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Website is down - Please Help

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Hi,

We have been with Squarespace since 2010. Over the past 2 weeks our website has been down (not sure why, it may be due to expiry of the latest credit card).

I have lodged numerous customer support tickets to Squarespace explaining the situation and asking for help to no avail.

Where I was initially stuck was the page that shows the following without allowing me to login:

The Squarespace account is not available. If you are the Site Owner for this account, please login above or visit our help guides for more information.

I figured that by changing https into http the login button will appear however I have unfortunately forgotten my username and password and it doesnt give me an option to reset either.

For some reason the site also doesnt recognize my email address as an existing account.

I have emailed their customer support trying to figure out how we can get our site back online but for the past 2 weeks no one has answered.

Whats the best way to fix it? We are in Sydney Australia so there is the time difference if I have to call them but I also dont have a number to call either as it seems we can just lodge a ticket online.

 

What is the best way to fix this given I cannot even get a hold of anyone to help?

 

 

 

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Thanks for the reply.

 

At present I have no means of logging in at all to see if I am able to review the payment details or carry out any other function on our account. I am simply completely left out.

The system doesnt even recognize my email address as an existing account and the error page does not allow for a username / password recovery. its a very strange set up

I have lodged several customer support tickets to no avail. They simply do not respond and I was hoping I could post here

We will be migrating from squarespace but I do need to recover some of our content.

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