kelliepaxian Posted October 27, 2020 Share Posted October 27, 2020 Site URL: http://kelliepaxian.com Hi everyone! I'm having a major problem that neither Squarespace, Apple, nor Instagram's support teams have been able to help me with, and it is losing me business by the day! My website kelliepaxian.com shows up with distorted formatting (eg. the banner image is extremely zoomed in) when opened via the Instagram app (but only for iPhone users it seems). I've attached a screenshot of what it looks like on a browser (ie. what it's supposed to look like) and what it looks like when opened through Instagram. This problem only arose within the last month or so. Squarespace says they are unable to help me because Instagram is not one of their supported browsers, but this is my primary marketing platform and where almost all my website traffic comes from. Things I have tried: Accessing from different phones Clearing my cache Using a different photo Cropping the photo differently Updating the app Any other suggestions would be SO appreciated! Thank you! janelleany 1 Link to comment
FJD189 Posted April 10, 2021 Share Posted April 10, 2021 Hi there, I am experiencing same problems here. Have you resolved it? janelleany 1 Link to comment
tuanphan Posted April 17, 2021 Share Posted April 17, 2021 On 4/11/2021 at 1:10 AM, FJD189 said: Hi there, I am experiencing same problems here. Have you resolved it? Can you share site url? Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
zac123 Posted May 11, 2021 Share Posted May 11, 2021 (edited) Hi I am having this same issue, except the image is getting shifted so much that half the border is white. I use to not have this issue and I am unsure what has started this. Zacdovwiesel.com Edited May 11, 2021 by zac123 Link to comment
WithLuke Posted May 20, 2021 Share Posted May 20, 2021 Getting this issue also, no help from squarespace whatsoever, it's awful. Link to comment
moonlitdesign Posted April 23, 2022 Share Posted April 23, 2022 @tuanphan hey I’m getting similar problem where images are moving around on scroll when you open website from Instagram app and it’s ruining the experience. Any ideas ? Link to comment
tuanphan Posted April 26, 2022 Share Posted April 26, 2022 On 4/23/2022 at 9:39 PM, moonlitdesign said: @tuanphan hey I’m getting similar problem where images are moving around on scroll when you open website from Instagram app and it’s ruining the experience. Any ideas ? Hi. I have no idea to solve this 😞 Try posting to Squarespace Customization Resource Group on Facebook Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
majolanda Posted January 31 Share Posted January 31 Hi, Im having the same problem, anyone find any soutions please In my case it looks like this when i open the page through instagram And this is how it should look and here with the menu displayed Any help would be most aprecciated! Link to comment
jackieAlan Posted May 8 Share Posted May 8 (edited) Hey there, I'm facing the same problem with my website. It appears with messed up formatting when accessed through the Instagram app, particularly for iPhone users. For instance, the banner image of my posts is excessively zoomed in. To avoid this issue, I've stopped displaying the banner image of posts. However, this approach has caused me to lose the audience I want to reach out to. So, I'm looking for a solution to this problem. Edited May 16 by jackieAlan Link to comment
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