presentlosaltos Posted September 12, 2019 Share Posted September 12, 2019 The customer password reminder link is missing from my store's checkout page. I see a username field and a password field but there is no link for a password reminder if my customers do not remember their passwords. There is a "Continue as a guest" link but that doesn't help them remember their password. Entering an incorrect password also does not lead to a password reminder area. I think I should simply remove customer account feature because I believe this is decreasing sales. Any hints?http://www.presentlosaltos.com Link to comment
paul2009 Posted September 12, 2019 Share Posted September 12, 2019 Agreed. There's a forgotten password link on the account login page, but not on the checkout page. Please report this to Squarespace Customer Care and explain the issue and why this is of concern. You can reach out to them here. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.