Ronster

Here we are, 2 1/2 years later on this thread and still crickets from the developers. They seem to be working on other aspects of the software that are much less important to the user than the simple ability to answer reviews. Every other website in the world seems to be able to do it, so why not Squarespace's platform? Hell, I could probably even add the code to their widget. It's not rocket surgery. If they're struggling with the code, they could just subcontract it out to one of the many inexpensive Indian software houses. It has got to the point where we're now looking around at what other options are available.

Two years on, and still nothing. Do they even read their support tickets?

Completely agree. Being kept at the mercy of some grumpy customers' unwarranted bad reviews without right of reply is a deal breaker for me. For example, during COVID lockdowns, the postal service took much longer than usual, so we copped 1-star reviews for transit times even though we warned customers that they might be better opting for DHL instead of international post. Other bad reviews have been prompted by customers not understanding a part of the instructions. We patiently explained where they were going wrong after seeing the bad review, but too late. Damage done. 'Damage' is a word I use advisedly, as this crippled feature is doing damage to our carefully guarded reputation. Please improve it to the level of a properly functioning tool.

The ability to respond to customer reviews is long overdue, particularly unfair negative ones. We've had instances of being given 1 star because the postage system was a bit slow - nothing to do with us. Also bad reviews given for easily fixed issues given by people who don't bother contacting us for a fix. The lack of visible response by us makes it seem that we don't care and are ignoring problems. The detrimental impact on our average star rating, even by hidden reviews, is also frustrating.

Site URL: https://www.wellred.com.au/duo-coronet/buy-now-9pgya-k64g6-2xm2j I'm attempting to edit the "Back in stock" email in the Waitlists tab, but the product details are empty and just shows the following default box. I've edited the relevant product page, but the test email just shows the defaults above. What am I missing?