Has anything been added to the roadmap for this? I cannot fathom how this is not table stakes as a feature. Because it IS. I'm FUMING. I just had someone leave a one star review because they think the postal service lost their package (spoiler alert: they didn't--it's just the holidays and things take a little longer to get to them. Tracking shows it's moving just fine and will get to them within the normal holiday timeframe). BUT I HAVE NO WAY TO REPLY AND LET THEM KNOW THIS. And it looks SO BAD like I'm ignoring a customer. Not to mention that they can't edit their reviews either. This is massively detrimental to my business and reputation. SquareSpace needs to get it together and fix this.
