Jump to content

Products not showing default images

Recommended Posts

Site URL: https://www.solsticephoto.com

For the past couple of days SS is not showing the default (first) image as the featured image for a product.  All my product pages show blank images until I click on the blank image and then see the product details.  If I edit a product product and override the "featured images, is by default the 1st image associated with the product" then it shows up properly.  

Is this a setting I can change?  I am waiting for SS to get back with customer support.......

here is a link to a product pages that is having the issue


Link to comment
  • Replies 2
  • Views 648
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Posted Images

37 minutes ago, solsticephoto said:

All my product pages show blank images until I click on the blank image

Those missing thumbnails don't currently exist on the Content Delivery Network (CDN) - the network that serves images to Squarespace sites. This is why they are missing; your site is reporting a 404 error for each missing image.


This appears to be a current issue - although nothing has been posted on the status page yet, I've seen a few examples of this.

If you haven't already done so, please report this to Squarespace Customer Care so they can escalate it. The forum community would love to help but we are unable to resolve technical issues with the platform.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.