presentlosaltos Posted September 12, 2019 Share Posted September 12, 2019 The customer password reminder link is missing from my store's checkout page. I see a username field and a password field but there is no link for a password reminder if my customers do not remember their passwords. There is a "Continue as a guest" link but that doesn't help them remember their password. Entering an incorrect password also does not lead to a password reminder area. I think I should simply remove customer account feature because I believe this is decreasing sales. Any hints?http://www.presentlosaltos.com Link to comment
paul2009 Posted September 12, 2019 Share Posted September 12, 2019 Agreed. There's a forgotten password link on the account login page, but not on the checkout page. Please report this to Squarespace Customer Care and explain the issue and why this is of concern. You can reach out to them here. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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