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How to I get through to live chat?

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Site URL: https://lauraaldersonart.com


Is there some kind of general problem this week with customer support? 

Admittedly I am very much a tech layperson and a newbie, but I have having trouble setting up my Namecheap email to use with my site, so have tried to contact customer support several times over the past week. I have asked for email help by the live chat. When live chat is open, it says it's connecting me to an agent but never does (I have previously waited over an hour, and this morning have currently been waiting for 17 minutes). At any rate, no one is getting back in touch with me and I can't connect or use my email even on my computer. What can I do to get in touch with a real person? I have the all the DNS settings from Namecheap, plus all the SS articles, and know where the DNS settings page is, but they aren't on my level and I'm terrified that I will only make things worse. I just need ten minutes of live hand holding to implement them correctly. Thanks for any clues as to why I can't get through! 

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I recommend you try the following:

  1. Use this link from a private/incognito window: https://support.squarespace.com/hc/en-us/requests/new
  2. Choose I don't have an account (even though you do!)
  3. Answer the mandatory questions in the drop-downs
  4. Scroll down to LIVE CHAT: OPEN
  5. Type your question in the box that appears (bottom left)




About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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