Ladybard Posted October 6, 2021 Share Posted October 6, 2021 Hi: I've searched the forum for domain name changes, but haven't quite found an answer to my question. I'm helping my daughter with her SquareSpace website, created in her Art Portfolio class. She started with a trial subscription more than a week ago. Four days ago, we upgraded to a paid subscription for the year, but she wants to change the domain name. I've looked at the help section on SS and have read that the domain name can only be changed within the first 5 days of creation. I'm assuming that (for her) this means from the start of the trial period, but thought I'd ask in case it starts from the point of paid subscription. I really don't want to buy another domain at this point, so if we cannot change the name now, would the next best thing be to wait until almost the end of this subscription period and then buy a new domain and make it the primary? Thanks for any advice. Link to comment
Solution paul2009 Posted October 6, 2021 Solution Share Posted October 6, 2021 If you want to change the built-in domain (the one that ends in .squarespace.com) then you can do this at any time. If you have purchased a domain name (to use as the primary domain name) and you wish to change your mind, Squarespace offer a five-day grace period. After this, you cannot cancel your domain. About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
Ladybard Posted October 6, 2021 Author Share Posted October 6, 2021 Thanks Paul. Do you know if the 5-day grace period starts after the paid subscription starts or after the trial starts? She created the website over a week ago with a trial subscription, so I'm not sure if we can still change the domain name since it's been longer than 5 days. We only upgraded and paid for a full subscription this past weekend. Link to comment
paul2009 Posted October 6, 2021 Share Posted October 6, 2021 I would typically see a Squarespace customer build their site during the 14-day free trial without paying anything. They'd then obtain a free domain name when they purchase an annual website plan from Squarespace, or purchase a domain name if they are purchasing a monthly plan. If this is what you've done, the grace period is from the registration date. For more information, you can contact Squarespace Customer Care. About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
Ladybard Posted October 6, 2021 Author Share Posted October 6, 2021 Ok, thanks. She created a name when she started the free trial period, but it sounds like she might still be able to change it if we just purchased the plan this weekend. Today or tomorrow would be the last day. Thanks for your help and the contact link. Link to comment
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