Jump to content

Form details have stopped linking to Google Drive

Recommended Posts

I have created a form on my website, and asked it to send the submissions both to my email and Google Drive. I have just noticed that since September, I have received the emails, but the Google Drive spreadsheet has not been updated. Has anyone else experienced this - how has this happened and can I fix it?

Link to comment
  • Replies 4
  • Created
  • Last Reply

Top Posters In This Topic

I have the same issue, none of the form submissions are captured in the Google Spreadsheet. However, any form change is reflected within the spreadsheet, so it does not look like that this is on the Google side. I have been re-linking my forms and created new forms to test, the issue stays the same.

Can anyone help with this?

Link to comment

Update:

I contacted support who gave me this answer:

Quote

Our engineers are actually aware of an issue with Form Blocks not connecting to Google Drive at the moment. We're looking into this currently and working to have a fix in place as soon as possible. In the meantime, I would recommend adding a backup storage method to be used. This guide here has more information on how to set that up: https://support.squarespace.com/hc/en-us/articles/205814638

Quote

We can't provide an exact timeline or guarantee a follow up once this issue is resolved, but you can keep an eye on the issue via our status page here: http://sqsp.link/Ztd7eJ

----------------------------------------------------------------------

I have the same problem as mentioned above.
Tried linking and unlinking with different form names and so on. It creates a new sheet on my drive but no new rows are added to the sheet.

Latest working submission that I can see is from September 4th. 
Please help! 

Edited by ondrus
update
Link to comment
  • 1 year later...
1 hour ago, Julianne222 said:

Is there an update on the fix

That was a one-off issue. If you're experiencing issues today, get in touch with Squarespace Customer Care as they can help you to troubleshoot this. You can reach out to them here.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.