Arcane Posted May 30, 2021 Share Posted May 30, 2021 Site URL: https://www.thearcanepress.com/ This already probably has a good answer via CSS, but I am terrible with writing code. Basically, I want to add a note to either my checkout page or cart page telling people that if they have issues with the checkout process, that they must please clear their browser cookies. Can anyone please tell me how? Thanks. Link to comment
paul2009 Posted May 30, 2021 Share Posted May 30, 2021 43 minutes ago, Arcane said: I want to add a note to either my checkout page or cart page telling people that if they have issues with the checkout process, that they must please clear their browser cookies. Your customers have experienced issues with the checkout process? About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Arcane Posted May 30, 2021 Author Share Posted May 30, 2021 7 minutes ago, paul2009 said: Your customers have experienced issues with the checkout process? Yes, some have reported that when they try to checkout, (I only have PayPal linked), they are redirected to a blank screen. This happens with different browsers as well. Not all people report this though, however the few that do is a bit worrisome. Link to comment
paul2009 Posted May 30, 2021 Share Posted May 30, 2021 37 minutes ago, Arcane said: Yes, some have reported that when they try to checkout, (I only have PayPal linked), they are redirected to a blank screen. I haven't heard about any current issues with PayPal in the Squarespace checkout so I recommend you get in touch with Squarespace Customer Care and/or PayPal Support depending on where the issue is occuring. They should be able to help you to troubleshoot this. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Arcane Posted May 30, 2021 Author Share Posted May 30, 2021 8 hours ago, paul2009 said: I haven't heard about any current issues with PayPal in the Squarespace checkout so I recommend you get in touch with Squarespace Customer Care and/or PayPal Support depending on where the issue is occuring. They should be able to help you to troubleshoot this. Thanks. Link to comment
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