OTD

@Beau_SQSP Thank you for explaining this in a way even a newbie can understand! I finally get it. I appreciate everyone's time with this! Scott

@KristineNeilStudio That's a great idea. I think I'll give it a shot. Thank you.

@KristineNeilStudio Yes, I was emailing back and forth with support back at the end of June. They did say they would be working on a fix for it, but I haven't heard back from them since. I didn't know if others have had similar issues as it is quite frustrating. I appreciate your feedback! It helps validate that I did indeed set things up correctly. The part that baffles me is how everything works perfect once I add a t-shirt (or mug) to my order. I was even trying to figure a work around where I could add a free t-shirt to the order so my shipping would work correctly but didn't know how to prevent someone from just getting a free t-shirt and nothing else. Thanks again.

Thanks for the reply @KristineNeilStudio! I did go through and set up according to the fulfillment profiles but there seems to be a glitch in my setup. I've attached screenshots to better explain. If I try and buy a piece of furniture or slab alone all of their shipping options are available to me. When I try and buy a piece of furniture and a slab together, I only get the common shipping options (Local pick up or local delivery). The kicker is when I add an item that is fulfilled through Printful to the furniture and slab order all of my shipping options are again available to pick from. I am by no means an expert at using Squarespace so there is a good chance I have done something wrong with my set up, but it feels glitchy when it works fine when I add the Printful T-shirt to my order.

I'm having issues with my fulfillment settings. I sell 3 types of items: Furniture, Slabs and Printful merchandise. For my furniture and slabs I have tried to go with 3 shipping options: Free pickup, Local Delivery by me and long-distance shipping through a carrier. Because furniture is generally heavier and requires more packaging that often pushes it out of the 165" maximum for ground shipping options, it will cost more to ship. So, my pricing for the long-distance shipping for slabs and furniture are different in the fulfillment options. Everything seems fine until a customer selects an item from my furniture and my slabs. Only the common shipping options are available to them (local pick up and local delivery). What adds to the confusion is when a Printful item offered on my site is added to the cart with the other 2 items all proper shipping options then become available. My workaround, that I am currently going using, is setting up a long-distance shipping option that is the same for both my slabs and my furniture. It is not ideal as it feels too high for the slabs, and I feel like I could lose big if I need to ship a piece of furniture a long distance. I was in contact with Squarespace about this and they assured me that there would be a solution but was wondering if others have had a similar experience or have a better workaround solution that I could use. Thanks in advance, Scott

Hi, I'm Scott and I've been teaching manufacturing (woodworking, metalworking, Computer Aided Design and CNC) for the last 28 years. Building things, primarily furniture has always been my passion so during the last year I decided to start a side business, Out There Designs, LLC preparing for "retirement" in the next 5 years or so. I sell one of a kind furniture and wood slabs, as well as some Printful merchandise. Having no experience with web design I chose Squarespace to design my website, outtheredesignsllc.com I'm looking forward to picking up tips from those in the group. Thanks, Scott