Cant edit my site

Site URL: https://www.tribeandsol.com

I have tried for several hours. I can add some things but can't remove or edit other things. Changes not taking updating when I save them. 

What template version, platform and browser are you using?

11 hours ago, Notacoder said:

What template version, platform and browser are you using?

I'm using 7.1 idk what you mean by platform (isn't squarespace the platform)? Safari. I've cleared history, cache, restarted etc. 

If I create a new site I can edit that just fine. When I try to edit my existing site. Nothing happens.

17 minutes ago, Ndi said:

idk what you mean by platform

Computer platform I think in the context. Mac I would guess given the use of Safari.

10 hours ago, creedon said:

Computer platform I think in the context. Mac I would guess given the use of Safari.

Yes it's a Macbook Air. Does anyone know why I can't edit my site but can create a new site and edit that?

1 hour ago, Ndi said:

Yes it's a Macbook Air. Does anyone know why I can't edit my site but can create a new site and edit that?

I am having the same issues on an iMac in Safari however, I have discovered that I can edit my site using Chrome. Additionally, I can edit my site using my iPad and Safari so to me it looks like a platform(Mac OS) and browser(Safari) issue.

One thing that I have noticed is new, when I click on the EDIT button(Mac OS+Safari) the entire bar across the top that includes the button, a blue outline appears(see attached file) and 'EDIT' does not change, not so in Chrome.

@Notacoder

I just did an edit on my test site using Safari and macOS. It worked fine.

I did notice the blue border issue. It looks like an editing artifact.

13 hours ago, Ndi said:

I've cleared history, cache, restarted etc. 

Have you tried logging out of the site/your SS account. Then do the clearing etc. and also make sure to clear out your SS cookies?

1 hour ago, Notacoder said:

I am having the same issues on an iMac in Safari however, I have discovered that I can edit my site using Chrome. Additionally, I can edit my site using my iPad and Safari so to me it looks like a platform(Mac OS) and browser(Safari) issue.

One thing that I have noticed is new, when I click on the EDIT button(Mac OS+Safari) the entire bar across the top that includes the button, a blue outline appears(see attached file) and 'EDIT' does not change, not so in Chrome.

I have the same blue bar in Safari I can edit the nav and footer and add sections but can't remove sections off my home page. When I create a new site I can edit everything on the page so it can't be and issue with Mac or Safari it works for 1 and not the other.

10 minutes ago, creedon said:

@Notacoder

I just did an edit on my test site using Safari and macOS. It worked fine.

I did notice the blue border issue. It looks like an editing artifact.

That's odd. Does your 'EDIT' button change to 'DONE' when you click it?

We may need to narrow it down to platform and browser versions.

Mac OS: Version 10.12.6

Safari: Version 12.1 (12607.1.40.1.5)

1 minute ago, creedon said:

Have you tried logging out of the site/your SS account. Then do the clearing etc. and also make sure to clear out your SS cookies?

Yes, I did but not the last part you stated, let me try that and I will let you know what happens. 

7 minutes ago, creedon said:

Have you tried logging out of the site/your SS account. Then do the clearing etc. and also make sure to clear out your SS cookies?

Yes, I have logged out and back in. Cleared Cache through the Develop Menu -> Empty Cache with no effect.

Removing these has no effect.

5 minutes ago, Notacoder said:

Yes, I have logged out and back in. Cleared Cache through the Develop Menu -> Empty Cache with no effect.

Removing these has no effect.

Right, I just tried it and it doesn't work. If you create a new site you can edit it with no problem, it's just existing site that you can't edit properly.

To add to this, I can add a new page but can not edit the page elements. I can click the gear icon and select to to be unpublished and delete the page too.

Just now, Ndi said:

Right, I just tried it and it doesn't work. If you create a new site you can edit it with no problem, it's just existing site that you can't edit properly.

That is really odd. They did have some issues with 7.1 templates on Thursday, https://status.squarespace.com but claim it is all fixed, apparently not.

35 minutes ago, Notacoder said:

That's odd. Does your 'EDIT' button change to 'DONE' when you click it?

Yes. And I get the drop down menu if I make an edit.

Lucky you 😉

None of that for me on my site in MacOS Safari.

I have filed a case number so hopefully they can resolve it quickly.

1 minute ago, Notacoder said:

Lucky you 😉

Chrome is my preferred browser. Just fired up Safari to see if I could help! 🙂

Just tried adding a new page and adding blocks. All worked.

Getting SS involved is a good choice as I think we've done all reasonable testing on our ends.

52 minutes ago, creedon said:

Chrome is my preferred browser. Just fired up Safari to see if I could help! 🙂

Just tried adding a new page and adding blocks. All worked.

Getting SS involved is a good choice as I think we've done all reasonable testing on our ends.

Yes true, thank you for your help

1 hour ago, Notacoder said:

That is really odd. They did have some issues with 7.1 templates on Thursday, https://status.squarespace.com but claim it is all fixed, apparently not.

I will work on what I can and submit a ticket to SS thank you for your input and help in trying to figure this out. 

So I have an update there was a code injection in the footer of my site that was preventing me from editing my entire site. I removed the code an immediately was able to delete blocks etc. See if you have any custom css, code injection etc.

@Ndi

Could you share the offending code? I'd be curious to see what can stop SS edit from working.

FYI, It wasn't code that disabled the EDIT function in MacOS Safari 12.1 for me, I removed all the Custom CSS and still no luck even after a cache purge, so I reinstalled all my custom code.

That is until today Feb. 03., it looks like the SS engineering team sorted out the tissue and all is well again. Finger crossed.

On 2/2/2021 at 10:12 PM, creedon said:

@Ndi

Could you share the offending code? I'd be curious to see what can stop SS edit from working.

After some one from the head of squarespace contacted me and they did some trouble shooting and told me about some custom css. It was for sure this because when I took it off I could edit when I added it I couldn't. My other CSS coding is still in place and I can edit just fine.

<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.2.1/jquery.min.js"></script>

<script>

  $('.header-nav-folder-title[href^="/mega-"]').each(function() {

    var link = $(this).attr('href');

    var idName = link.slice(6);

    $(this).parent().addClass('mega-menu');

    $(this).parent().after('<div id='+idName+' class="mega-menu-item"></div>');

    $('#'+idName).load('/mega-page-' + idName + ' #page',function(){

      window.Squarespace.initializeLayoutBlocks(Y, Y.one('#'+idName));

    });

  })

</script>

5 hours ago, Notacoder said:

FYI, It wasn't code that disabled the EDIT function in MacOS Safari 12.1 for me, I removed all the Custom CSS and still no luck even after a cache purge, so I reinstalled all my custom code.

 

That is until today Feb. 03., it looks like the SS engineering team sorted out the tissue and all is well again. Finger crossed.

Maybe not in your case but in mine it was see above response. That code was in the footer code injection and it definitely was what was blocking me.