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How do I know if a client paid or not?

By annemaxwell, in Acuity Scheduling

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annemaxwell Level 1

annemaxwell

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Hi. I'm new to acuity and just moved my therapy booking from Calendly to Acuity.


Is there a way to know if a client chose the option to "Pay Later" as Pay in Person or paid online (using stripe or paypal) through the confirmation email? Or do I always have to check in the client area?

In this screenshot this client used the option Pay Later, and it shows the full price of the session. If they paid online using stripe or paypal (both are active) it would show something different?
 

Captura de Tela 2022-11-14 às 18.02.24.png

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Dorothy_SQSP Level 3

Dorothy_SQSP

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Hi there, 

When a client has paid for an appointment at booking, you'll see an additional 'Paid Online' row in those details in the admin confirmation email.

This will look like the screenshot below:
1070538673_Image2022-11-16at2_11_22p.m..jpg.b80e6b25c6bb9eb26cb5a10e5df50958.jpg

If the 'Paid Online' row is not included, the appointment cost is still outstanding.

You can read more about managing payments in Scheduling in our guide below:
https://support.squarespace.com/hc/en-us/articles/360039291732

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