Greg_C Posted April 7, 2022 Share Posted April 7, 2022 Is there a way to partially refund an imported order? I am creating orders in using POST https://api.squarespace.com/{api-version}/commerce/orders and it appears an imported order only has the "Mark Refunded" button for refunding the entire order instead of "Issue Refund" that is available on a non-imported order. Link to comment
paul2009 Posted April 7, 2022 Share Posted April 7, 2022 As the order details were imported from a third party system, the original payment was not processed using a Squarespace payment integration (Stripe or PayPal) and so cannot be refunded directly from Squarespace. You'll need to arrange the refund on the other platform. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Greg_C Posted April 7, 2022 Author Share Posted April 7, 2022 Refund is probably an incorrect word for it because like you said it was not processed by Squarespace for payment. I'm really trying to remove a line item from the imported Squarespace order. The use case is the supplier has an in Squarespace to fulfill and one of the items is not available so remove the item from the order. Link to comment
Solution paul2009 Posted April 7, 2022 Solution Share Posted April 7, 2022 6 minutes ago, Greg_C said: I'm really trying to remove a line item from the imported Squarespace order. You cannot remove a line item from an order. This is the case regardless of whether it was imported or placed via the Squarespace checkout. "Issue Refund" would only have allowed you to refund a monetary amount on a normal order, not remove a line item. 🙂 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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