WildHeartCaz Posted August 18, 2023 Share Posted August 18, 2023 Hi there, I'm just trying to upload a video to my site using a Vimeo link but it keeps telling me "Unable to retrieve video..." I've retried and triple checked the link and don't understand why it won't work... Can anyone help please? Thanks, Caz Link to comment
Ziggy Posted August 18, 2023 Share Posted August 18, 2023 I would guess that the video is not set to public, but if you can share the video link and your website URL I might be able to give you some more insights. WildHeartCaz 1 Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
WildHeartCaz Posted August 18, 2023 Author Share Posted August 18, 2023 Thanks Ziggy. The video link is https://vimeo.com/846017126 And my website URL is https://www.wildheartcoffins.co.uk/about Link to comment
Ziggy Posted August 18, 2023 Share Posted August 18, 2023 The video has restrictions on where it can be embedded, you can change these on Vimeo and allow specific websites to be able to embed it. This is what I see when using the embed code, the video link is as you described. WildHeartCaz 1 Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
WildHeartCaz Posted August 18, 2023 Author Share Posted August 18, 2023 Thanks so much for this. I don't think I can change the Vimeo settings myself so I've contacted the person who made and uploaded the film to ask if she can do it. Fingers crossed! Thanks again 🙂 Link to comment
Ziggy Posted August 18, 2023 Share Posted August 18, 2023 (edited) Yes, that can be a problem if it's not your video, but understandably gives the creator more control over how their work is used. Good luck! Edited August 18, 2023 by Ziggy Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
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