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How to Refund Item on Imported Order


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As the order details were imported from a third party system, the original payment was not processed using a Squarespace payment integration (Stripe or PayPal) and so cannot be refunded directly from Squarespace. You'll need to arrange the refund on the other platform.

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About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
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Refund is probably an incorrect word for it because like you said it was not processed by Squarespace for payment. I'm really trying to remove a line item from the imported Squarespace order. The use case is the supplier has an in Squarespace to fulfill and one of the items is not available so remove the item from the order.

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6 minutes ago, Greg_C said:

I'm really trying to remove a line item from the imported Squarespace order.

You cannot remove a line item from an order. This is the case regardless of whether it was imported or placed via the Squarespace checkout. "Issue Refund" would only have allowed you to refund a monetary amount on a normal order, not remove a line item. 🙂

Improve your online store with our extensions.
About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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