solsticephoto Posted June 20, 2022 Share Posted June 20, 2022 Site URL: https://www.solsticephoto.com For the past couple of days SS is not showing the default (first) image as the featured image for a product. All my product pages show blank images until I click on the blank image and then see the product details. If I edit a product product and override the "featured images, is by default the 1st image associated with the product" then it shows up properly. Is this a setting I can change? I am waiting for SS to get back with customer support....... here is a link to a product pages that is having the issue https://www.solsticephoto.com/2022-flat-track-racing Link to comment
paul2009 Posted June 20, 2022 Share Posted June 20, 2022 37 minutes ago, solsticephoto said: All my product pages show blank images until I click on the blank image Those missing thumbnails don't currently exist on the Content Delivery Network (CDN) - the network that serves images to Squarespace sites. This is why they are missing; your site is reporting a 404 error for each missing image. This appears to be a current issue - although nothing has been posted on the status page yet, I've seen a few examples of this. If you haven't already done so, please report this to Squarespace Customer Care so they can escalate it. The forum community would love to help but we are unable to resolve technical issues with the platform. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
solsticephoto Posted June 20, 2022 Author Share Posted June 20, 2022 Thanks for the confirmation. I have an email into CS but chat is offline for a holiday until tomorrow..... meanwhile I am loosing business....... Link to comment
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