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I've followed the guide on how to set up domains with a third-party provider. I had it all set up and the website worked well and within 24 hours the site also seemed to be secure (lock icon in the browser). 

Now a week later when I logged in I noticed that there is a DNS error. There seem to be two additional A-records in the Squarespace DNS settings overview. Im not sure if these should be there and if they could cause problems.

I also noticed that when I look for the website on Safari (on my desktop and mobile) without the www. in front of the domain I see the old (WordPress) website. With the www. I see the Squarespace site. I've tried clearing browsing history and cache but that doesn't seem to be problem. In google Chrome the domain without www. redirects to the Squarespace website with www.

Does anyone know what I should do?

Thank you in advance 🙂

Screenshot 2023-03-13 at 11.48.34.png

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You should delete the two records in red from the third-party domain hosting.

My guess as to why the old website is loading is a cache issue, which should be resolved when the domain has fully finished changing to the new website.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
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Thank you for your answer! I have fixed the DNS error by deleting those entries. Fingers crossed I haven't messed up anything else 😉 

I'm still having issues with the old site appearing on safari when I use the sitename without the www. but I'm hoping it's indeed a cache problem. I'll give it another try tomorrow.

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8 minutes ago, Nadia_Colombo said:

I'll give it another try tomorrow.

It may take a few days or more to settle down. When testing, try using an incognito window to remove any caching on your computer.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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