Has anything been added to the roadmap for this? I cannot fathom how this is not table stakes as a feature. Because it IS. I'm FUMING. I just had someone leave a one star review because they think the postal service lost their package (spoiler alert: they didn't--it's just the holidays and things take a little longer to get to them. Tracking shows it's moving just fine and will get to them within the normal holiday timeframe). BUT I HAVE NO WAY TO REPLY AND LET THEM KNOW THIS. And it looks SO BAD like I'm ignoring a customer. Not to mention that they can't edit their reviews either. This is massively detrimental to my business and reputation. SquareSpace needs to get it together and fix this.
Ashwhit reacted to a post in a topic:
Benefits of Squarespace Payments vs. Stripe
Ronster reacted to a post in a topic:
Customer Review Editing
