SqPie Posted May 30, 2022 Share Posted May 30, 2022 I have a donation block on my site that allows visitors to donate. In the past week, I have received 3 separate emails indicating that a donation was made, but the information from those donations is not showing up in my account on the Donations page. The payments are also not showing up in either my PayPal account of my bank account connected to Stripe. It is not set to test mode. And I have other sales through the Commerce page that ARE working. Any thoughts? Link to comment
paul2009 Posted May 31, 2022 Share Posted May 31, 2022 10 hours ago, SqPie said: In the past week, I have received 3 separate emails indicating that a donation was made, but the information from those donations is not showing up...on the Donations page. First, I recommend checking that the emails are genuine. The emails could be part of a phishing scam designed to trick you into clicking on a link. For more details see I received a suspicious email. Is it from Squarespace? If the emails do appear genuine then I recommend that you reach out to Customer Care using this link. The community would love to help but we are unable to resolve technical issues with the platform. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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