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How to Refund Item on Imported Order

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As the order details were imported from a third party system, the original payment was not processed using a Squarespace payment integration (Stripe or PayPal) and so cannot be refunded directly from Squarespace. You'll need to arrange the refund on the other platform.

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
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Refund is probably an incorrect word for it because like you said it was not processed by Squarespace for payment. I'm really trying to remove a line item from the imported Squarespace order. The use case is the supplier has an in Squarespace to fulfill and one of the items is not available so remove the item from the order.

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6 minutes ago, Greg_C said:

I'm really trying to remove a line item from the imported Squarespace order.

You cannot remove a line item from an order. This is the case regardless of whether it was imported or placed via the Squarespace checkout. "Issue Refund" would only have allowed you to refund a monetary amount on a normal order, not remove a line item. 🙂

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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