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Video Background Not Playing on some iPhones

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Site URL: https://alvin-dela-cruz.squarespace.com

Wondering why my Vimeo video background autoplays fine on Chrome and Safari iPhone 8 but won't on my clients iPhones (XS)? I've asked them if their phones are on low power mode and they've assured me it's not. 

They say the fallback image is showing instead. When I remove the fallback image, it just shows them a blank space. 

Thanks in advance!

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