have setup a discount code for FREE SHIPPING.
if ordering from a phone:
after you add item to cart and move to checkout,
you first receive an "ORDER SUMMARY" page.
this includes a field for "gift or discount code"
entering the code here (FREEEEE) it returns the message:
"this discount cannot be applied to your order"
THIS IS THE MAIN ISSUE.
SO MANY CUSTOMERS HAVE HAD THIS PROBLEM.
scrolling to the bottom of this "order summary" page
there is button for APPLE PAY
and a button "or checkout with credit card"
clicking on APPLE PAY does not give customer another chance to enter code.
think this is just kink in using apple pay.
it DOES WORK by clicking on "checkout with credit card" and go through the steps and re-entering the code at very end.
BUT—after receiving "this discount cannot be applied to your order" NO ONE is going the extra step.
they just try it again & again, growing frustrated, emailing us, but ultimately not ordering.
This barrier has prevented a number of orders.
PLEASE HELP.
OTHER DISCOUNT CODES DO WORK—it is only the FREE SHIPPING that is an issue.
understand that it is working by going to the bottom and digging deeper—
BUT were LOSING and FRUSTRATING everyone before advancing to that step.
thank you
