hannahspencer

I am SO frustrated with the lack of solid and reliable information regarding Squarespace Payments specifics. I'm an avid Stripe user, was offered the Squarespace Payments option and made the switch from Stripe a few days ago. I like to have all the information I can, so I scanned the guides and they were definitely lackluster, but I like having all the payment options in one place so I moved forward and switched things up. In trying to get clarification on all the important things so I can prepare (processing times, payout schedule, etc.) I realized quickly that not only is the User Guide not equipped to answer these questions in totality, customer support isn't either. They don't have any REAL numbers for processing times, account info, applicable holds, payout schedule and are going by the same User Guide we are. Does anyone have a solid idea of the processing timeline from purchase to Payouts and then the timeline from Payouts to deposit into your account? I can't get a solid answer from Customer Support, only that non-Stripe users are subject to a 14 business day hold.

@tuanphan sorry about that! https://milkandhannahphoto.com/process

Hey @tuanphan ! Any interest in helping me reorder the steps for mobile at https://milkandhannahphoto.com/new-page I've been hunting for help and can't find anything except this thread. Thank you so much!