Jump to content

Domain Transfer - 5 @ instead of 4

Go to solution Solved by paul2009,

Recommended Posts

Hi, I've got a problem with connecting the website with my own hosting and domain. There's an additional IP address and its Required Data form is blank. I've already matched the remaining four in the DNS but I can't figure out what to do with the fifth. Screenshots attached. Thanks!328524604_Zrzutekranu2022-06-30o21_04_34.thumb.png.e80ae3c8a67d34785bba10aa3ed9d940.png1391362329_Zrzutekranu2022-06-30o21_05_19.thumb.png.abdf8d119839202e2b36f5ada98da086.png

Link to comment
  • Replies 6
  • Created
  • Last Reply

Top Posters In This Topic

  • Solution
33 minutes ago, motacilla said:

There's an additional IP address and its Required Data form is blank.

This is because the record shouldn't exist in your DNS settings. If it still exists, it should be deleted.

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment

Thanks for answering! But it appears in five of the records in DNS (ftp, mail, motacillastudio.com, pop, smtp). Should I change the IP of these records in DNS from 181.110.51.200 to one of the IP addresses from Squarespace? Or just delete them all?

Link to comment

The '@' is shorthand for the domain name. If your domain name is motacillastudio.com, this is the one to remove.

Edited by paul2009

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment
  • 1 month later...

So I've been trying to configure my site with Squarespace.  My domain is .lat so it cannot be transferred to Squarespace and is currently managed by Namecheap.  When I try to connect I see this and as you see the last record is just empty.   All other records are currently found.   I don't know if this has to do with it but I get a SSL error as well.  Any thoughts?image.thumb.png.50125d88ab81703cbaedea59442481f6.png

Link to comment

 

3 hours ago, mzuniga51 said:

When I try to connect I see this and as you see the last record is just empty.

The same applies. You need to log on to Namecheap and delete the record shown above in red.

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.