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  1. Hi, Has anyone else noticed that banner images don't display on desktop in Windows 11? They display on mobile devices though. I checked other browsers on Browserstack and Windows 11 is the browser not showing. So I don't think it's a local issue with my device. I see coloured blocks instead of video, and coloured blocks instead of images. I hadn't 'upgraded' to Fluid Engine. I've just switched Fluid Engine off in my Circle Settings, and tried to re-insert the image, but that didn't work either. Any ideas? Thanks
  2. Site URL: http://www.thathitbox.com Hey folks, My website is no longer showing new changes without a manual refresh. This is happening in all browsers. I've cleared cache, even disconnected and reconnected my third party managed domain... nothing seems to be working. Before, my Squarespace site always loaded the latest version of a page. Now it always pulls a cached version every time, and I have to hit refresh for it to update. I'm using Squarespace 7.1 (so no Ajax option to toggle either). I've tested this on multiple devices, through different internet connections. This has never happened before, and has only started in the last 48 hours. Please help!
  3. Site URL: https://www.theceramicstudio.co.uk/online-booking/richard-phethean-throwing-bigger-pots We have created a booking page but for some reason this particular page is not showing on most web browsers. Is there a quick fix? We have customers trying to book via this page but they are saying that they can't see it. None of our other booking pages have this problem. is it something on the page that is causing this issue? I cleared my cache and it works ok for me but we can't tell each and every customer to clear their cache.
  4. Site URL: https://www.whitprint.com/emprex-22-inv 7.0/Montauk We have a product page whose prices are updated every morning (which we do by importing inventory from a .csv file). Our shoppers visit the page every day. A couple of shoppers have told us that when they open the page in their browser they see yesterday's prices until they refresh the page after it has loaded. One shoppers asserts that this happened even though he'd closed the page the previous day. This sounds to me like browsers are fetching day-old content from cache. Is this what's happening? More importantly, is there anything we can do on our site to prevent browsers from fetching cached content when reopening this page? We could have our page display "Refresh for current prices!" but that seems lame. Also, we didn't get any complaints about stale prices in previous years. (This is the third year we've run this product campaign.) Maybe this year's shoppers are just fussier, or maybe ... something has changed in Squarespace? ps: Wow, you hit Return at the wrong time and suddenly you've already posted your question! Anyway, I just wanted to add that I first posted this in Commerce but it occurs to me that maybe there's some coding that would solve this problem. If I don't get any suggestions soon I'm going to have to add the "Refresh for current prices!" to our page. ☚ī¸
  5. Site URL: https://mis.haus/ I want my site's title on the browser's page tab, but the SEO title format overrides that. How do I separate the two? This is what I have for my SEO title format: "Who cares about nuclear war, malicious AI, and climate change? | %s" And all I want is "Haus Abgrund" on the browser tab. Thanks for any help!
  6. Site URL: https://www.whitprint.com/emprex-22-inv Moved this to:
  7. Site URL: https://pelican-snail-erg5.squarespace.com/ I'm trying to make a similar side navigation/ status bar shown in the video. Would there be a way to do this in Javascript or CSS, or is there a plugin for it? Thanks, Zack side statusbar.mp4
  8. Site URL: https://laurabennettdesign.com Hello Coding experts, my site won't load correctly when you click on the main logo to "return to home". Rather it has to be refreshed each time to allow all of the home page blocks to load correctly. Im noticing this specifically on the home section titled "Heart-led, Purposeful Design" with the photo block on the right. When clicking on the main logo, this section actually doesn't display the photos or subtext at all (see photo attached). But upon refresh it works normally. It seems perhaps it's working on the backend of SS but not working when the site is accessed by browser (ie. Safari, Chrome, etc.) Please help! site: laurabennettdesign.com
  9. Site URL: https://chicken-groundhog-daem.squarespace.com/ Hi, I am wanting my navigation links to break into 2 lines: "Home", "About Us", "What We Do", and "Contact Us" on the first line, and all of the lenses on the second. It works on my computer, but my friend viewed my webpage on his computer and it's not coming up as the 2 breaks. Why are these different? https://chicken-groundhog-daem.squarespace.com/ password to view: lightsactionco
  10. Site URL: https://www.bristolharbourfestival.co.uk/ Hey Guys When I press back page on any mobile brower, it directs me straight to the home page rather then the previous page. It's working fine on desktop. Issues are only on the mobile browser. Has anyone experience this before? Many thanks
  11. Site URL: https://seafeast.squarespace.com/ How do you change the browser title for your site? I've updated the Site Name and the individual Page Titles. I'm not sure where it's pulling this from.
