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How to increase photo upload limit?

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Hi,

I'm the admin for a non-profit that is using SquareSpace. I don't regularly make changes, but ran in to a recent issue. We have a page that has a photo upload function. Somehow it's stuck at 25kb.

Can anyone advise how can I increase the size limit of the upload function? I'll probably make it 5MB at first and see how it goes. That should be more than enough. Most of our users upload photos from their smartphones or tablets and those are often 2mb or more. See photo for an example of what a user sees after they try to upload a photo.

Thanks!
Scott

Upload_Limit_Sample.jpg

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Squarespace doesn't allow file uploads by visitors so you must be using a third-party service. You'll need to contact them to ask about their limits.

It isn't possible for us to determine which service you are using without a working link to the page on your site.

Improve your online store with our extensions.
About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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Improve your online store with our extensions.
About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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