Searching for help with lightboxes

Hello. I’m a visual artist searching for this answer. Some of my image blocks have the option for lightbox but not all. Why? Is there some different in these images that makes the lightbox option not pop up under design? Also wondering how to access the chat help box to receive help. The help center said that chat help box is at the bottom of any page in help center but it is not there and it asks you in the drop-down box your question but then there’s no answer or chat box. It said you can ask questions on twitter but I don’t tweet. I left them an email and a messenger text. I’m just wondering how exactly to reach anyone for help. Or just keep searching till you come across the info maybe? I google and watch YouTube videos but sometimes I still can’t figure it out. I even googled how to find the help chat box on square space. But nothing. I’ll sign up for twitter I guess. God bless you all. Seems like you are more patient than me. Frustrated. How long does it take to someone to return an email? 

Finding the live chat for help is very easy, for example, from the main menu of your site in edit mode, under Help.
https://support.squarespace.com
At the bottom right of that page you will find a floating icon, this is the link that opens the live chat box.

On 7/14/2023 at 4:36 AM, Kellyjean said:

Hello. I’m a visual artist searching for this answer. Some of my image blocks have the option for lightbox but not all. Why? Is there some different in these images that makes the lightbox option not pop up under design? Also wondering how to access the chat help box to receive help. The help center said that chat help box is at the bottom of any page in help center but it is not there and it asks you in the drop-down box your question but then there’s no answer or chat box. It said you can ask questions on twitter but I don’t tweet. I left them an email and a messenger text. I’m just wondering how exactly to reach anyone for help. Or just keep searching till you come across the info maybe? I google and watch YouTube videos but sometimes I still can’t figure it out. I even googled how to find the help chat box on square space. But nothing. I’ll sign up for twitter I guess. God bless you all. Seems like you are more patient than me. Frustrated. How long does it take to someone to return an email? 

Images in Squarespace can only enable Lightboxes in Inline mode or in Fluid Engine Section, check 

https://support.squarespace.com/hc/en-us/articles/205812708-Setting-images-to-open-in-a-Lightbox