HBear

Thanks to everyone on here who kept on this. I was away for 6 weeks and having to send files on wetransfer when my site didn't work. Here's hoping this sticks!

Hi everyone Disappointing to read others experiences are similar to mine. It's hard when peoples livelyhoods are affected by something that was unseen and Squarespace don't seem to act accordingly. This may or may not help - but no-one has said that the link doesn't work (or asked for a refund!) for about a week. I have had more downloads now as schools are starting to go back. Schools have ridiculous security in place so I as expecting more. I wonder if something has changed somewhere? Good Luck Mark

Hi I'd really like to hear any solutions or workarounds to this. Thanks I sell powerpoints and notes (pdfs) zipped in a file together as a single product. They have to be zipped to be uploaded to get under the squarespace limit. I have about 150 products, so this change has wrecked the business overnight. I have put a message on the email that the download links get sent out in and when customers reply I am sending them the same .zip files via WeTransfer which seems to work fine for everyone. I sell to schools in the UK and they go back after the summer break in about a week - unless I find a solution before them I won't be able to keep up. If anyone from Squarespace sees this I'd appreciate some advice other than the above response. M