HCRA Posted October 29, 2019 Share Posted October 29, 2019 I have created a form on my website, and asked it to send the submissions both to my email and Google Drive. I have just noticed that since September, I have received the emails, but the Google Drive spreadsheet has not been updated. Has anyone else experienced this - how has this happened and can I fix it? Link to comment
PCCD Posted November 3, 2019 Share Posted November 3, 2019 I have the same issue, none of the form submissions are captured in the Google Spreadsheet. However, any form change is reflected within the spreadsheet, so it does not look like that this is on the Google side. I have been re-linking my forms and created new forms to test, the issue stays the same. Can anyone help with this? Link to comment
ondrus Posted November 4, 2019 Share Posted November 4, 2019 Update: I contacted support who gave me this answer: Quote Our engineers are actually aware of an issue with Form Blocks not connecting to Google Drive at the moment. We're looking into this currently and working to have a fix in place as soon as possible. In the meantime, I would recommend adding a backup storage method to be used. This guide here has more information on how to set that up: https://support.squarespace.com/hc/en-us/articles/205814638 Quote We can't provide an exact timeline or guarantee a follow up once this issue is resolved, but you can keep an eye on the issue via our status page here: http://sqsp.link/Ztd7eJ ---------------------------------------------------------------------- I have the same problem as mentioned above. Tried linking and unlinking with different form names and so on. It creates a new sheet on my drive but no new rows are added to the sheet. Latest working submission that I can see is from September 4th. Please help! Link to comment
Julianne222 Posted October 8, 2021 Share Posted October 8, 2021 I am also having this issue. Is there an update on the fix considering it's been 2 years? Link to comment
paul2009 Posted October 8, 2021 Share Posted October 8, 2021 1 hour ago, Julianne222 said: Is there an update on the fix That was a one-off issue. If you're experiencing issues today, get in touch with Squarespace Customer Care as they can help you to troubleshoot this. You can reach out to them here. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
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