Jump to content

Customer Login password reminder link missing

Recommended Posts

The customer password reminder link is missing from my store's checkout page. I see a username field and a password field but there is no link for a password reminder if my customers do not remember their passwords. There is a "Continue as a guest" link but that doesn't help them remember their password. Entering an incorrect password also does not lead to a password reminder area. I think I should simply remove customer account feature because I believe this is decreasing sales. Any hints?http://www.presentlosaltos.com

Link to comment
  • Replies 1
  • Created
  • Last Reply

Agreed. There's a forgotten password link on the account login page, but not on the checkout page. Please report this to Squarespace Customer Care and explain the issue and why this is of concern. You can reach out to them here.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.