Pages Removed After Trial Period

Site URL: https://carillon-garlic-2nz8.squarespace.com/

Hi all

I subscribed to a trial in mid-2020 and built a site. This project was then set aside until recently. I have activated a subscription but continue to receive an error. Squarespace is unable to find the pages I had previously built.

I get a preview screen in 'My Account' which is current, but when i click into the site I get the following:

We couldn't find the page you were looking for. This is either because:

• There is an error in the URL entered into your web browser. Please check the URL and try again.
• The page you are looking for has been moved or deleted

I have a footer block with correct content but nothing else. There is nothing in my Deleted items that resembles the site I had and i am unsure as to how it can be restored.

Link to the page is here - https://carillon-garlic-2nz8.squarespace.com/

Any advice would be greatly appreciated.

Thanks

Had the same happen to me! I just discovered it all disappeared. Legit bout to cry! 

2 hours ago, Demz said:

Pages Removed After Trial Period: Had the same happen to me! 

After a site expires, content is marked for permanent deletion. However, it generally takes more than 30 days for Squarespace to permanently remove content from a trial site. At your request, Squarespace Customer Care can try to retrieve some or all of your cancelled or expired site’s contents. You can reach out to them here.

  If this helps you, please click "Like" below  ⬇️

Thanks Paul, I’ve reached out to them in hopes it’s still retrievable. Fingers crossed as I had a fair bit of custom coding on there too.