  12. Site URL: https://www.wholestorystudio.com Hello There! For my client's website I created custom shapes for it before Squarespace made that ability possible lol Anyhow, I used CSS to create the shape and border around it. However, for some reason on the home page on Safari it doesn't keep its shape or the border but in Chrome browser it does. See images below: Safari Browser view Chrome Browser view Here is the code I used: /*About Julie Image on home page*/ #block-e2e3870b5d870d4525cd .sqs-image-shape-container-element { border-radius: 400px 0px 0 0; border: 2px solid #000000; width: 98% !important; height: auto !important; overflow: hidden !important; } I've tried the following code (this has worked for all the other pictures like this shape throughout the website not this one on the home page) #block-e2e3870b5d870d4525cd img { border-radius: 500px 0px 0 0; border: solid; border-width: medium; width: 99% !important; height: auto !important; top: 0 !important; left: 0 !important; } Any insight would be helpful and appreciated. Thanks y'all!
  13. Site URL: https://mathiasneumann.com/home Hello you all! I just published a website, but whatever page I set as homepage can't be found in the browser. 'mathiasneumann.com/home' can be found if i type in 'mathiasneumann.com' without the slug, how one would normally do, it won't find the page. it shows the website basically (footer and navigation + error message) , but not the content of the page set as homepage. when i click on the other pages in the navigation, they show. Also if I click back on 'work' - which is the page set as homepage - it SOMETIMES catches the slug and shows up, sometimes not. Anyone any idea what i can do about this?? Thanks so much in advance! 🙏
  14. Please see Row Column Finder. From the read me. It is quite easy to get into a situation where blocks are not behaving the way you think they should. Some of those issues are a how you think they should work versus how they actually work. But one issue that is really hard to tell is nested blocks which are virtually undetectable visually. The following image shows two similar looking page sections. The target layout is a row with three evenly spaced columns of text. Although they appear to be similar visually. They are not structurally. With the Row Column Finder bookmarklet you begin to have a chance at detecting layout issues that may be making your blocks behave in unexpected ways or are difficult to work with using CSS or JavaScript. In the first page section we see the target layout as desired. The second page section does not meet our target layout. We have a row with two columns. The first row first column contains a row with two columns. Undesirable nesting! What is a bookmarket? Wikipedia has a nice entry on bookmarklet.
  15. Site URL: http://kelliepaxian.com Hi everyone! I'm having a major problem that neither Squarespace, Apple, nor Instagram's support teams have been able to help me with, and it is losing me business by the day! My website kelliepaxian.com shows up with distorted formatting (eg. the banner image is extremely zoomed in) when opened via the Instagram app (but only for iPhone users it seems). I've attached a screenshot of what it looks like on a browser (ie. what it's supposed to look like) and what it looks like when opened through Instagram. This problem only arose within the last month or so. Squarespace says they are unable to help me because Instagram is not one of their supported browsers, but this is my primary marketing platform and where almost all my website traffic comes from. Things I have tried: Accessing from different phones Clearing my cache Using a different photo Cropping the photo differently Updating the app Any other suggestions would be SO appreciated! Thank you!
  16. Site URL: http://rayborchers.com Hi everyone, I have a client website running on Squarespace. I am not too familiar with the platform, so I am turning to the forum for help. The domain is rayborchers.com. This page is loading a frame of rayborchers.squarespace.com. All the menu navigation links are pointing to URLs on the Squarespace subdomain, however the URL displayed in the browser address does not change. I'm looking to break the site out of the iframe and have the site live on the custom domain. If this is a setting somewhere in Squarespace, I am unable to find it. Any help would be greatly appreciated. -chris.
