Jump to content

Product Thumbnails not updating!

Recommended Posts

Hi there!

I have by mistake added pictures that are far too big for my product thumbnails, when I go to change them they are not changing on my homepage where I feature 3 of my main products. This is servely slowing down my website and have no idea how to fix!

www.stevenmcfarlane.design

If you go to the above link, the product gifs are nearly around 20mb but when you click on them you see what the actual thumbnail should be (all around 1mb). Why arent they updating?

Link to comment
  • 3 months later...
  • Replies 4
  • Views 6.3k
  • Created
  • Last Reply

There's unfortunately two places to change images for products, so make sure to go into the "ITEM" and "OPTIONS" tab of the product inventory listing and update them both.

The ITEM tab shows a main image, and the OPTIONS holds a variant-specific image.  If your product only has a single variation, this can be really confusing for my clients trying to update their product images.

Link to comment
  • 4 weeks later...
  • 2 months later...

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.