2022 Hi there,I have a yoga and meditation member's space on square space and one of my customers cancelled her account and has renewed on a different membership plan (payment every 3 months instead of monthly). Her account shows that she is once again a member, however when she tries to log in, it takes her directly to the joining page, instead of into the members area?I have tried to set up a separate 100% code off for her on another separate monthly account, but this isn’t working either, it won't go through to the review and subscribe option after the code has been accepted?Please help! 🙂Many thanks,Warmest wishes,Harriet Link to comment
paul2009 Posted July 22, 2022 Share Posted July 22, 2022 When something isn't working as expected, I recommend that you contact Squarespace Customer Care directly. About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
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