Khechog Posted January 29 Share Posted January 29 Our email account is hosted by Hosting Heroes - & we now have mandatory SMTP Authentication. They said this change is crucial to prevent unauthorised use of our mail servers and to protect against spam and abuse so this looks like a good thing. Our regular email accounts have not been affected as they already use authentication. But our Squarespace website has been impacted and is not sending out any automated emails so it looks like emails are sent without SMTP authentication by default. Does anyone know how to update a SS website to authenticate emails? We have the information needed to add to the site eg we've created an unique SMTP user email and have the Incoming Mail server IMAP Port as well as the Outgoing Mail server & SMTP Port information - I don't know where to put this on our website to fix the problem! I raised a ticket with SS Customer Service before the weekend and have not received a reply. We obviously need to do this as soon as possible because no-one is receiving confirmations for bookings made through our website and people cannot reset their account passwords! Thank you Mandy Education Programme Co-ordinator Jangchub Ling Kadampa Buddhist Centre www.meditateinthewestmidlands.co.uk Link to comment
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