  17. Site URL: https://www.sabinelemke.de Hi there, strange issue here: text is cut off on different devices or browsers. Maybe someone knows whats happening and how to handle this. In the pictures below you can see on the right, how the text looks on my side (tested on MacBook Pro with Safari and Chrome and on my IPhone) and on the left side is what my client is seeing on her devices... You see the text is cut off on the top. I tried to adjust the line height of the headlines, but what happens is, the cut just moves somewhere else. Like higher or appears on the first line of the headline --> "Sichtbar und" is beeing cut off instead of "einzigartig" So to me it seems to be the right thing to adjust, but how can I make sure the headlines look good on all devices and browsers? Anyone an idea how to solve this? I'm not sure if this is the right thread to post it to...sorry Thank you.
  18. Site URL: https://www.sheepdogmn.com/ Hi there, I'm having some issues with how text is displaying on Safari: 1. Some lines of text are appearing cut off vertically 2. The "submit" text inside the form button disappears on Safari
  19. Site URL: https://www.valcollective.com/ Text is breaking/wrapping only in mobile on google chrome. Everything is correct in the mobile editor and when viewing on a mobile in safari. How do I get the text to not break/wrap in chrome?
  20. Site URL: https://bagadu.com Hi there, When I type my company name ("bagadu") in Google and other search engines, my working site address appears ("https://synthesizer-broccoli-5mar.squarespace.com/config/"). When I manually type "bagadu.com" in the search engine, the site name appears properly. How can I prevent the working site address from appearing?
  21. Site URL: https://www.nettlebedclassicalstudio.co.uk Hi, my website isn't coming up when I just type the business name on google or google chrome I thought I had followed all of the correct procedures, on google analitics, but keep going round in circles and not getting any where. I have checked the SEO , apart from the home page, where I entered the set under marketing, however, when I go to the home page to edit and check it doesn't show up anything, which is really frustrating. I have tried on many attempts to figure it out, but now need to ask for help! The only way I can get it up in to put the whole address in https://www.nettlebedclassicalstudio.co.uk How do I contact squarespace to get help, as I need my website accessible and online before 28th February as I have an editorial in a local magazine to publicise my new business. Any advice would be gratefully received.
  22. Site URL: http://www.storiesthroughtori.com Hi there. I have a markdown block on my FAQ page that works like magic (you arrive on the page and are able to click the options to open them). However, when arriving to my Session Investment and Pricing Guide page, the markdown block remains open (it will not collapse and you do not get a chance to manually open it). I've searched Youtube and reached out to SS with no luck yet. Help! What is going on here? Here is the specific page link: https://www.storiesthroughtori.com/session-investment-and-pricing-guide
  23. Site URL: https://www.quadternityproductions.com/ I have a serious issue regarding the formatting of my website and I feel as if Custom CSS is my solution here. Depending on the monitor size and browser size of a screen, my website can get seriously jacked up. On my computer, the navigation bar is one line as intended, but friends appear differently. Even worse is on my rates page for my services, depending on the browser and screen size , the text gets all messed up bleeding into multiple lines. I have provided images as examples for what I have explained, and would really appreciate some help. This messes up the website for multiple people, and it was viewers of my website who brought it to my attention. Thanks! Images: Image 1 is what I want the navigation bar to look like, but image 2 & 3 is what many see. Image 4 is what my rates page should look like, but image 5 is what many see!
  24. Hi there, anyone knows if it's possible to use Autoprefixer in Squarespace 7.1 (possibly without an external editor)? It would be really useful since it will automatically adjust the code in order that it functions well on all browsers. Autoprefixer link: https://github.com/postcss/autoprefixer If not, is there another way to have the same result without manually going through all the code? Thanks!
  25. Site URL: http://www.helios-vr.com On the left is how it should and used to look and on the right is how it loads for some users. At first I thought it was chrome but I have a friend using chrome and he said its fine for him.
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