Donor information not being captured after successful donation

I have a donation block on my site that allows visitors to donate. In the past week, I have received 3 separate emails indicating that a donation was made, but the information from those donations is not showing up in my account on the Donations page. The payments are also not showing up in either my PayPal account of my bank account connected to Stripe. It is not set to test mode. And I have other sales through the Commerce page that ARE working. Any thoughts?

10 hours ago, SqPie said:

In the past week, I have received 3 separate emails indicating that a donation was made, but the information from those donations is not showing up...on the Donations page.

First, I recommend checking that the emails are genuine. The emails could be part of a phishing scam designed to trick you into clicking on a link. For more details see I received a suspicious email. Is it from Squarespace?

If the emails do appear genuine then I recommend that you reach out to Customer Care using this link. The community would love to help but we are unable to resolve technical issues with the platform.