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Intergration with Squarespace version 7.0 - Weglot Translation

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Site URL: https://acensisec.com

Last week we noticed that the weglot platform was no longer opperating and the subdomain URL was coming up with a access denied notice. 

We logged onto the Squarespace settings to verify that the DNS and Code injection was correct; we also logged onto the Weglot platform and could see that the option for subdomains needed to be re-selected and the process to set-up subdomains completed - we have waited for 36hr+ and no luck. 

We haven't made any updates to the squarespace account. 

Our current status is that we have no weglot button on the website and the subdomains are no being identified by weglot.

I have been on support chats with squarespace and they can verify that I have entered in the data correctly; I am currently struggling with weglot support as it's only a email response which can take upto 12hrs to respond and the information shared is just verifiing what we already know and it's not exactly a friendly dialog. 

We are stuck and not sure if this is due to the squarespace website being on version 7.0 is the problem. 

Any help would be highly appriecated. 

Edited by BioFrogger
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  • BioFrogger changed the title to Intergration with Squarespace version 7.0 - Weglot Translation
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Hi,

Thanks a lot for your message. Weglot Support here.

I can notice that you've contacted us directly at support@weglot.com and you're currently talking with one of our support engineers. 

Don't hesitate to come back to us at support@weglot.com, visit our support documentation (https://support.weglot.com/) or our Youtube Channel if you need any further information or any help regarding Weglot.

Have a great day,

Cheers,

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